Ulta

Salon review for Leah —
I went into Ulta for a hair cut, not knowing much about how their salon works. I was given a gift card and figured, what the heck. I booked the appointment online and said I’d take anyone. They were able to get me in on a Saturday a noon. I met Leah and she was very friendly. I told her what I would like done, as far as my hair cut and she listened carefully. Not only did she cut my hair, exactly the way I wanted, she also offered up a lot of coloring information. I am 34 years old and did not know there were so many different options when it came to coloring and highlighting. I will be going back to see Leah again in a few months and highly recommend her to anyone looking for a cut/​color or style.
Thanks Leah!

Benefit Brow Bar review for the Ulta in Belmar:
I have been growing out my sparse eyebrows for nearly 3 months. They were beginning to look like catepillars so I called Ulta to see if they could get me in. I called around noon and they were so accommodating. I got an appointment for like 2 p.m. that day! I saw David at the Benefit Beauty Bar and he was a miracle worker. He was an awesome listener and really wanted to walk you through the process. I thought his thoroughness and listening skills were superb. I was so impressed with his demeanor: calm, collected and professional. I mentioned that I had to run a few errands before running home, so he put on some concealer and filled in my brows. He did a great job at explaining the products but not pushing them on you to buy. He recently moved from Sephora and I am extremely happy he is with them. I think he is a huge asset to their team! Thanks for the great experience! I will definitely be back!

Horrible service… Trying to fix a problem I had with a dryer I purchased. Well the manger was rushing me. Saying that she was the only manager on duty. Ok I understand but don’t rush a paying customer. I work with customers all the time that is not a way to treat and she also threw my receipt never ever going to that ultra location again horrible service

Rude people at this location. Got about three dirty looks when I walked in… It’s like they have never seen anyone in sweats before. I asked a girl a question and before I could even finish she interrupted me and totally gave me a snobby response. It’s like why man?!? You have a bad day? Look I’m a very polite, nice person and when someone is rude it really lights a fire! Dear management, hire new happy people! Lol Just go to Sephora!

I went into Ulta to kill some time and because I leave always liked shopping there up to today. I opened a tube of, of all things Kardashion skin tightning cream (I thought it was perfume) Anyway as soon as i took off the cap to smell it it shot cream all over me and in my purse and on my cell phone. Instead of store personal helping me they treated me like some pariah that had made a mess in there store. I guess I didn’t fit their desired customer profile as I was in my Sunday Sluming clothes for comfort outfit. This is the second time I have been made to feel like I didn’t make the grade in this Ulta. I won’t give them the opportunity to do it again HOWEVER i will paronize other Ultas.

I recently visited this ulta and am appalled at how poorly I was treated. I walk in and three employees are standing by the door, not one of them said hello or asked if I needed a bag.
Of course I continued shopping for what I was looking for. There were two more employees just idly chit chatting completely ignoring me. They didn’t ask if I needed help or move slightly out of the way so I could grab my product.
Then there is a huge line because there is only one person working the check out. Luckily she was very friendly and almost made up for it. However for the $ 90 I spent there I believe I deserve at least a hello.
I don’t think employees should be able to act like that anywhere but especially working retail. Every time I go into an ulta I feel like the employees act like they’re better than me. That is NOT how anyone should be treated.

The messiest, unorganized Ulta I’ve ever been to with rude and/​or oblivious staff no matter what time of day or day of week. Every single time I’ve been, there are empty shelves in makeup, hair products, and nail polish. Try asking for help finding a product, and you’ll get a put-​upon sigh or blank expression from the staff. Used to be one of my favorite stores in other cities I’ve lived in. Will never go here again.

I would give ulta as a company in general 5 stars. But this location is TERRIBLE and not even deserving of the one! I think it must be the manager, because the other ulta stores I have been to are much cleaner and have much better customer service, I met the manager when I was looking for a specific product and she was beyond rude and didn’t seem to care that the ulta website said they had it, but it was no where to be found. This ulta is never stocked, the employees are rude and pushy, and the store is always a huge mess. The store in Littleton is much cleaner and better stocked.

Not having Ulta in Australia, the website had me giddy wiyh excitement. I went, so did my excitement.
There’s alot of empty spaces, and the amount of generic Ulta brand makeup on display totalled about 14 pieces. Not types/​colours, pieces!
2 pointers…
1) Atleast be stocked up on your generic brand!!!
2) if u have 14 «spend $ 19 on Ulta cosmetics and receive a free 15pc cosmetic bag» signs plastered over the Ulta, I expect a Damn cosmetic bag when I spent $ 20!

15 minutes in line seems excessive … Maybe 2 or 3 of the people milling around the aisles could jump behind a register? Or maybe the one cashier could get off the phone? Just some ideas… In the time I’ve been standing here I could’ve made a facial mask out of clay … That I harvested myself

Before I visited the store I was confused how this store could get such low ratings. I mean, it’s a beauty supply HEAVEN for goodness sakes!
I really needed eye liner and I couldn’t find the kind I usually use anywhere! I mean, I’ve been to Sally’s, Nordstrom, Mac, and several more. So my best friend suggested I find an Ulta. I went out of my way to find this store. First impressions were very positive… I walked in to a store that immediately got me PUMPED! Beauty supply store on steroids! Awesome!
Where the tides changed was the moment I started talking to the employees. Wow… I don’t remember the last time I was treated like a 2^nd rate citizen. I asked a gentleman where I can find some liquid eyeliner. He dropped what he was doing and showed me a few which was nice of him. I told him more specifically what I wanted which was a liquid eyeliner with an ink well and a thick brush. He immediately changed his tone and told me I wouldn’t find it on «this side of the store.» I asked what the difference was between the two sides and he quickly replied that «this side was designer name and the other side is generic… makeup you can find at a grocery store or drug store.»
With that being said, he didn’t even walk me over there… he just stopped talking to me. I was really confused as this was all In the same store. Basically he told me I needed to go to the cheap side of the store and I was no longer worth his time.
Unbelievable…if you end up here, don’t expect service on the «wrong side» of the store

This is probably the most ugliest, messiest, ULTA I’ve been in. So many products were out of stock. If anything, all the remaining ones at all looked like they were «tested» by many people. Gross! Never coming here again.

Am I the only one who gets excited about samples?
So I go in here yesterday because I’m running errands and have a few minutes to kill. I also have a coupon and want to purchase my favorite perfume and figured since it was the holidays that they’d have perfume gift sets. Unfortunately, they did have the gift set that I wanted, but it was $ 100. Since it was out of my price range I proceeded to walk around the store and look for something else to purchase. And, of course, the employees are standing around chatting. I manage to get one to assist me in finding a particular shade of lipstick, but of course, the shade that I wanted was out of stock.
I finally found something that I didn’t need and headed over to stand in line to get checked out. While checking out I asked the cashier for some samples. First she acted like it was an inconvenience and then she proceeds to say that she would give me perfume samples because of what I was buying. When did samples become purchase oriented? I seen her put some things in my bag but didn’t actually look at the contents until later this evening. Much to my surprise I did receive perfume samples, four to be exact, but of only two kinds of perfume (yep, that’s right, two of the same perfume). The first perfume smelled horrendous and the second perfume was dried out. Much disappointment.
Based on several bad experiences at Ulta (San Diego and Denver) I think I’ll continue to go to Sephora where I get samples of different perfumes and much better customer service.
Just a side note, I used to be an employee back in 2001. My how things have changed.

I am very particular about my hair and it takes a lot for me to trust a stylist. Cheryl immediately put me at ease and does my hair perfectly each and every time! She’s amazing and still reasonably priced for my budget. I have also received top-​notch customer service from Sophia, Spencer, Stephanie, etc. while I look for products. They are a crew who is passionate about their art and their product and it shows.
Thanks a bunch!

This is a good place to find beauty supplies… clean interior. The only downside it is a very busy parking lot and crossing the street can be a little tricky.

Wish I had written off this Ulta before my last experience. I have spent thousands of dollars getting my skin clear. Upon my last 2 visits to this location they had stopped carrying Amazing Cosmetics products (my aesthetician recommends their concealer) & the ONE color they were out of stock (for weeks) in Bare Minerals was my skin tone match. Sales associates sold me Pur minerals and I now have cystic acne I can’t get over. Sorry Ulta– you have steadily disappointed me & have now lost a loyal customer of nearly a decade. Looking forward to spending those thousands elsewhere minus your ridiculous wait time for check out!

I received wonderful service last week from three very talented ladies. Much better than I would have imagined or expected, and I definitely plan to go there for the same services from the same women again. Brittany did an outstanding job applying my Bare Minerals make up. She quickly brought me any of the products I wanted to buy and was highly professional and delightful.
Carrie gave me an amazing haircut – it still looks great today, even though I applied a rich skin moisturizer to my (constantly itchy) scalp last night, on her recommendation. Typically after getting a haircut, my hair refuses to hold a shape for about 3 days! She was very personable, did a great job, and kept me entertained with «stories» about the important events in her life – conversation that I had requested. Unrealistically, I hope she never goes to a salon I can’t get to – best haircut I’ve ever had!
Kristine did the most gentle brow wax I’ve ever had! I couldn’t even feel anything when she was plucking out a few remaining stray hairs after the waxing. The brows look great! She even applied a very effective concealer around my eyes where a lt of redness had been after the waxing – I have very light, delicate skin – after she applied the concealer you couldn’t even tell that I had just had a wax.
All three women rank among the best in their field – I am so happy to have found these great ‘go to’ people for services I will need in the future.
I hope your experience will be even better than mine if you decide to try one of these talented artists (although it’s hard to imagine how it could be, I’m almost 70 years old and I have received personal services from many, many people over the years, including ones I paid a lot more for than here.)

Clinically clean and visually overwhelming, not to mention expensive. The staff was also eerily friendly (which I guess I shouldn’t be complaining about) – always asking if I needed any help. But after looking all over town, I finally found the combination brush that I was looking for. It was more than I wanted to pay, but worth it. Now, if only the checkout line hadn’t been so long…

By far the worst experience I have ever had in an ulta!
Was at the register and a girl in grey looking like she was very ill with a flu or something was ringing me up! While I was looking for my ulta card all of a sudden she was flinging her arms and just looked like she was airing out something. I asked if she was okay and she RUDELY said YEA!
After I couldn’t find my ulta card she asked for my number I told her my information and she replied back saying no one has that number, I gave her another, and in the middle she stopped me and said why don’t you just let me make you a new one! I would’ve let her if I didn’t know if I had some ulta points to use up! Needless to say she was rude and did not look professional at all!

I always forgot about Ulta. I don’t know why but I do. I was in the area a while ago and remembered there was an Ulta over here. I was in need of a new hair dryer and some other stuff so I decided to check it out. The perfume/​cologne smell is a little overwhelming at first but you get used to it. The day I was in they happened to be having a sale and was then even happier I came in. Great deal on shampoo, conditioner, a new brush and I got a relatively decent hair dryer for a good price. I think it was on sale too.
The past few times I have been here it always seems busy regardless of the day or time. I have noticed that they only have a handful of people doing the check out and the lines can get pretty long. The staff is courteous, helpful and are not breathing down your neck. Huge plus in my eyes.
Is it a little more expensive than some other places, yes it is; but the selection of products they carry is totally worth it in my opinion.