Prosource of Pinellas County

ProSource was recommended from our contractor for tile for our kitchen remodel. We were remodeling a Florida condo while we live in Atlanta so we had to pick out everything on line. The cabinets and countertops came from different companies and we had no problems. ProSource, however, created several problems for us. We ordered the tile on Sept. 18^th and were told it was one week lead time. Our remodel was starting 10 days later on Sept. 28 and the tile was not needed until near the end of the 2 week project. However, the tile finally arrived on Oct.13 (4 weeks later!) and it caused a significant delay in our project. A minor problem was also created because when the tile was finally delivered, we had not purchased grout so there was another (small) delay. Of course, we should have known that any tile requires grout, but we were just the consumer being led by the experts and I think that ProSource should have mentioned that we should order grout. The other major problem was that too much tile was ordered– almost double what was actually used. ProSource refused to take any back. All we picked out was the actual tile, not the quantity and I do not know if the amount ordered was provided by ProSource or by our contractor. If it was our contractor, we probably could have gotten them to reimburse us for the overage. When I called ProSource and tried to determine why so much extra was ordered, the representative (Keith) was very rude and said «I do not know who provided the quantity– for all I know it was you!». I do not recommend dealing with this company.