Las Cruces KOA

Great views on the NE side, smaller back in sites. The longer sites are in the middle. They rake the sites a lot so, there is loose sand that gets carried into the rig. It has a nice dog run. The daily price was $ 50, about $ 10 too high. It is nice and quiet.

Good RV Park. The sites are level and you can tell that the owners like to take care of the place. We had the Super Site which came with an oversized site, a BBQ, a private gazebo and a good side view of Las Cruses. The management wasn’t particularly friendly. In fact they weren’t friendly at all to us but it wasn’t too much of a detraction from enjoying our time at the park and in Las Cruces.

We stayed at the KOA in Las Cruces on our way from Texas to California. The stay was delightful. We awoke rested and excited for our day! The cabin was cozy, clean, and comfortable.
We arrived late; however, our documents and keys were taken care of and provided for by management. They made sure there were no difficulties.
The cabin had plenty of sleeping space and electronic outlets. The view from the cabin is astounding.

Made our reservation online, very easy. Upon arrival, greeted by very friendly staff. Sites are close but are very level. Sites and roads are gravel.

Folks should give reviews on a place when they actually stayed there. We where on our road-​trip from California to Texas when we called to make a last minute reservation one hour away. The lady who took our reservation was awesome, she explained that since we are coming in late that the office may be closed and we will have our welcome packet outside. We made it in time and she took the time to explain every bit of detail of the site to us and to the 3 campers who checked in in front of us. The spaces are supper cleaned and groomed (the gravel was combed), and there is a level concrete landing pad for your camper. the kids had fun in the pool and playground, until the storm arrived.
When on a road trip across many states (we did CA, NV, AZ, TX, NM, CO, OK) it is best to make reservations the day you or the day before you plan to arrive at the location if it is a stopover. it is best to reserve a head of time if you are going to stay for many days.
Even though the computer is easier, I like to talk to the folks at the camp sites on the phone this way you get that personal touch, and you are not just a
.
Thank you for the great night sleep, we will be back.

Very condescending, know-​it-​all staff! Don’t stay here unless you want to be talked down to like a child.

I’d give this place zero stars if I could. When planning a road trip for my family, we made a reservation at this location. However, due to logistics we are being forced to take an alternate route. When we called to cancel 38 days ahead of time, we were told that there is a $ 10 cancellation fee due to the credit card fees they incur. Understandably, a cancellation fee makes sense even a week ahead of time but over a month seems quite ridiculous.
After speaking with an employee and a franchisee, we quickly realized that they could care less about retaining customers for their brand. If their accommodations are anything like their customer service, one can only imagine what a nightmare this place would be to deal with upon arrival.