Enterprise Rent-A-Car

Watch out for this one. They will charge your card without telling/​asking you. They will claim that they tried to call you and when you want to speak with «the one who’s in charge of that,» they aren’t there. Must be nice to work those kind of hours with zero responsibility to your customers.

OMG!!! Where should I begin… Okay here goes… Sooooo… I reserved a full size car online with Enterprise over a month prior to my scheduled pick up. I received a call the day before asking if I was still confirmed for 11am the following morning and if I needed to change the time. I asked to change the time to 2pm and was advised I could not change the time because I reserved it online with my 25% discount and also used my points for a free day rental. Uuuummmm so why did you ask if I needed to change the time if I couldn’t? Anywho… Next, I arrive at 11am to a packed location with people all over the place and only ONE person at check out who played like he was the Boss of Enterprise (Shon)… So finally my turn and guess what??? NO FREAKING CARS AVAILABLE??? What the who??? Ain’t no body got time to dat!!! Okkkkkkkk… Soooooooo… I processed my rental and was advised to have a seat… NO! mind you, the day before I ask to change the time and they said no and when I arrive at my scheduled time you don’t have a car for me nor a car for any of the other 10 people already waiting… Soooooooo. l I tell them «look, I’ll leave and return later this afternoon, call me when you have a full size car and I’ll return»… Uuummmmmmkay… So I get a call about an hour later asking if I want a pick up truck no! I want a full size car please and thank you. They ask ok what time are you coming back? I said I’ll be there by 5:45 right before you close that should give you plenty of time to have a car for me… 5:30 comes around and I head back to Enterprise. Boss man Shon is still the only one at the counter while 3 other associates are just standing around looking lost… Ok, so I’m in line AGAIN and there’s still wall to wall people waiting BUT none of these people look like the people whom I left there at 11am, this is a whole new group of people… Sooooo while in line Boss man is calling people and issuing out cars… I look at him with a side eye. He seen my expression and kept on calling other people. Soon after the third person he called to issue a vehicle I stopped him and said that I was back for my full size rental from this morning and he’s giving cars away when running out of them fast and I’m still waiting… This dude tells me that I need to wait because these people were here before me… BWHAHAHAHAHAHA. I said Shon, you processed my rental at 11am and I did u a favor by leaving while you find a car for me and it’s over 6 hrs and you telling me I still need to wait? He rolled his eyes and attempted to look for my contract. Once he finds it again he offer me a pick up truck… Seriously??? Sooooooo… Needless to say we finally left around 6:30 in a Kia Soul! Seriously??? Talk about uncomfortable those seats were hard but whatever…
Bottom line … Enterprise in Lancaster on Ave K and 10^th street has the WORST SERVICE EVER. They are super duper unorganized, ghetto as all out doors, and unprofessional… I vow to NEVER, NEVER, EVER, EVER use this location again… Oooh… And it wasn’t even a holiday nor was it a first time. EVERYTIME I use this location there’s some type of issue… And I use my credit card not EBT, Debit, or money orders…

First let me start off by saying that I am a server and work in a situation where I deal with costumer service everyday and I really hate to be a person to complain but I feel I must so first I make my reservation online and call the next morning to set up a pick up to which they say we can be there at 9:00am and so I end up waiting until almost 11:00 to finally get picked up and when we get there I go to pay for my rental and they choose then to inform me that I need a utility bill so I then tell them I don’t have one with me and they were lik «ok then guess we can drive you home and you can look» so then I get driven back home to which I am in the house for no longer then 5 minutes and I get a text message from the guy waiting tangy j am sure was meant for someone else saying «so how long do I have to wait for her» so I just went outside and said Just go I don’t have one Steven I go to give them another chance because well I needed to rent a car for one whole day and I call to set up a pick up agin and ask questions about what bill will work and if I can pull it up online and they say sure you just can’t have anything over due on it or no shut off notices on it and I says ok. So then about an hour later a girl calls back to confirm my reservation for tomorrow and just to make sure because well j don’t want to get there an shave to turn right back around and we’ll still I need a car to do some stuff I ask just to make sure that my direct tv bill was good and if it was ok because nothing is over due or anything but there is a balance on it because well it’s due the 7^th of every month and it was paid for this month and it will be due agin in like what 7 days so she instantly got an attitude and starts to say no we said it can’t have anything over due or any shut off notice and oh we need a pay stub and a bank statement and two or more bills now and I said I don’t have two or more bills on my name my husband and I set up all the bills in both names because well we are married and live together so she goes «well you need to bring all of that stuff or we can’t do it, you can’t am have over due bills «to which I said agin it’s not over due and when I was there just today you only needed one bill. I will not rent a car from them EVER they want way to much info I feel like my privacy would be invaded and they are supper rude very rude I have never even had to show that much when buying a car if you rent from here let it be your last resort they are completely horrible who shows there bank statements to rent a car it’s like run my card with the hold fee on it and you will know if the money’s there or not dumb assess how and trying to call all day took me hours because there phone lines where always to busy to answer I would love to give them no stars at all unprofessional and rude j have never been yelled at by a place I was trying to pay money too and the price online was $ 32 and they wanted to have my card hold $ 163 dollars a $ 100 hold fee and the price of the rental makes no sense ok sorry for ranting so much but it really upset me

I love enterprise!!!:) always on time. Secluded and I love the reminder time.
You are the best, better than Budget rentals.

What a great group of people thank you Alicia for all of your help and understanding! This group of people really do care except for the young man from Thousand Oaks what an a hole

Every time I leave here I feel like they slathered me in oil. Like I just bought a lake from someone in the desert! They are the only company that tries to make me get additional insurance over the insurance I prepay for when I rent through Hotwire. I hate this place and after I return this damn car I’ll pay more if I have to, just to go to a place that doesn’t make me feel like I gotta be extra careful cause they are so shady! Damn it bothers me.

I rented from a long beach enterprise «One Way» because I was moving to Rosamond. I Rented an SUV for 1 week the price was 567 for 7 days. I only kept the car for 4 days. then traded in for something smaller and cheaper. Yeah right. the price was still the same, Why is that??? I as told that changing to smaller car plus dropping enterprise ins was to lower my rates. I still ended up paying 500. which included 40.00 charge for car return… which I was never told about in Long Beach. I have rented from Enterprise more than a dozen times. I have business trips coming up and I need to rent from them again. This was my First and I hope mu last unpleasant experience

i agree my mom rent to rent a car while her car was getting repaired & they must have gave her a car that needed to go to vip it was dusty & spiders that’s because the associates r to busy flirting with each other running there, mouth it was a spider in the 2015 nissan grey sentra smelled awful dust dirt everywhere inside out hertz is way better also you can even purchase there cars to win win…

This was the worst rental car service i have had. Would not recommend this place to anyone. The line was very long. We checked in and then was told to sit down. Waited, was called by kameisha, she then said wait a minute cause she still needed to fill out paperwork. Why did she call me if she wasn’t ready. Then made me follow her outside, she started walking away and behind a wall. I asked my husband if we suppose to follow her. We both were very confused. She left us in the parking lot without explaining where she was going. Then she came back out and said she was sorry she couldn’t figure out where the car was. She then offered me 3 cars to choose from. I told her i wanted the kia optimum, she said okay. Went inside and came back out and said she forgot they haven’t been able to locate the keys all day. She then asked me to sign paperwork that she didn’t even explain. I told her no, id have to read it first. She then called me feisty, she asked me to go over the damage with her. The car was filthy dirty. I told her i couldn’t review the cars damage because it was so dirty. So i waited for the car to be «cleaned». They cleaned the car and did a terrible job. There was still bugs all over it, and the windshield is so dirty its hard to see through. By this time i had waited over an hour. She then handed me the damage meter card and told me to walk around the car, didn’t explain what it meant or how to use it. Got in the car and didn’t have a full tank of gas. This place was very unorganized. Very unsatisfied.

It’s unfortunate that a rental company as well known as Enterprise would have the audacity to say to me that they would not give me a ride back to where they picked me up from! I don’t appreciate this type of customer service. But now I know I won’t be giving them any of my business in the future

As a very frequent Platinum memeber I must say Steve is top notch and kudos to the staff. They are always there to accommodate our business needs.

We always rent from this location and I have to say they R O C K!!! Kimesha you put me right at ease when I had to pick up the HUGE cargo van for my husband.. thank you!!!

They need to slow down a bit and properly explain all details regarding renting a car from this location. I paid out of pocket for a car, I did not use my insurance so it was really important for me to have the cost and policies explained in detail. when I received the car it was dirty inside and outside, they asked me if I wanted it cleaned after I already had the keys and was inside the car. the ladies there were very kind but moving too fast, as a result customer service suffers overall.

Excellent customer service, Camesha was the person who helped me, I was in and out. she is hilarious, very professional and
only compliant is my vehicle was disgusting I’m a little ocd so I went in had it clean. But overall everything else was good.

I really abhor the upselling that always seems to take place whenever you rent a car, and the fact that they weren’t cleaned prior to picking the car up and I had to wait for it to be cleaned was very frustrating.
Staff was friendly enough, but I wanted a compact car, not an SUV.

I used to rent at Hertz across the street, but after multiple bad experiences I decided to try Enterprise. The first thing I noticed was the pick up/​drop off service which is so convenient. I thought Enterprise was expensive but it turns out the prices are VERY competitive, and the service is outstanding. I rent an average of a car a week, sometimes twice in a week, and I have never had an issue with the vehicles — I’ve been able to drive very stylish vehicles too ! It has only been three months with steady rentals and I have already achieved Silver status as an Enterprise Plus member.
What I love most about this location is the welcome that you receive walking in – they don’t look at you as if you are interrupting their day. The hours are amazing and can only be beat by 24 hour airport location hours. You won’t find a dependable car rental agency that is open on Saturday until 3pm!
I know that there are some complaints about the documentation requirement. While they do require extensive documentation for debit cards/​money order rentals, they are the only rental car agency that I know of that doesn’t do a credit check for these rentals, which is great if you don’t want a hard inquiry on your credit report. It’s pretty awesome as an option for people who may be rebuilding their credit.
I will miss the team while I am away for vacation, but go visit this location for great service. Mumtaz, Shenora, Steven, and the rest of the crew will make the best out of the experience. Enterprise will remain my top choice.

Enterprise is the only rental care company my family and I ever use. I must say, this was by far the worst location (Avenue K in Lancaster, CA) I’ve ever experienced. Check in was easy, besides the empolyee not asking if I needed to add a driver and I did not remember to ask this myself as I have always been asked by the employee. I didn’t have to wait long.
Once I got to the car, I noticed that the car was dirty. I asked If this was due to the water drought and the employee said that the car was washed and that it was just dusty due to the high winds. My father and I said to him that it was more that dust this car was filthy. The employee then tried to recant his statement. Upon inspection of the care, my father had a concern about the rear driver side tire, it looked like there was a bubble or some irregularity, the employee kept trying to not acknowledge my dad’s concern and kept talking about scratches. I had to stop him from talking and ask if he did not hear my father talking to him. My dad then interjected me and said you kept talking about scratches on the car while i’m more concerned about the safety of my daughter. The guy the said that nothing was wrong with the tire, but that was of little assurance.
As soon as I got in the car, I notince that the car had not been vacuumed nor cleaned out. There was cheetos and personal items in the car. As soon as I put the car in reverse, the low gas light came on. Another renter was in the parking lot and could not get the Challenger he rented to start because it did not have gas.
Also, I found out that the car had a recall and they did not tell me.
I was so diassappointed in this location. It did not live up to the standards I have been accustomed to with doing busy with enterprose. The district manager really needs to make some improvements.

I am a Platinum member of Enterprise. I have been with them for years now and I’m very satisfied with their service.
I see a lot of people complaining about this office, you know why? because they wanted to go around the company policy. Its the same in any business. Just follow their policy and you wont have a problem. Example: If you will pay a credit card there’s a hold of 250.00, they wont charge it yet but its a hold on your card. So you better have more than 250 limit on your card and not go crazy when it gets decline. It’s not their fault that your card doesn’t have money. Second if you don’t have a credit card and wanted to pay using a Debit card you have to have a paid utility bill in your name and no late payment is allowed. To make sure you are a resident of Lancaster. In short if you do your homework before you rent a car then you wont have any problem.
I wanted to give a very excellent grade to Michael who got promoted last year and move to OC. He is a great asset to the company. I also wanted to mention Andy, Eric and Shenora (I hope i spelled her name right) They are the best, always greets me with a smile and gives me the best customer service ever. Now if all these rules are complicated then don’t bother going to Enterprise.
The best recommendation I can give: Reserve on line so you can locked in your rates. Or call first. It will be smooth when you get your car. And don’t forget the other things I mentioned above regarding the payment.
THEY ARE NOT INCOMPETENT!
This people that are complaining thinks that the world revolves around them and everything should be according to what they want. Nope this is a big professional company they have rules and policy. If you don’t like rules then don’t come here.
GREAT JOB GUYS! KEEP UP THE GOOD WORK.

This was my first time renting a car with Enterprise. My husband and I were rear ended and we were going through the other parties insurance, USAA. We originally were going to be picked up from the body shop but decided to drive there instead. A women who we happened to see at the same body shop dropping off her car was picked up and was still waiting at Enterprise when we arrived about 45 minutes later.
Even though there were 5 employees in the office only one was behind the counter assisting customers. After waiting 10 minutes, another employee who was helping someone outside came into the office and helped us. We still had to wait another 20 minutes to actually get the car because there were still 5 people ahead of us waiting. We requested one of the nicer cars on the lot, they informed us that it had not been cleaned yet but we decided to take it anyway.
My husband who travels for work uses another rental agency and you would think that all rental agencies are alike but this Enterprise location is pretty bad. The gentleman who assisted us was professional and helpful but even his charm won’t make me want to return.

Not a well run business at all. You reserve a car and a time and end up waiting in a dismal waiting area (think DMV) with others who have been waiting as long as 1 ½ hrs.
I value my time, they do not