McDaniels Kitchen & Bath

The design phase went well, however, afrter eight weeks, the $ 8,000 cabinets were delivered (and paid for) but had flaws in them. Replacements were ordered and it took ANOTHER six weeks for delivery. Meanwhile, McDaniels left the flawed cabinets in my family room. When we finally received the new cabinets I called and was told they would investigate why it took so long for the replacements. I have never received a call or a reason for all the delays. Poor customer service.

McDaniels has an amazing showroom that really helped us make our decision for the cabinets we wanted. They have so much on display and being able to touch and feel the materials is exactly what we needed to know we were making the right decision.
We’ve had a few people over since the cabinets were installed and those who know have commented on the quality of them and are really impressed. It’s nice knowing that not only do we love our kitchen, but it will look good for a long time to come.

My impression is that if you don’t want a full remodel, they don’t want to waste their time with you.
I went in asking about a special type of countertop that I had seen online. After determining that I didn’t need new cabinets, the suddenly disinterested salesperson told me they didn’t carry it and no one she knew of carried it around Lansing. Based on some of her other comments, I’m not even sure she really understood what I was asking for. Then she went on about how difficult it would be for me to measure and install the countertops even if I could order them online. OK, I really was hoping that they knew how to do the measuring and installation even if I had to special order from some other place — that’s why I went in. Instead, it seems if you aren’t interested in the full package remodel, you aren’t worth their time.
They may do great work, I don’t know. I didn’t get passed the customer service.

McDaniels did a great job on my bathroom. They coordinated the process very well. I would have and should have hired them for my kitchen but I wanted a detailed breakout of my costs so I could decide if I wanted to take on any of the projects myself… I never got it. I went the cheap route and regretted it.
Things that I appreciated:
The talent of the team that came to inspect my house. They knew right away what they could and couldn’t do and why. It was a tight project and the other company’s sent only person with limited knowledge.
The project was on time.
They worked with me to listen to my ideas and provide feedback.
The end result is a piece of heaven in my bathroom.
Things that kept them from a 5 star in my book:
I don’t understand why I didn’t get an itemized list.
A little expensive, but arguably worth it.
I should have ensured all parts of the project were in the contract. I had a cove in the shower and it’s very nice, but it wasn’t in the project so it almost didn’t get done, plus I should have specified size. I had a shelf put on the long wall of the shower/​bath. It came out more than expected because there was dispute between the tilers and contractors.
Overall I would recommend them and do business again.