That Fish Place – That Pet Place

I used to love this store! I have been a customer of this store since 1995, but over the past 3 years or so, I have significantly cut down on my visits. The store is not horrible, the animals are well taken care of and kept very clean, however I go (or used to go) for reptile and fish supplies. It’s a good thing that «That Pet Place» was added to the name, because the fish dry goods section has shrunk considerably over the past few years. When I go to the store now, I go with the expectation that whatever items in looking for WILL NOT be in stock. Often many shelves are bare and seem to stay that way. I can’t even order anything online from them because that’s always or of stock, too! Because of this, I have spent thousands of dollars elsewhere and i am not the only one. I am a member of a saltwater aquarium society and TFP had quite the soiled reputation currently. I really hope that this all changes, but as time goes by and I become less convinced that this will ever happen.

Never went to the store, I only purchased freshwater plants ONLINE. All went well I found the plants I wanted, they specify which plants are banned in which State etc. IN STOCK, got my cart full and paid. 1 week after I receive an email saying that out of my 11 plants ordered they only had 3 available. They asked me if I wanted those 3 and the others will be cancelled, or if I wanted to wait until all the plants are available. «Please contact us to let us know what you would prefer. If we do not hear back from you, your order will be cancelled.»
I said I wanted to wait for my full order to be available, I am not going to pay $ 20 of shipping for 3 plants… 1 week after, no news. They got my money but I never received the product. Trying to get my money back now… Awful experience, never again.

Disappointed with the Live fish area. We have gone to this store for many years. I had stopped going into the fish dept. because it always took forever. Today I was hopeful when I decided to give it another try. I was given a pager. Great idea! I was optimistic. Well a great plan doesn’t work well when the people working it don’t. After waiting half an hour, being number 5 and not seeing the number go past 1 I started to hover near the desk. It was there I saw an employee go to a man and little girl, start helping them and get this no pager! I am disabled and standing long periods is an issue. Her reply when her superior asked was… I thought we were caught up. NO you were not! I left after wasting time and precious energy minus fish! Great reminder of why I do not go into the fish side. I love the dry goods side and was greatly helped by associates.

My boyfriend and I have 4 pet rats from here, and they are all healthy and happy! We have bought a cage from TPP and it’s awesome! Nationally renowned Martin’s Cage’s for Critters are sold here and it is very convenient, we loved ours so much, we bought our next one from Martin’s directly.
I prefer to buy my rats from here rather than Petco, Petsmart, etc. because they seem happier from TPP.
Anyways, thank you TPP, we have always had good experiences!

I have shopped here for at least 12 years and can’t think of one time I left unhappy. Everyone is always helpful. I’ve bought quite a few animals from them, and they are always extremely healthy. I also have to buy live feeder mice. Their feeder mice quality is a lot better than other places I have bought from.

This place is HUGE. I dont live around here. But i had 3 red-​ear sliders that I needed to surrender because I couldnt take care of them anymore after 10+ years. It is illegal to set them «free» in NY. That wasn’t an option for me anyway.
A lot of sanctuaries have turned me down for months and suggested that I keep them and buy a ton of stuff. I have been doing that for over 10 yrs and they have just become overwhelming and expensive.
I’ve been in contact with «That Pet Place» and was told there was no room for them but to keep trying back because people do buy RES turtles for their ponds and they go pretty fast this time of year. I kept in touch for a month. Finally, i was told there was room. I drove the next day. It was a 3 hour trip, but it was well worth it.
The staff was friendly and helpful. I brought my turtles to the reptile section and had them inspected. As soon as they passed the health inspection, they placed them on the rocks in a pond. I was so happy for them. It took a few seconds, but y turtles dove right into the water. I watched them for a while. They looked really happy to be swimming.
I know they will be happy there, and hope they’ll be placed in good homes. After that, we walked around this huge store for a while. They had everything I’ve ever needed. You definitely dont see this in a pet store in NY. This is the place you go to to get supplies for your exotic pets.
There’s this one section where you can pet sting rays, and they also had a fish section. It was awesome. It was almost like a zoo.
I can only wish that there was a place like this in NY. I love this place for what they did for me and my turtles. As an animal lover, it was a big deal for me.
Thank you to the impeccable staff at That Pet (Fish) Place!

This has to be the worst place. Ordered a tank from them. It leaked. The agreed to replace it. Went to pick up new one. This one looked worse the the original one. The new owner rick said he don’t see anything wrong with it. This isn’t ISO 9001 manufacturing.

It is over an hour ride for me to get here and I would say that it is worth it — except that they never seem to be fully stocked. Maybe it is because they pull from their store to satisfy their online ordering (which I have ordered from as well with better results). But the in-​store experience is a good one and could be great if they would keep up with stock.

I have been contacted by «That Fish Place» and it appears that I was given bad information about shipping charges. I will try to ship it out again this weekend and update my review according ly. For now, please take my review with a grain of salt!
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I purchased a Marineland Contour 5 aquarium online. Upon filling, I found that it had a slow, but steady leak. Upon further inspection, it is apparent that one entire edge of the aquarium was improperly sealed. I called immediately to report the issue and they were very pleasant. They assured me that this was very uncommon for that particular model and they would be happy to exchange it for me. They sent a return shipper for the item, but when I got to the Fed Ex store, I found that the shipment was set up to be billed to shipper.
Wait…what? I get to pay to return a $ 75 dollar aquarium? Their prices were good, and most of my experience was pleasant, but I’ve learned my lesson. Next time I’ll take my business to a local seller, or one that takes better care of their customers.

Very friendly and helpful staff in our case, however not near as much in stock for dogs as a store of this size should have. Left without several very common things we wanted that weren’t in stock

I felt like a kid in a candy store the minute I walked into this place. Its like the mecca of saltwater fish and everything related to pets of all shapes and size. My one regret is that I didn’t bring more money to give them. I was a little miffed that a lot of the items they said they had in stock on their websites were not in fact at their location. However my wife and I found plenty of things to spend our money on and we also found that most of them were a bargain. I love this place and I plan on making a monthly pilgrimage from here until the end of time.
P. s. they have a indoor stingray pettin pool, are you kidding me that’s the most awesome thing I’ve come across, possibly in my entire life. Corals where expensive!

I have ordered from here online for years. I even went to Germany and came back and started up with them again. I have never had a problem with their online services, right items, delivered as promised. I tend to wait and stock up to take advantage of the free shipping. I think the prices are competitive. You can always «cherry-​pick» items at some local chain place.
Today– for the first time ever I went there. I got in my car (classic Sunday Drive) and made the 150 mile round trip. [Apparently 83 is the speed limit on Sundays on Rt 83. who knew?]
It was worth the experience! This was like some kind of trip to Mecca (not literally of course, calm down my friends in Islam– don’t burn anything). It was all that was promised. A big huge warehouse of pet stuff.
The staff (all the ones I interacted with) were all bright young «minions» (p.s. I LOVE the Minions” — bustling around and spittin’ knowledge and helpfulness. I have no complaints. Every question I had (the reason I went in person-​starting a planted tank and wanted to get it right) was answered. I had done my own research but they confirmed things for me with good confidence.
If you are close its worth swinging by to see the place in person at least once– (The fish room alone is worth a day trip if you have kids old enough to appreciate it and young enough to not play the «cynical» game) but the online works just as well when you know what you want.

I have not been here in a few years, and they have grown quite a bit. Sometimes that can be a bad thing for a store, but not for this place. The staff was unbelievable! So helpful and did not make me feel rushed at all. We went up there on a Sunday morning and it was alittle busy, but the small animals area spent quite a bit of time explaining care and possible problems with getting a rabbit for my 8 year old. The saltwater department was VERY knowledgeable and help me pick a few new fish for my tank that would be compatible. After dealing with a few stores around my area where the staff almost chastised me for not knowing everything about fish before I bought them, this was a nice change. I highly recommend them. (as other reviews had said, there were out of a few fish though)

Came here with my dad last week. VERY big pet store. Lol I liked it. They have tons of fish, freshwater and salt. I wanted a starfish that they had but my tank is freshwater lol. They had baby stingrays too. I would go again.

Nice place and all. Stock is large. Amazing inventory

I would give them 5 stars instead of 3 but they can’t seem to keep things in stock.
Pros
Large selection, big store, healthy livestock, knowledgeable staff.
Cons
Out of stock on a lot of things, website prices are sometimes lower than store prices.

I found
when I started out my aquarium last summer. I like to go on all-​in when I get something new, but the prices at my local aquarium store added up quickly so
was my saving grace. I have been purchasing all my aquarium essentials, refills, and decorative items from this website since then. It really saved me a fortune especially with their Free Shipping over $ 99. I’ve made two orders for my aquarium over the past year and everything is still stocked for another six months! Most of the items at your local aquarium store can be found on
so you should definitely check out the website beforehand to compare prices. Their shipping is fast and efficient; the items are neatly packaged and are as seen on the website. Their online customer service is also quick. I received responses within 24 hours.
I recently got a dog (~2 months ago) and I have been buying all my dog food and supplies at Petco since there was one located a few streets away from me. Petco’s prices are pretty cheap too and their generic products work well so I never bothered to go on
for my dog. Now that I actually had some free time, I went on the website and stocked up! It saved me about $ 50! And I was able to shop a wider range of supplies! My dog will be very happy :)
Definitely check out this website!!! I rarely give 5-​stars, but this doesn’t deserve any less!

I went here when I was looking for information on how to set up an aquarium. I never had fish before and needed some advice. The staff in the fish too were excellent. I always get nervous that when I don’t know much about something that I will be guided to expensive things but this was not the case.
Also their is a large selection of natural and unnatural looking aquarium plants, filters, pumps, lights, and everything that you need to get started. These guys are the experts!

I took a quick look around this site — it *seems* okay but when I took a look at something specific like hermit crabs — the names/​descriptions were wrong. Straight up — which is going to mislead people and in regards to reef and marine tanks — could really, really bad for the corals and/​or other life.
So — I would say — don’t trust what you see or read on this site — if they’re too f*ckin’ stupid to get the right information on their products and/​or don’t give a sh*t enough to correct the mistakes — then they are definitely not worth your business.
Be careful with this site.

I will not be buying Frontline here again. Price for a three month supply for a large dog is $ 62 and a smaller dog about $ 52. That is the price you can find for a 6 MONTH supply of the same products on Amazon… By the time I saw the receipt my husband had already applied to the dogs so we couldn’t return.
Price compare before you buy — unless it is something that you either absolutely must have right now or cannot find somewhere else you are probably better off going elsewhere! Even with their rewards program the prices are still a lot higher.