Did a phone order with them for a current release of a sneaker. The moment I inquired about doing a phone order right off the bat the employee on the other end was ready to take down all my information regarding shipment and payment. She was very nice and already knew how to go about the phone order. Definitely showed it was not their first time dealing with phone orders. I felt confident in giving my card information and such. The transaction went smoothly. Encountered a little bump regarding email but that is not anyones fault. I was told an itemzed email was going to be sent the moment i got off the phone. It did not get sent to my email immediately. So again i called the shop and just like the phone order very pleasant to deal with and reconfirmed my email address to double check that everything was correct. I just received my shoes in the mail via usps. super quick shipping. fast friendly service. i am located in California and will not hesitate to give this shop a call for another order soon. Thank you !