Staples

Worst Staples to which I have been. Placed a print order I needed the same evening. I didn’t receive an email response until over an hour after I placed the order and I was there to pick up (a little too late). When I arrived I was informed they couldn’t do it, and the earliest they could get around to it was noon the following day. The person working was completely unhelpful and seemed to not want to leave her chair. I certainly hope the next time I’m in Lansing on business I will not need their services.

I had a mixed experience at this Staples. I went to get flyers/​postcards printed & one of the staff members was incredibly helpful & patient while I adjusted the flyer file to make it fit & look nice printed on postcards.
Once we had the file right they said I should hear back within 4 hours to pick the finished copies up. Well, they weren’t done within that time frame since their equipment broke.
What frustrated me most about my experience was that they were unapologetic & had terrible follow through. They would say «we’ll call you within an hour with an update» & I’d end up having to call them 3 hours later to check in. Eventually I was able to get them to give me a 20% discount, since it took them several days to finish an order that was supposed to take 4 hours & I had to get additional postcards printed elsewhere to get them in time.
Be careful if you’re on a deadline, no guarantees Staples will fulfill.

Wow. I was insulted by the customer service cashier. I was returning an ipad screen protection (with manufacturer’s error in it) and Bianca had no idea if she could return it. I explained that when I bought it, the cashier said I had 14 days to return in. It had only been 7 days. After consulting a bunch of people, finally the manager, Deb Carpenter, approached with a look on her face that made me think she hated her life. No smile. No greeting. Nothing.
She approved the return. I made a suggestion that if Staples doesn’t want you to return the screen protection, they should put a sign up in the aisle letting the customer know that.
Deb Carpenter said, ‘Who said you couldn’t return it?“
I said that the cashiers alluded to the fact since they were unsure whether they were allowed to.
That’s when Bianca decides to explain in front of her manager that the only reason the screen protection doesn’t work is due to OPERATOR ERROR.
WHAT?!
Really…she’s going to insult me like that? I told her I was insulted and that I could follow directions very well. The defect was in the plastic protector, not ‘OPERATOR ERROR”.
Deb Carpenter did nothing and just explained that USUALLY she doesn’t return them. Obviously, I was an exception and should be grateful.
But…but…earlier Deb Carpenter asked, «Who said you couldn’t return it?»
Um…why would you ask that if you KNOW you usually don’t return them?
I was never apologized to. Bianca just told me to swipe my card to process the return. Wow. Great customer service.
Forget you Staples. Jason Crandall (General Manager)…do you have a reply? Why was your store so rude? Why not hang a sign up rather than sucker people in to a no-​return policy item?

It’s a Staples. Although, they do play to their college student market and tend to have lots of school and crafting supplies. I’ve found it difficult to find specific pens and types of paper. They have a decent amount of computers and tech products, but given that, they mostly focus on the college students that visit their store (i.e. ipad covers, iphone accessories, etc.).

Office supply store in a convenient location in Frandor.