Copperstone Apartments

We had a $ 340 electric bill due to a faulty water heater. The corporate office informed us that they would only pay a portion of the bill. They would not even split it with us ⁵⁰⁄₅₀. Even though our average electric bill is around $ 100. I called a month prior and complained that the water was not getting hot enough. They simply stated «everything is fine». If they would have investigated the problem properly the issue would never happened. I Was really upset. I complained to the corporate office and they just said «it’s not our obligation.» I asked for an explanation and they simply didn’t respond. I felt like I didn’t even matter. I always pay my rent on time and am very clean (an excellent tenant) I’m extremely upset about this issue and considering not signing another lease because of the terrible corporate office. It’s a shame because I really like the apartment, the staff and all the amenities. It’s gonna be a tough decision.

So far Copperstone apartments has treated us good. I have to say we have had many issues like bugs, water leaks, minor breaks within the apartment; however, the office was very supportive. Each time we have ever had any issues or complaints the ladies were willing to help.
The only issue I have with these apartments and the only reason I gave them four stars is the parking issue. If you decide to rent here be very prepared to park far from your apartment and expect it to be very cluttered parking. This is the only issue that Copperstone apartments seem to have. I have been here for four months now and we will definitely renew our lease when it comes time to.
I would like to add to my review. All above is true this happened however let me tell you how my month has been. I have been very patient with this apartment complex. Four weeks ago my fiancés truck was vandalized… We made a police report and the office said they would get more security. Please keep In mind this is a gated community. That means the person had to be a resident or a friend of a resident. Three weeks ago a car almost hit me as I was walking to my apartment because there is no parking. The office still did not do anything about it. Yesterday my fiancés truck was yet again vandalized and a friend of ours had his truck broken into. Still the office is not doing anything to help. Funny thing is the office told us that they can’t have ground security unless it is approved and can be figured out with their budget. I feel lied to, uncomfortable, unsafe, and they are not trying to help us. We had to take matters into our own hands and have the police patrol the apartments because they can’t seem to get it together. Please know that these apartments do not require background checks and that is extremely scary to think. If you have children I would recommend staying away from this complex. Unless they can do something about security, this is not a safe environment for families.

I loved living here! Sad I had to leave the apartment complex because I moved outa state. You get what you pay for here! Awesome amenities and my daughter loved the pools and splash park. Such a quiet safe community and the staff was always nice, polite, and super helpful. Everything always got taken care of quickly. The roaches did suck but that’s most places surrounded by rocks but they would spray every month for free which helped. Hoping I can end this place on a positive note even after my deposit situation gets figured out and hoping they finish strong on always giving the best service.