Napleton River Oaks Chrysler Jeep Dodge

The people at Napleton River Oaks Chrysler Jeep from General Manager Mo Muhsen on down provided my best car buying experience yet. They got me in the 2016 Black Bear Jeep Wrangler I had my eye on got me a great interest rate. I drove off the lot without regrets. If you’re in the market for a new car know these guys will treat you fair.

I was in the car business for a very long time so I was a bit skeptical when it came time to purchase a new one. I dealt with Mo the General Manager, he was Very professional and went above and Beyond to locate the exact Jeep Grand Cherokee Altitude that I wanted and worked hard with Chrysler to get the finance rate I Deserved. Hats off to these guys for a Great car buying experience! True Professionals! I will Refer all of my friends to them. Thanks Mo, Pat, and Mary

Made an appointment for my son’s car, it was taken right away but I’m glad I didn’t wait! 5 hours later I called to check on it and it hadn’t even been looked at. Why make an appointment? 8 hours after dropping the car off it was done and all they did was lubricate the window and order a part. No one seemed happy to work there, yet I could tell they were nice people. I blame management!

I have purchased 6 vehicles from this dealer in the last 4 years. From the first moment I met them, to the last sale, I have been treated with respect and kindness. Their service department is wonderful! I used to think that customer service was a thing of the past. Not anymore!

I recently bought a 2015 Jeep Cherokee from Dan Sullivan. Dan was a great person to work with and got me the best deal possible. Overall excellent experience at this dealership. The entire staff was knowledgable and a pleasure to work with. I never felt pressured to buy throughout the whole process.

I was just browsing different styles of vehicles and left with the Jeep of my dreams, I had no idea I would be leaving with one. The sales agents bent over backwards in accommodations. It was exactly, if not more, what you would expect from a professional car dealership. They were not pushy at all towards me, which I hate in a sales person. Hats off to these guys! Thanks sooo much Brandon! You’re the best!!!

Ok, were do I begin. I had a recall for my Jeep Grand Cherokee. Working fairly close to this dealership I decided to call and make sure the part was in. I had called other dealership throughout the day and wanted to see who could get me in the soonest. Called services and they stated that part wasn’t even available yet?! Wth?! Really after calling 3 dealerships with the part your the only one who states «its not available» service advisor check and stated they did have the part. What a surprise. They stated they could get me in within the next 20mins which is defiantly great on their behalf. Got their, rude service advisors, tiny crammed dirty waiting area! Not to mention its 10degrees at the moment in chicago and you have people coming in and out the waiting room leading outside and its freezing!!! Defiantly will not come here ever again! I rather drive 30 mins for better service and quality!!!

The absolute worst experience of my life. I worked initially with Patrick a sales associate he stated he worked a lot with commercial customers and I also worked with the new car sales manager Roger. They both completely wanted to downgrade Sherman Dodge dealership on the north side telling me how they are crooks and put together faulty cars. Roger got upset with me because I told him, I was not interested in hearing about another dealership and my experience with Sherman was not as he stated. He had a rambunctious fit. I initially came into purchase a 2015 Dodge Journey SE for my business and Patrick said he could meet the same price that Sherman Dodge had given me, which was a total of about $ 7K in discounts. Then he offered the upgraded version of the Journey the Crossroad to me. I specifically asked Patrick would he be able to give me the Crossroad with the exact same discounts he gave on the Journey SE, Patrick’s reply was yes. I asked are you sure, he asked me why not of course. He asked to do a credit application, I gave it to him and he came back with a price break out for the Crossroad, which did not include the $ 7K in incentives as promised. He then proceeded to tell me, he could not give the same incentives on the Crossroad as the SE. I responded, I asked you this prior to you running my credit. He then replied, I wouldn’t have that information until I run your credit, which is a TOTAL lie and Bologna. You don’t deceive your clientele this way. His New car sales manager Roger comes out to fill me with more bologna, about how deceptive Sherman Dodge is, which had no place in this business transaction. This place uses a ton of fallacies to fool you. Not including wasting all of my time. Patrick would constantly leave me sitting in 30 minute increments by myself to try to wear you then. For a total of 5 hours. Their whole tactics is very horrible. I would say go to Sherman Dodge or any other dealership this place tries to imply they are honest and truthful but are very deceptive with their practices.

I was impressed with the assistance and superior customer service I received. They were welcoming and very helpful. They did everything they could to make my experience both comfortable and successful. I never felt pressured into anything. I would absolutely recommend them to anyone looking to purchase a vehicle.

You may not believe it, but this is by far the best dealership in North America. We’ve purchased cars from over a dozen dealerships previously, and we will never go anywhere else again. The saying ‘it’s all the same’ is true of most dealerships, but where Napleton exceeds is in their strong orientation to Customer Service. Honestly, they put the customer before all else, which is unheard of in the car industry. The dealership has the best prices and will do everything in their power to find the right car for you and your family. Juan and Moe are by far two of the best individuals we’ve ever worked with and will refer every single friend and family member to this dealership.

Great experience for my wife and I — for the second time — here at River Oaks CJD! I echo the other reviews that give kudos to the staff — Mo and Ray are both great to work with, eager to help secure a great deal for us. The rest of the staff were kind and easy to work with. Thanks for a great job well done!

We went late one night to look for Wranglers and unfortunately they didn’t have what we wanted… however Mo and Gator went out of their way to find us what we did want and when they located it, they had it there the very next day. The Jeep was exactly what we wanted. We were in and out within hours and they had the car washed and ready when we came out. It was the most relaxed I’ve ever felt in a dealership, and that’s a rarity. Mo is simply the very best there is, and his staff is a reflection of that. The setting is very comfortable and everyone really goes above and beyond to make sure your experience is the very best it could ever be. I’m sure the next time we buy a car it will be from Napleton. They have earned customers for life.

This dealership provided the very best service! The staff is amazing. I purchased a Dodge truck off their lot and they ensured to take care of everything for me in a timely manner, which is unusual for a car dealership. Mo, the sales manager, is a great guy and I was very comfortable dealing with him thru the whole purchase process which is also hard to come by… Since we all know, sales people can get really irritating & pushy, but not the case with staff here!
Pete in service is awesome ! He has an eye for style when it comes to customizing your car and he was happy to answer any & all my questions when it came to service or parts. He knows all the newest products out there, such as performance enhancers, and he always had my best interest at heart. He doesn’t sell you something you don’t need or don’t want, unlike other dealerships.
If your looking for a ride, I would recommend this spot !

I purchased a new dodge challenger r/​t. great car and great service great price. MO the GM is great person to do business with very professional… NO b. s he will tell you what he can do upfront with no lies. i will go back as long as MO is there to assist me with my purchase

I called on a monday and got a quote, and was looking for a cash sale. Was told sales manager was off tuesday so i should plan a test drive for wednesday or thursday. Talked to the sales manager on Wednesday to set up a meeting (i assumed any cash sales would be simpler through him). I was assured the vehicle was on the lot, i mentioned i was driving 45 minutes from chicago. I showed up, scanned the lot, didn’t see it. Sales manager greets me (while finishing a full cigarette), I mention checking out the vehicle «he checks his inventory» thinks «it got sent to another dealership» or «maybe got traded». For 2 hours he would check, and come back every 20 minutes with an offer on something on the lot, while another sales person made small talk. After 1.5 hours of him looking a asked him bluntly, «did you find out which dealership the vehicle went to?» He responded with oh, you still were interested in that? Really? Come on… this place was horrible. Believe me when I say they don’t want your business.

This dealership went above and beyond my expectations. They treat my boyfriend and I great and we appreciate their service. Mo is the nicest GM and Bob «Gator» a most friendly and accommodating Salesman. My boyfriend bought the 2011 Jeep Grand Cherokee — Overland Summit edition in Nov 2011. I decided a month later to surprise him with chrome runners and the team at Napleton’s went above and beyond to help keep it a secret — and my boyfriend was blown away. I don’t mind that I paid the amount I paid when I received the service I did, I’m sure I could have gotten the runners cheaper but it was worth it for how these guys helped me pull it off.
If your next car is a Jeep… go see Mo and Bob!