The hotel itself is great. The rooms are clean, beds are comfortable, renovated within the past 2 years, the in room jacuzzi tub was a comfortable size, and the room included and fridge, coffee maker, and free WiFi. With that being said, this hotel is used by kids sports teams and their alcoholic parents. The kids run up and down the hallways all night and early mornings. Their parents stand in the hallways and yell and drink, instead of acting like adults and going to their rooms. The front desk staff asked them multiple times to stay quiet but to no avail. I personally think management needs to post a noise curfew and enact a policy that allows them to remove unruly children or parents form the premises. We will not be staying here again unless something can be done about the loud children and alcoholic parents.
Cem B.
Évaluation du lieu : 4 Rock Falls, IL
Stayed twice at this location. As a platinum member I’d say the property is average, and what I’d expect from a HIE. 2 things noteworthy, though, are the friendly staff and quietness of the location and rooms. There are plenty of places to choose from in terms of dining, whether you want to grab something quick, or enjoy a sit-down meal. I would recommend this location, and would stay here again if passing through.
Warren F.
Évaluation du lieu : 3 Ancaster, Canada
We were trying to find a Hampton Inn but no such luck. Found this this hotel and decided to stay here and grab some food as well. The hotel is fairly new and nicely appointed but nothing special. About what you would expect for a HIE. The front desk person was friendly and efficient. The pool was warm and relaxing while the hot tub was unusual. The jets sprayed water everywhere making for a less than relaxing dip. The price is fair and we would stay here again.