The website for this locksmith says that the tech will inform the customer of any cost of repairs before doing the work. This is absolutely not true. We were quoted $ 130 over the phone and when the tech showed up 45 min late he did the work in about an hour and charged us $ 380 with no explanation. The customer service experience to resolve the issue has been just is bad if not worse. After a week and multiple promised call backs which were never provided I am still stuck with the inflated bill.