Elegante Studio

My mom has been coming here for years and always had great services. Recently she came in to try on some new styles, she really just wanted a new look. The sales lady went through how wigs were made and how to care them which was fine. Then she she ask what my mom had in mind, to which my mom replied something kinda spikey and fun, a change from my more smooth hair piece. So the sales lady goes to the back room and brings out a piece to try on– it was a flop. My mom explained what she didn’t like and asked if she could look around the show room, since wigs were set up around the store, to this the reply was you can but that makes it harder for my job to style you. Then why have wigs sitting out if people can’t look at them? We walked around anyways. The sales lady brought another piece out and told my mom in a condescending to to «use your adjectives when saying what you don’t like» while her trainee replied «you have no idea what you want»… Very rude. They only brought out 4 pieces all together and as my mom and I were reminded a few times that the sales lady was «very good at styling» The workers seemed to get upset when my mom didn’t like anything. Finally my mom asked to tried a wig on from the floor and they let her, guess what it looked good and I know my mom would have bought it right there. She actually was prepared to buy a few pieces however they only let her try on about 4. When you’re spending around $ 500 on a wig my suggestion is to let people try on many options. My mom told the worker that she wanted a few styles– but the worker didn’t listen. This workers condescending tone and rude attitude is the reason no purchase was made that day, we took our business’s else where.

I bought a very expensive wig here. Gwen was friendly and helpful and did a great job explaining how to care for it. I like the wig. When I got home, I saw the wig’s tag had been removed and the box’s label, containing the product information, had been blacked out with a marker. In a phone call to Pamela, I asked for the wig’s product information– brand, style name and color name and number. The gist of her answer was that it was none of my business. I wrote the owner and asked for the same information. I never received a reply. I know I paid much more than had I bought it online, but I am okay with that because I understand overhead costs and personalized service. However, I would never return to this place because of the lack of openness and honesty.