Access Auto Insurance

If I could give them 0 stars that’s what they deserve. Had insurance with them now for two months, set up to automatic payments. Get a call Saturday that they needed proof that I had insurance before them, had my last agent send it over four times, called to check to see if they got it and left a email. Nothing back. So Tuesday I got side swiped and I called to file a claim they tell me they cancelled my insurance on Saturday because they never received the faxes, read back the fax number I was given by email by a woman named LaKisha, WRONG FAX NUMBER! Finally get the right one sent it over three more times call to see if they got it, no one has returned my car. So now I have a damaged vehicle, no rental car and I can’t seem to get one person to call me back regarding their mistake. Lesson learned never go with this company my friend works at State Farm I will be more than happy to recommend all «ACCESS INSURANCE’S» customers to her…

Worst car insurance company ever the place is now called Estrella insurance but when I first went there it was American Access. Terrible company no one knows what they’re doing and they lie! I have been waiting months for a refund check after finally canceling with this company that has caused me headache after headache. I was paying for towing and I was refused towing when I pay every month! I finally switched to statefarm, 100x better but I just want my refund check after 3 months I still haven’t received it and I called again to be told it was never mailed out in the first place I had called at least 10 times before checking on it and was told it was mailed. But that was a lie! What a joke company!