Formals XO

Told my daughter she is too fat to try the dress! super racist, start barging in to dressing room while she is changing. yell at her for gaving dress on the floor, horrible customers service, can’t believe the owners attire..

I just got off the phone with them less than a minute ago. I wanted a price on a specific dress (name and model number readily available) and they just requested the maker and gave me a ballpark figure rather than actually looking it up.

I am actually changing me review to 5 stars. I took my little sister to get her prom dress here. Everyone was extremely helpful. It was pretty empty in there for prom seasons. A bonus was that if you check –in with Unilocal you get $ 20 of if you spend $ 200 or more on a dress. highly recommend!

THE FIRST THING I WANT TO SAY IS, SAVE YOURSELF A BAD EXPERIENCE AND DON’T SHOP HERE.
BETTY, THE STORE MANAGER, IS THE RUDEST PERSON I HAVE EVER ENCOUNTERED IN A STORE, AND WHEN I COMPLAINED LATER TO HER AND THE OTHER «MANAGER», SHE DESCRIBED HERSELF TO ME AS THE BIG HONCHO IN THE STORE… SELF DESCRIBED, I KID YOU NOT.
I have never had an experience in a store as bad as the one I had here… and it’s not like they carry such beautiful things, or exclusive things that you couldn’t get elsewhere. I don’t even want to give them one star if I can avoid it. My daughter went into the King of Prussia store yesterday to see if among all the stuff they carry, she and her friend could find some choices for prom. My daughter is almost 18 and her friend is 18. Once they picked what they wanted to try on, they went into the dressing room and proceeded to try on the dresses, helping each other to zip up, etc. I was not there, as I told them to just go ahead and that if they found something they liked, I would join them. I want to preface by saying that my daughter and her friend are very good kids, dressed appropriately and respectfully behaved everywhere. My daughter is attending an ivy league university this fall and so is her friend (not that that makes them better than anyone else, just to emphasize that they are serious, studious girls).
Once they where in the dressing room, BETTY started coming in unannounced, opening the curtain to the dressing room while the girls where changing, and screaming at them for no apparent reason. I think maybe this woman has some kind of psychological disorder, or is simply a BULLY who seems to want to take out her frustrations on innocent girls. My daughter respectfully asked her to please close the curtain as she and her friend where halfway naked and Betty was exposing them to the rest of the people in line and around the dressing room area. She proceeded to ignore them and kept coming in to «help them» unannounced again. Again the girls asked her to please let them get changed in privacy and the piggish woman had the audacity to barge in with the curtain left open, my daughter in her panties and no bra, and began to physically and literally assault her, trying to pull a dress that she was removing out from under her. Needless to say, the girls came out of the store running once Betty was out of the dressing room, crying and humiliated by the treatment they received. As they walked out, and because this woman is an older lady and very intimidating to two young girls, she screamed at them that she was going to call mall security on them. They knew they hand’t done anything wrong, but where terrified of this Betty.
Once out, my daughter frantically called me and connected with me at the mall. She and her friend where shaken and upset, felt violated, bullied and harassed by this older woman, who had no business acting this way. There was no behavior going on in the dressing room that would merit her doing what she did. My husband and I were outraged when they told us the story, and we proceeded to go into the store and find out what was going on there. When we arrived, the girl at the register told us that she was the manager, and proceeded to take us to Betty who was in the dressing area. We thought we would find an apologetic person, sorry for having acted that way with the girls. Instead, we found exactly what the girls described and worst. She was disrespectfully screaming at my husband and me, trying to justify her behavior with our daughter by saying that their rule is not to allow girls alone in the dressing area. If that is their rule, then why did she allow them in the first place? WEll, she didn’t have an answer for that, just kept on saying that she’s the big boss there, on some kind of ego trip. She didn’t have an answer for threatening to call mall police, as I knew she wouldn’t since there was no behavior to warrant that. I warned her that we would tell the proper authorities about the incident and she laughed it off– the only reason I don’t want to call the police on her for assault (I’m a lawyer and I know we could get her in trouble for this behavior and stop her from doing it to other young girls), is because we don’t’ want to expose our daughter to police, and possible testifying… it’s just not worth it. But if anyone else is outraged about this, PLEASE, PLEASE, PLEASE, SHOW THIS BETTY AND WHOEVER OWNS THIS STORE THAT THEY CANNOT GET AWAY WITH HARASSING YOUNG GIRLS AND DO NOT PURCHASE ANYTHING IN THAT STORE. THERE ARE SO MANY OTHER PLACES TAHT CARRY LOVELY GOWNS, LIKE MACYS, BLOOMINGDALES AND OTHERS, PRICED REASONABLY, AND EVEN NICER WITH EASIER RETURN POLICIES AND POLITE EMPLOYEES.
I HOPE THEY DO VERY BADLY AND HAVE TO CLOSE THEIR STORES, BECAUSE THEY DON’T DESERVE TO MAKE MONEY BY INTIMIDATING INNOCENT YOUNG GIRLS.

If you avoid these reviews and still buy your dress at XO you are making a huge mistake. I ordered a 600 $ dress from here and when it finally came in (extremely late may I add) it was two sizes too big and they said I still had to pay for the alterations when they ordered the wrong size? I was not having that, after some conversing they said they would alter my dress to the exact size that I ordered but the rest of the alterations I would have to pay for. How cheap can you be? You already ordered me the wrong size dress and now you will only alter it to a size 00 for free but the rest I have to pay for? Not to mention all the other girls picking up their dresses also had the wrong size dress. Lets put two and two together here. THEY ORDER LARGER SIZES SO YOU HAVE TO PAY EXTRA FOR ALTERATIONS. When all was said and done the manager Betty tried convincing me that Jasz couture doesn’t even make a size 00. THEN WHY DID YOU TELL ME THEY DID AND ORDER THAT SIZE?! (also I called Jasz Couture personally and they DO make a size 00) I just dont understand that at all. At this point I just wanted to leave. The rude manager gave me 30 $ toward my 150 $ alterations. Gee thanks. Don’t even walk into this store. you’ll find a dress you love but the issues you have getting your dress isnt even worth it. My senior prom is in 15 days. my dress is still being altered and its all because of XO. But did they care at all? Nope. Advise everyone you know to never buy a dress from here. they shouldn’t even be in business.

I recently purchased a purse here as a gift for someone who really didn’t like it. I returned to the store with the purse and receipt in hand, and asked the woman working the register if I could return it. Before I even finished my sentence, she snapped «for another purse. Another purse only.» I agreed and pointed to one that I like for myself. The woman then proceeded to correct me on the color (I said white. She said silver). When I asked how to open the purse, she rolled her eyes at me. Then, when I asked to see another one, she corrected me on the color again in a nasty tone. When I had selected one she again snapped that «will only do this once!» and then proceeded to complain about processing the return as she did it.
If she had just told me that they normally don’t do returns on purses at the beginning of the exchange, I’d have thanked her and cut my losses, and this review might be a little different. However, her tone and behavior were unacceptable. There’s no reason to treat a customer like that.

My younger sister and I drove an hour from Philly and spent $ 470 on a prom dress to get treated poorly by XO employees and to get treated extremely poorly by the store manager named Betty. Save yourself the misery I went through in XO and take your money elsewhere.
1. The store is cramped with a lot of tacky dresses (i.e. 80s prom dresses bedazzled with gems & beads to make it look a little better). You can find something nice but you have to really look for it yourself. XO employees will not help you. Also, it was uncomfortably hot when I was there.
2. The women that worked here seem overwhelmed when I asked them for help. They have not a clue on fashion and you can tell by the way they’re dressed– frumpy. The way an employee look should represent the store and I’m not asking for them to walk around in a gown, but some of them looked unkempt, even the manager (i.e. Outdated clothes that I wouldn’t allow my mom to walk out the house with, just overall sloppy).
3. It’s a no refund policy here so be very careful with your purchase. Take a good look at your receipt before walking out because an employee stuck the wrong tag on my little sister’s dress ($ 350) and I had to pay the actual cost of the dress ($ 375), but they didn’t tell me that. I noticed when I got home. Of course, when I went home and told them about their mistake they said I was wrong. To save their own butt, they ripped off the tag I saw and stuck the right one on the dress.
4. When you send your little sister or daughter here to pick up her gown, she will get treated badly if you’re not around.
The store just give bad service in general but my final straw was when the manager told my little sister that «If your mom is unhappy with the dress she needs to fix it herself». That boggles me because not only did i spend $ 375 on her dress, I also paid $ 75 for them to fix/​hem the gown. They should make sure customers are 110% satisfied because of their no refund policy. My sister was then handed the dress on a hanger with a thin plastic bag over it. After seeing everyone walk out with a garment bag, she asked Betty for a garment bag and her reply was «You have to spend a certain amount on a dress to get a garment bag. If you want one, you can purchase it for $ 10». Meanwhile XO just made an extra $ 430 from her best friend who she took with her that received a proper bag.
Before they got my money, they were guaranteeing 100% satisfaction and that the dress would be ready, steamed, in a garment bag and once they had my money all the good services they promised went out the door. I never had to actually go in a store to complain in my life about any employee but this was just outrageous and unacceptable. When I asked Betty why she treated my sister this way after I spent $ 470 in that store she denied everything. She told me that garment bags are for customers spending $ 500 and that at XO «You get good service or a discount. You don’t get both.» (She was referring to my $ 40 refund because they screwed up on a price tag.) On top of this when I was speaking to her about her rude behavior to my sister she was opening mail, interrupting me by asking what nail polish I was wearing, and asking a co-​worker for a coke and two aspirins. I wish the store owner was there to see how the manager is ruining her business.
If you want to waste time and money for bad service and rude behavior go for it. I learned my lesson. Next time, I will gladly take my money to Neiman Marcus, Bloomingdales, Cache, or even little mom and pop shops where the employees look decent and will be gladly on hands and knees to help you out because they appreciate you as a customer. I’ve warned friends and now you’ve been warned.