Robert Mullan, DPM

10-​26-​2015
I was one of your patients and sadly will be changing doctors.
Several times I have attempted to call or come in and each time I have had problems and issues with the office staff. They are rude, unprofessional and do not seem to care about the well being of your patients.
On one occasion with my wound vac attached my walker fell over in your parking lot knocking me down and causing physical and visible pain to two separate people. When we finally got myself and the walker back up your office staff didn’t care or offer wound care in any way. Several other patients offered to help and this was after your front desk was alerted about the accident.
I had one lady I was speaking with try to set an appointment and she refused to let me speak with you unless I told her in detail what I wanted to talk about which is a clear hippa violation and unfortunately not the only one your office is violating.
I attempted to come in for an appointment on October 26, 2015 and was pushed off on another doctor without my knowledge or approval. A doctor in this office did my toe removal and knew of my extreme foot anxiety problems yet for whatever reason these issues and problems continue to happen.
I have gotten to a point where calling the office gives me such bad anxiety that I end up sick or having anxiety attacks due to the bad client care. I attempted to have my home health nurse call your office and she too was treated with the same disrespect and uncaring attention I was.
No one deserves bad treatment.
I don’t deserve the bad treatment of problems with the front desk staff. I also do not need the extra anxiety and stress they put on me as a terrified patient.
I do want to say that there are wonderful doctors and I would have stayed in their care has it not been for the office staff.