Snow Orthodontics

Another terrific appointment at Snow Orthodontics. Great to see the friendly and helpful staff. Today I received a new set of Invisalign trays. My teeth are responding great to the treatment plan and with a new revision and recasting of my aligners the final results are getting closer. This is at no further cost to me, because they stand by their promises to you, no smoke and mirrors at this office. Dr. Massih and my dental expert Velvet take time to make sure that I feel completely comfortable and confident before leaving the office at every visit. I just love this place!

Prepare to wait. Never have I been called within my first 5 min. of checking in. While the service is excellent, the punctuality is horrible. The wait (in my experience) has been anywhere from 15 min. — 50 min.

Velvet is awesome! I love going there because she cares for her patients (: The people there are very nice and greet you with a smile.

Ive been to a few other orthodontist for different reasons and I prefer Dr. Snows office. They’re up front and honest. Carissa is my favorite part about going to Dr. Snow. So pleasant and professional. I recommend Dr. Snow office to everyone.

Claudia is the gal that works on my son’s teeth every time we come here and we absolutely love Her. She’s bubbly, upbeat and talks to my son, not down to him. She’s quick and does a wonderful job.

This review is based on my experience with three people at this office.
Velvet — She is my absolutely FAVORITE person at this office. For one, she seems to actually enjoy what she does. She’s the only person I want touching my teeth, besides the doctor. She’s friendly and actually has a personality. Her peers should try to mirror her work ethic and ability to engage with patients, as the majority are lacking in my opinion. I appreciate her wanting to work. Not to mention, she let me interrupt her lunch! I had a minor cosmetic concern involving my invisalign attachment, which she of course fixed in less than a minute.
Dr. Massih — She wants to do what’s right, not what’s fast. She truly understands what my goals with my teeth are/​what I would like to see change. She explains everything thoroughly, ensuring I understand exactly why they’re doing what they’re doing. I appreciate knowing that once I complete my invisalign treatment (The second round), my teeth will be exactly the way I expect them to be.
Lindsay — She is the first receptionist I’ve seen in this office since Tracey, who isn’t a walking/​talking wrath of negativity. In most settings like this office, the person who is answering the phone, greeting, scheduling and answering various random questions throughout the day, is the person providing the first impression of the business. I’m sure past receptionist have turned people away. Fortunately for myself, I haven’t allowed the rude receptionists I’ve dealt with prior, scar me from doing business here. Fortunately for Gilbert Snow, it seems that’s no longer an issue he has. He finally has someone who is multitalented, patient, positive and friendly.

Some of the girls at the receptionist desks are not very nice. But… the very worst person there is Michelle, I believe is her name. She is the one that pulls you into the room to discuss pricing during your consultation. That girl has no personality and doesn’t even introduce herself. I almost said «no» to their service because of her. However, my daughter had great results with Dr. Snow so I really wanted my son to have the same. Dr. Snow… get rid of that girl! I’ve seen lots of people on here turn their business elsewhere because of her. Not good for business.

I had an amazing experience at Snow Orthodontics. The staff is very friendly and always happy to help and answer any of my questions. The girls are lovely and always smiling which is nice. Dr. Snow gave me the most beautiful smile and I’m so glad I went to Snow Orthodontics for my treatment. Dr. Snow is very experienced and professional, and it shows in his work. He’s kind, polite, and you can tell he cares about his patients. I think it’s important you love the place your going to be going to for the next few years and I sure felt this way about Snow. Hands down the best Orthodontist in the AV.

DO NOT TAKE YOUR KIDS OR YOURSELF to this orthodontist; that is of course unless you happen to prefer unfriendly service, lies, and overpriced braces and services.
I have come here for 28 months and even though my original prognosis was 24 months, the doctor has shown no inclination to doing whatever she possibly can to get my braces of any faster.
Also, their prices have increased dramatically without even letting the patients know. Before it was 25 dollars for a broken bracket, now it is $ 37. WHAT?!?
At my last experience here i waited for the doctor because my bracket had fallen off (i believe due to the stress from the rubber bands more than what i actually ate). i waited for one hour because he had forgotten to set her alarm –_​_​_​-​. As i am waiting i hear another one of the lovely ladies who check on the patients tell another patient that he will not be getting his bracket replaced today in order to help the gum that has been irritated… this is totally false! they did not put it on because there was no doctor! Regardless, when the doctor finally arrives (an hour late) she doesn’t even acknowledge that i waited for her or even that i am alive by greeting me. SHE IS A SELF-​RIGHTEOUS, POMPOUS, and condescending person if i met one.
If you want your child or your person to be taken care of the right way, or at least taken care of, go somewhere else. There is only coldness and greed available at Dr. Snows.

Dr Snow is a lovely warm chap — he’s been great to me personally and I appreciate very much the time he has taken with my very challenging ortho case. Raquel (his assistant) is lovely also and definitely knows her stuff. The office staff are decent too. I give 4* only because sometimes the communication takes a while for them to respond to messages left. Other than that, a big thumbs up!