Williams Apothecary Inc

Well, I must say. Absolutely fast, pleasant, excellent customer service. Always great on the phone, and drivers are very respectful and patient. I do dislike that the drivers sometimes don’t deliver until 930 or later, but overall, couldn’t ask for better people to handle medical necessary items.

I had a prescription sent to Williams Apothecary because they carried the brand of medication I preffered. It took over half an hour for the fax to come through (???) after it was, sent while I was on the phone with my doctor’s office… I was told that this was normal for them and that it can take up to an hour… perhaps they’re overdo for some up to date technology.
After paying 5 times what I had paid for the same meds at another pharmacy the previous day I found that an easily available online discount of 90% (!) was available. As I know for a fact that the pharmacy is aware of the availability of this discount I am very disappointed they did not take the initiative to offer it to me on the spot. As a result I had to waste my time and return the next day and have it applied retroactively. To add salt to the wound a large, burly man who is apparently in charge instructed the woman behind the register to charge me a $ 10 «transaction fee». When I questioned it I was told that I was «taking up a pharmacist’s time»… I was not aware that a pharmacist is needed to issue a refund but then I do not know how the staff there is trained or not trained as the case may be…
Finally when I told them that their decision to charge me was not a good business decision considering the loss of a customer and that I would not have anything positive to say about their customer service, the same large, burly man came out from behind the counter in an almost menacing manner which almost made me feel threatened and told me he did not want my business… gotta wonder what kind of business can afford to say something like that in this day and age!
Oh! I was also told that when I was in there the day before waiting ½ an hour for a fax to arrive that I was being «demanding» because they «were busy» and I had asked if it arrived or if it would help to call doctor’s office.
The two people I dealt with today can only be described as obnoxious and really should reconsider their choice of working in any customer-​facing capacity.
Needless to say I will be taking my business elsewhere and recommending to my doctor not to refer any of her patients to this pharmacy!
⁶⁄₁₁ update: without getting in to detail it turns out Williams Apothecary also tried to significantly overcharge me when I thought I had to pay full price for my medication…
Never setting foot in that place again!

I can’t believe this is the first review for Williams as they are a landmark in downtown Lancaster. I had to get some prescriptions compounded, something many modern pharmacies don’t do. These folks got the compounding done in less than 24hrs and were friendly and quick at the checkout counter. Good folks and good old fashion drugstore service.