Macy’s

This is the second time I’ve gone there since moving back to this area from Delaware. First, let me say, it is a holiday weekend and you might expect some disorganization. The operative word here is SOME. This place was a pig sty. Clothes and hangers were all over the floor, hanging over the racks, on counters and even on display shelves. Shirts were in with the pants. Pants were in with dresses. Sizes were in complete disarray. I defy anyone to find anything in the clearance rack. Most all of the clothes were on hangers that had sizes on them, but the clothes were not the sizes printed on the hangers. It was trying to find a «Needle in a haystack.» At one point, while trying to navigate my cart through an isle and attempting to avoid a CLUSTER of clothes on the floor (Oh yes, and I spent time picking some clothes up off the floor, putting them on hangers and placing them back onto the racks), veering my cart to the left, there was a heavy, three foot shelf standing length wise against a wall. My cart hit it and the shelf fell on my left hand and scraped it. Luckily for me, I wasn’t hurt because I am left handed. Lucky for the store I’m not one of those people who would fall on the floor and hire a lawyer. That was when I had enough and had an employee call the manager on duty to tell her my thoughts on the whole situation. And no, it wasn’t said with anger either. She and all the associates were very nice, friendly and concerned about my feelings regarding the store. The manager did make the excuse that it was a holiday weekend. My reply to her was, «There really isn’t ANY excuse for this mess.» I told them since this was my second time in the store, both times it was this disheveled and disorganized, I would not ever be back. And please let me state, after being there the last time and going through the same thing then, I called the manager on the phone and told her. I could go on about the clothes they put on sale and the quality (or should it be said, LACK of quality) they’ve become, but I won’t. This post is long enough. I will never go back to Macy’s; Neshaminy or otherwise.

Macy’s is a dying breed. Their massive mark ups on products affords them the way to «deep discounts» when cash is tight. Same applies to Bloomingdale’s, Lord & Tailor, Sears etc. The digital age is here & they still haven’t really put it to use.
Yes they have websites & send sale emails, but the $ are still the same. Companies like Primark has taken the Forman Mills approach to retail by cutting thru the supply chain in order to sell it cheaper. Ex; Shirt costs them 14.00, they sell at 22.00. The idea is a lower price to move more mass versus sit on it beyond 90 days.
The big stores need to look at what they are doing & follow their example or die.

When Macy’s does an after-​sale sale, and the prices are up to 80% off the original, I can find useful, quality merchandise in the Men’s Department. The area is clean, organized and fairly relaxed for finding a style and quality I like.
At those discounts the value is greatly enhanced and it can compete with the deep dive price warehouses like TJ Maxx and Target.
Just picked up a couple of very nice sweaters at very attractive prices. You don’t even need to bring all those coupons that arrive in the mail or online. The cashier will willingly give every discount available as you check out.

Black Friday! One sales person at the watch and Jewelry counter. Most people including us walked away and shopped else where. One star for this department. Shoes department, very helpful! 5 Stars for 2^nd floor. Most coupons didn’t work! Why print them?

About two weeks ago, I went with my mom to Macy’s home department specifically to find gifts on a bridal registry. It had to be the most random list, and everyone knows what a pain in the ass registries are! I gotta give to Leon, he was our savior! We really asked him to find just about every item on the list, and he couldn’t have been more helpful. We had him running back and forth from the computer, displays and the stock room. He was nothing but polite and patient with us. And genuinely so! Not that faking a smile til your back is turned kind of sales associate. He was the best! Look for him next time you have to go a bridal shower. He made shopping for it a little less painful :)

This is specifically for the Mac makeup counter. My wife made an appointment for a makeover. The «artist» wasn’t really following the picture shown to her and was very sloppy. She also kept stepping away to help other customers and making up other people. While you may be understaffed, you shouldn’t be doing all these other things when you have someone in the chair waiting.

Went here to get some bedding, overall great experience. The sheets we got are so comfy and reasonably priced with my macy’s card. also the staff is overly friendly and helpful.

I purchased a casual women’s top (in PA) and was charged 6% sales tax. There is no sales tax on clothes in PA.,. just formal wear. I called billing and they are going to take off charge as a courtesy .They say the tax is right. Am I wrong.

Oh, Macy’s, you’re better and worse.
I used to shop a lot here when I was working at Delaware Valley Med Ctr. I bought a TV and a VCR here, along with quite a few clothes and kitchen items. They were especially important since Target wasn’t here at the time.
The store has changed a lot since that time, as has the whole area. The aisles are wider in the store, thankfully. I can only imagine the disasters of snagging some merchandise while you trying to navigate the narrow aisles. Now, it’s not a big problem.
They have a good assortment of brands. They’re no Strawbridge & Clothier but you can shop for the same brands coast-​to-​coast and know that you’re getting what you want.
Their off-​sale prices aren’t horrible, but it’s much better to shop the sales and clearance. My inbox is inundated with Macy’s sales notices but these days, I don’t find as much. Maybe, it’s that my house is as full as my inbox, and it takes something really special or necessary for me to buy.
Considering how the other end of the mall is rather dark and empty, I’m glad that Macy’s is still at Oxford Valley Mall.

Ask for personal shopper Gail Smith to assist in all your shopping needs at the Oxford Valley Mall Store…(215) 741‑2255. Most people don’t realize what an excellent service Macy’s has to offer the busy person. I just call Gail ahead of time and in her private dressing room she will have everything I need ready to go… did I mention this is a FREE service! Check it out… Gail knows Macy’s inside and out, so no time is wasted! She will work your discounts, your coupons for the very best savings and will check you out right in her private office… who knew!

I dont usually shop at Macy’s unless its a big sale or I have a ton of discounts cards lol. The mens dept here to me is pretty small. To me it not much of a selection. You can find some really cheap and good clothes if you look deep enough in their clearence racks.
I have also purchased a bed here too. The customer service guy did an excellent job. No sales pressure and was easily accessable to questions.
Overall, its an ok store, its usually hit or miss in finding any items your looking for.

I’ve been to my fair share of Macy’s over the years and just had to write a review about my experience at this location a few days ago. I went in to «look at shoes» lol yeah like that ever happens. After browsing through their 12 – 15 racks of 75% off shoes, I decided I couldn’t possibly fit any more shoes in my arms and headed over to the chairs. A lovely older woman came over and asked if she could get me the matching pair for any of the shoes I had in my moutain next to me.
As a budget friendly shopper, I knew my price points on each shoe and asked if I could please have the prices. This associate came back with little pieces of paper handwritten and neatly placed in the soles of each shoe. That is going above and beyond as far as customer service. Pleasant attitude the ENTIRE time, even when I settled on a pair she couldn’t find a match for, this sales associate tirelessly searched to ensure I got the match. I would go back here just to deal with her courteous personality and great work ethic!

You can really tell a lot about a place when you make a purchase. You learn even more when you make a return.
Today I returned a beautiful red dress that I bought for an event that I reconsidered. I had tags attached, it was never worn, I had a receipt, and didn’t even contest the fact that since I had somehow lost track of the AmEx Gift card I had purchased it with, I was receiving a store credit card.
However, this particular associate treated me like a common criminal.
Not only did she make sure to quadruple check to make sure the numbers on the tag matched those on the receipt (and there was only 1 item on the receipt), she also spent about 5 – 10 minutes checking over the entire garment, looking for snags or anything she could pin on me. She also made a big deal that I wanted to keep the original receipt (in case anything was wrong with the store credit) and she made a big deal and tried to refuse by saying «You don’t really need it. You only had the one item.» When I insisted, she frowned and searched for a black marker so she could obnoxiously write the word «Return» and the full date in the biggest possible letters. As a customer, it made me feel very uncomfortable since it appeared that this associate was trying to find any possible way of refusing/​resisting the return while making me feel like a criminal in the process.
This experience left a horrible taste in my mouth, so horrible that I made sure to tell a store manager about it. The woman I talked to was thoroughly concerned about my experience and really seemed to want to fix it; she made note of the employee number and the item that was returned so that she could speak to the associate about the appalling way I was treated. When I buy something, I want to feel appreciated.
So although I had a major problem with the way I was treated during that return, the manager seemed to genuinely care about how to fix my problem.

As a Macy’s goes, this is a good one. It’s always pretty neat and orderly, and the restrooms here are far cleaner than those at any other Macy’s I’ve encountered. The service personnel are also more competet than the average employee at the other Macy’s near me (Quaker Bridge).
This Macy’s has a MAC counter– a definite plus– but sadly the salespeople working there are often aloof, snippy, and just act like they’d rather stand and chat with each other than, you know, sell makeup. Not impressed with them. However, I’ve always gotten very pleasant service from the adjacent Benefit counter.