I like their selection. They have higher end frames and regular types and the location in the mall is convenient– right on the second floor off the escalator. However, the customer service is lacking. The staff seems so disconnected. I had them put in a pair of fake lenses into a pair of glasses I purchased online that had the brand etched in the lens. They did it that day for a $ 25 donation to their charity. I would come back on a day that wasn’t busy, maybe it would be a better experience.
Looply A.
Évaluation du lieu : 1 Bensalem, PA
Like twice a year I get my eyes checked. Today I went in to get my glasses fixed because yesterday when they fixed them they messed them up. The workers are always angry and don’t think customer service matters I’m done with them
Greg S.
Évaluation du lieu : 1 Langhorne, PA
Lenscrafters, tomorrow, you lose over $ 600 in business and any future business from our family due to your poor customer support. Your manager completely ignored us, even though your tech pointed out that we were next and we wound up waiting over an hour only to finally leave in frustration. Tomorrow, my wife brings back everything she bought, and you’ll never see us again. I recommend that no one else visits you either.
Lisa S.
Évaluation du lieu : 1 Yardley, PA
We went in to buy a pair of glasses for my mom. The lady at the counter swiped two different amount on my card. Once the full amount and once the discounted amount. Now both amounts are deducted from my account. All the time the other lady kept on saying it had happend to her and it is pending authorization. If it has happenned to her or not why should I even care. They were courteous enough to just say sorry. They didnot extend any service. I do not need a free service but aren’t they supposed to extend one.
Kev G.
Évaluation du lieu : 1 Philadelphia, PA
This is the worst Lenscrafters I have ever been to! They barely have any selections at all! I will not be coming here ever again!
K W.
Évaluation du lieu : 1 San Mateo, CA
The lens are not in about an hour if you wanted the thinnest lens avaiable(ie you’re near sighted and you usually wear coke bottles) or if you need progressives or bifocals or trifocals or if you have astigmatism or if you need computer and reading glasses. The associates vary in quality. All are well trained on selling extras but one could not understand why I would need both computer and reading glasses. The manager is just plain condescending, rolling her eyes as I explained that there was too much glare on my glasses. It was lost on her that I was an MD. Go there if you need a single vision pair of glasses and are willing to pay 300 – 400 dollars extra because you believe the hype. Or if you just move to the area and forgot to get recommendations.