Center For Women’s Health of Lansdale

I’ve had a few bad experiences here.
Once I was in the waiting room for over an hour as I watched everyone who arrived after me go in a room before I did… Here they forgot about me the whole time! Not a very good impression on a patient. But the one that topped it all off was lack of billing and information of payments:
Being younger than most individuals, this was my first obgyn office. About 2 years ago or so I was diagnosed with cervical dysplasia which is a close form of cancer cells around the cervix. I was already very scared about this situation and although cost was the last thing on my mind at the time I was never given a bill or balance during my visits after the surgery took place. I even had biannual appointments after that and they still never said a word until a year after the surgery, and this is how I found out:
No, not through a bill in the mail, not through an invoice at the office but instead when I went to my 3^rd check up post operation, a refusal of service because of an outstanding bill! A bill that I did not even know existed AND NOT ONLY THAT they already reported it to collections. So I had no prior time to pay in order to alleviate some of the total due. They did not care at all as I was in tears confused in the first place as to why they would have refused my appointment. I’m highly disappointed in this offices service with this, and has affected an individual in more ways than most all because of a lack of service in someone’s job in the billing department. Talked to the lady in billing and she said to call through her to make payments but at that point it had already gone to collections and the collections wanted me to pay through him instead so what was the point. Thanks for hurting a patient that did not deserve it one bit. It’s been a year and I’m still just as upset about the situation that has taken place with this office in many different ways

This is the first time in my life I have given a business a bad review. I have run 3 business in my life. Never in my life have I experienced such inefficient low end service!!! Through my first pregnancy I experienced this practice being less then on it concerning ultrasound mess ups, dr. visits running so far behind I needed to leave to arrive on time for work ect… I continued along with the practice because I didn’t want to switch during pregnancy. I am now pregnant with my second. my first apt has already been difficult to make because of the inept people in the office. They called to change my apt so I went in person to make another. The African American women who greets you is beyond clueless and inefficient. she then referred me to the older blonde woman who has been there for years. she was extremely rude and asked me to come back later so she could deal with the phone calls she had waiting. If I were here business manager she would have been terminated. I am going to attempt dealing with the blue bell location in hopes of a more intelligent staff otherwise I will leave this practice. my advice to anyone searching to begin a relationship with an obgyn is to skip this practice.

I was surprised to see such poor reviews. I’ve only had positive experiences and have been going for years. I highly recommend dr Trabin. She’s wonderful.

The receptionist are very rude. Specifically Kiersten, they are very unorganized and you can hear them gossiping while you are waiting in the waiting room. They are very unprofessional. I’m not coming back here

Had a horrible experience there. Dr didnt even have my chart or even looked at it when I was having severe pain after a procedure they did. Had to go to Lehigh Hospital to get help after they screwed me up. There is a reason for all these bad reviews. The reason is they deserve them! Be careful do not go there.

I gave one star because I could not give it 0. I had the exact same experience as the previous user. The staff there is cold and indifferent. If you just need to measure blood pressure, you can go there. Otherwise, they could not do any meaningful testing. They do not have an ultrasound, it has to be done 25 miles away. They cannot do any chromosomal testing. You have to bring the sample yourself to another facility.
For a simple ultrasound, you have to go back and forth for an hour, and repeat all the information with different nurses and doctors. There is 0 communication between doctors.
It is extremely hard to get hold of the doctors. The nurses get impatient easily. They put my wife in the emergency room while scheduled the procedure 3 days later.
My honest suggestion, go to a big hospital with better facility. Avoid this place, for the good of yourself and your baby.

I really wish I could give this a better review. They are a part of Einstein Medical which is both good and bad. Its good because Einstein is huge. It is bad because in true corporate fashion they are most concerned with keeping care within Einstein rather than doing what is best for the patient. To start with our Dr was 35 minutes late for our appointment. Not that he cares but we both took time off work in the middle of the day for the appointment so this was beyond unprofessional. 5 or 10 minutes would have been ok. But more than 30 minutes?
Second, my Wife needed an ultrasound for determine if she was having a safe pregnancy or if it was a tubal. Rather than send her immediately to the closest available location (about 3 blocks away but not Einstein affiliated), they pressured her to go to Einstein Hospital in East Norriton. A 25 minute ride. At the end of the day. Which meant that we would be unable to get any answers since the radiologist refuses to tell anyone anything without the Dr present.
The Dr told us the main reason for staying within Einstein was their electronic records system which meant that they had instant access to all tests, procedures, and discussions. They told her they would get in touch with her the next morning. They never did. At lunch we called to get the results and were told that they had not yet gotten the results from the ultrasound!!! WHAT HAPPENED TO ELECTRONIC RECORDS AND INSTANT ACCESS AND ALL THAT JUNK???
So we continued to wait. To make any woman wait to find out if she is going to have a baby or if she is going to have a procedure because of an pregnancy that went bad is disgusting. I know there are other patients out there but prioritize properly. When someone is wondering if there is life or death inside them you put that person on the fast track!
Poor patient relations. Poor time management. Poor response time. Poor — Poor — Poor. GO ANYWHERE ELSE BUT HERE IF YOU ARE PREGNANT OR THINKING OF GETTING PREGNANT! And good luck to you.