I haven’t always left one hundred percent satisfied but Marylou(the owner) knows what she is doing. She is very helpful and does not get scissor happy, which is great. It is not the cheapest but she uses all natural products(Aveda) that don’t damage your hair. Even most of her coloring products are like 98% natural ingredients. When the receptionist tells you there is not an opening when you need it, ask to speak to the owner… she always makes room. And one last thing, wear cool clothing because it’s always warm inside.