Castle Keep Guns

I visited here with a new, unfired, boxed with papers/​receipt, personal piece I had hoped to sell/​get store credit/​trade-​in value, for another piece they had for sale here.
Unfortunately, 2 of the staff were quite rude and nearly «laughed» me out of the store?
They offered me only 20% on a piece that I originally paid a lot more for, and almost a decade ago?. They made sure to add, they would be «doing me a favor.»
Ok, I get it. Castle Keep needs to pay overhead and «keep the lights on,» but the level of shunning, pure arrogance, and snark I received was totally unwarranted.
A simple, «No thank you, we are not interested,» would have done wonders to keep me as a potential buying customer. I was prepared to buy your piece anyway, but the negative attitude guided my money elsewhere.
So later, I went to a similar store that gladly gave me 4 TIMES MORE trade-​in-​credit for my piece and actually managed to not treat me like a total idiot!
I have since taken all of my business there.
Maybe CK is great to buy, but if you are thinking of trying to sell or trade here?
Do yourself a BIG favor and call CK first, so you can just be insulted over the phone.
Everyone has a different business model. I bear Castle Keep no hard feelings and do wish them luck…

Hostile customer service. Poor selection of Colts.
Staff would not show me how to disassemble the pistol unless I bought it, which I had planned to do. Staff did not know that fiber optic sites are standard on new Browning 22 Buckmark pistols.
Great place to go if you want staff to act macho.

Cross them off your list.
I have purchased a number of high end firearms over the years from them including two Gary Reeder Customs, two commemorative Buntline specials and numerous others that sit in my gun safe. In addition I have sent the store many referrals. Six weeks ago I purchased a custom single action revolver and as an afterthought also purchased an inexpensive military surplus enfield handgun from them at the same time. Came to find out the enfield was misrepresented so on my visit there today I wanted to trade it in for another purchase. The owner said he was not interested and would offer me zero $ as a trade in because he «had it in the display for a year and a half and it didn’t move». If he offered me half of what I paid him for the piece of junk that would have been fine. Nope. Sorry dude, caveat emptor. Well I’m also sorry to inform you I will never set foot in your establishment again. Be an idiot and sacrifice a few dollars for what would have been thousands if not tens of thousands in the future.

I have bought many guns from Kastle Keep and they are the first place I tell people to go. Friendly bunch of guys with a very good selection of firearms. If you’ve ever gone into a gun store and felt belittled or ignored, that won’t happen here. If busy, which happens, it may take time to get to you but they will do their best to help you out.
A great place for virgin gunners as they won’t talk down to you and will take the time to try to guide you to some good options. They have new, used, pistols, rifles, shotguns, ammo and accessories.

Thank you very much for my personalized Glock 45. I love it with all my heart and will remember where I received it from? You did a great job in explaining to me about the difference in a 9 mm, 38 and a 45. I thank you for the education! I will recommend Each one of my family and friends to you. Bang bang!