Lancaster Dental Arts, P.C.

So Mara B. takes the time to respond to my review and send a nice message inviting me back telling that there is new staff and management there.
So today, this morning, I call the phone number on her direct message and get a «support center» where the woman who I spoke with basically treating me as though I was a deadbeat and she was a bill collector. When I asked to speak to Mara she got quiet and then acted as though she had no idea who this person was. Maybe she doesn’t know but then, why is she answering the phone for this business. It was ninety seconds of pain and a lesson in how to do everything wrong handling a phone call.
I then called another number Mara had left in response to the review, Ashlee, the Office Manager, who was delightful and polite. Unfortunately, she was off today and could not help. She gave me the phone number of someone named Daisy. A call to Daisy went to voice mail and honestly, at that point, I just gave up.
While medical and dental care is difficult and dealing with humans can be challenging as well, answering the phone and scheduling appointments should not be this challenging. And sadly, after taking the time to reach out to me, Mara’s work was basically wasted as my experience this time around was mostly the same as it was before.
So I just made an appointment with another provider who, while not ideal, answered the phone, scheduled the appointment and explained to me what would take place.
My thanks to Mara for her response. My suggestions to readers here, Lancaster Dental Arts is still working through some basic problems and you might save yourself some time calling elsewhere.
**Daisy called me back, turns out the number I was given was her personal cell number so she was freaked out that some stranger was calling her and didn’t answer. Again, as with Mara and Ashlee, Daisy was nice and apologetic but it really shouldn’t take several bizarre phone calls to unsuccessfully make an appointment. And I’m embarrassed to have unintentionally bothered someone on their personal phone.