Order accuracy is awful. It was similarly terrible last year(three straight visits with wrong orders, so I gave the place time to work things out for several months) but now I’ve had it and am very unlikely to return. Here’s what happened on my two last visits, the last being today: Ordered cheese sticks, small watermelon Nerds slush, large #2 combo(double cheeseburger) with only ketchup and pickle. Our order taker must’ve been new, because they stumbled over every part of the order. The burger was made incorrectly: I received a bacon double cheeseburger with everything. But it gets better with the last visit, the straw that broke the camel’s back. Ordered a #2 combo, same as before. Also ordered a single bacon cheeseburger, plain. Both burgers were delivered with everything, we’re sent back. The replacement double cheeseburger was correct, but the single bacon cheeseburger still had everything… except bacon. This time, though, the person who took back the incorrect replacement slammed it into the trash can before heading back inside. Finally, on the THIRD try, we had our correct order. Either the training is lacking, or the quality of employee is lacking. Whatever the case, I’m done being disappointed.
John B.
Évaluation du lieu : 1 Lancaster, OH
Service is slow and food is expensive. Poorly managed place taking up a great location.
Liz C.
Évaluation du lieu : 2 Canton, MI
About a month or so ago I decided to stop by at Sonic while in Lancaster for a bite to eat. Everything was going as normal when my friend and I realized it had been quite a long time and we hadn’t received our food and others who we thought had arrived after us had. So we called them again and said it had taken a while and we were assured our order would be right out. Then we waited FOREVER and I had suggested leaving several times when FINALLY our food came out. They said they were not sure what had happened but did not offer to comp the meal or anything after makings wait over 30MINUTES for our food. This is supposed to be FASTFOOD. I could have likely been in and out faster at the local Applebees. If reviewsd only on service I would have given only one star but since it was hot when we did finally get it and tasted alright I gave them two stars. So beware if you do venture to this joint in Lancaster you may not actually get FAST food.
