Lowe’s

This review is mainly based upon the home improvement services they contract out, but I have to say the customer service isn’t far behind. It’s not that the customer service is rude, it’s just not knowledgeable enough. They are good at pointing to where things are but not so much on advice or the product. I’ve also found that most of the employees are part-​timers who are basically there to get a paycheck.
Just this week, we had used them for carpeting. My girl has a small two-​bedroom condo and we needed carpets in the bedrooms, hallway and living room.
The people they contract these jobs out to are terrible! They gave us a two hour window. They showed up over an hour late past that window. So they didn’t even start the job until after 5pm!!! Then, they show up with no carpets, just the padding. So they had to waste another hour going back to the store to pick up the carpet. Then the guy thought it would be funny to come back and play a joke on us telling us they were out of the carpet. I was in no mood for jokes when it was now almost 7pm and no carpets installed yet (They were supposed to be there by 4pm that day).
They didn’t finish the job until 930pm!!! The condo is on the 2^nd floor so it was no surprise when the tenants below came up to complain. The contractor’s vacuum broke, so they needed to use ours which didn’t help the cause.
Oh, and we also had a refrigerator delivered that day and they were also over 90 minutes late.
It was a day of wasting away waiting for these guys to show up. I will NEVER use this Lowe’s for home improvement services again and I do not recommend you take the risk.

I should have learned my lesson the first time I ordered windows from this Lowes about 10 yrs ago. The installation was poorly done and it took major complaints to Corp office and threats of lawsuit to resolve. However, when we needed a new door 2 years ago, we wound up there and had a good experience.
This time it was back to the past. We ordered a replacement window and shutters in early to mid Oct. We were told they needed to be ordered, despite being standard items. Delivery was supposed to be before ¹⁰⁄₃₁. I had to constantly call to get updates. We asked for installation week of ¹¹⁄₂ & got no follow up. I was told the window delivery would push back to ¹¹⁄₁₉. I got a call that the window finally came in and requested installation. It’s now 3 weeks later and we havent heard from anyone.
This is the last time we will use them for jobs like this.

I’ve continued to go to this store for many things from light bulbs, faucets, fans, vents etc.
Just today I was there looking for some things that I wasn’t sure about. 2 people came to my assistance in a flash.
Yes CS has greatly improved here!!!

I recommend you do not use this Lowe’s. They are completely unreliable, in my opinion. Last fall we went to their windows department to get an estimate for two windows to be replaced in out Den. We were redoing it and decided it was the perfect time to get them done before we put up the new drywall. They said it was going to be two weeks from the time we signed the contract. It was over 8 weeks, delaying the entire project. We didn’t get the room done until after Christmas due to them. I should have learned my lesson from the windows, as the salesman was not truthful at all! Instead, I stupidly decided to get an estimate on a fence from them. We got over 6 estimates and Lowe’s won the bid. They told us that it would be installed two weeks from the time we got the permit. We got the permit and then they told us it would be 4 weeks from that date. The company they contracted with was not timely even after delays and more lies, they could not complete the project on time. Don’t listen to the lies that this organization tells about timelines. One more point to note, this organization like to say how they give military discount. They refused to give me that discount on the windows and on the fence, even though Lowe’s states they give a Military discount. I would not trust them.
UPDATE: We wrote to Lowe’s Corporate Headquarters. They reviewed the case and gave us out Military discount for the fence.

I rarely shop here. I’ve already had too many bad experiences with bad or non-​existent customer service.
Once, it was so bad that I headed to customer service to complain. Three associates were at that station, completely ignoring me. They were too busy talking to one another to take a moment to help me. I ended up leaving in disgust.
The only reason why I gave them a 2^nd star (wish it was only half a star) was because of some of their products. There are certain things that I just have to buy from Lowe’s because I can’t find them anywhere else. I just wish they would spend a little effort in attempting to provide service to their customers.

If you want to find something and run in and out, this is the place. Don’t expect to get too much knowledge from any of the employees, they can point you where to find stuff. Local places like Ace or hardware stores have more knowledgeable staff.

If you are looking for customer service, keep driving.
I went there today to pick up a few items during my lunch break. Some of the items were heavy and I waited in line at the only register that was open (there was not an option for self check-​out).
The woman in front of me had been rung out and they were waiting for assistance to help her bring her item to her car — fine, MOVE OVER! No, instead she stayed parked there as the cashier looked at me without so much as saying «I’ll be right with you».
Next, a male customer comes up from behind me and is ushered immediately to a new register! I was next in line! On top of this, he was returning something. This guy looked at me, saw I was holding heavy items and instead of letting me go first, continued on with his business. His cashier never gave me the time of day.
I am so fed up with poor customer service, I will not tolerate it. I left my items on the floor and walked out. No one came to my assistance!
Go to Home Depot insteat, they are much nicer and actually try to help their customers.