I have a well over 100 year old 4 poster mahogany bed. my yound daughter was using the suit in her room and one day the bed collapsed. thehead board and foot board legs on one side were split badly. was afraid I would have to toss the bed. But I spoke with Mr. Palmer about it and showed him some pictures of the damage and said he could fix it, I was very relieved. but had no way to get him the bed in my car, he came and picked it up from my house! about a week later he called and the bed was ready so I went and checked the repairs and was giggly with satisfaction. he then delivered the bed back to my house. and it was only $ 100 for fixing it, that was not super cheap for most people, but at the cost of losing it to the dump it was very WELL worth it! they do very nice work and are a great bunch of people. I couldn’t be happier with the whole experience and would definitely recommend them