Advanced Neck & Back Care

I have been going here over the past 10+ years and have always been treated well. I have had some pretty bad issues and the doc has always been able to treat me successfully, sometimes in one visit and others were so bad it took a few treatments to get them worked out. They have always handled getting prior authorization from my insurance company for my treatment. I usually show up here and pay for my visit because I need treatment NOW and cannot wait for insurance to answer, but they always came through for me. Thank you for always taking care of me and making me feel better!

A friend recommended him to me. I had ongoing issues with my neck so much that I couldn’t turn it. Dr. Ragusa adjusted my back and neck and gave me suggestions to avoid this reoccurring pain. I went back two more times for a follow up. I’ve never had that pain again. Later, I’ve gone a couple of other times after pulling my back and have had good results. If I don’t have any luck with my heating pad, I call Dr. Ragusa.

I went into this office. dropped off my insurance card and. my ID​.so they can check my coverage. I went in the next day… they said Im covered. Im good to go.
Well, I received a bill from them. Evidently… they checked my insurance. knew I was out of network.but.didn’t inform me. I asked them my first day. I need to see if I am covered to come in here. as I walk by this office all the time. THEY LIED to me! Now. she tells me… they knew!!! But didn’t inform me. as its My responsibility! I agree, it is. but I was in so much pain. and they did call for me!!! CROOOKS!!!
The girls attitude wouldn’t even let me talk to the Dr.. She says he has NOTHING to do with the billning! Im guessing. they are. married or something. I don’t know. and I don’t care.
THIS IS WRONG. She has an attitude. and doesn’t care about customer service. TERRIBLE practice. She was talking over me… didn’t care what I was saying.nothing. I had to hang up. The nerve of her!!! Cant trust anyone!!! She is TERRIBLE with customer service. Now she says. well, its highlighted! Where? I never got a thing that was highlighted. nothing!!! IF, I would have known. I would NOT have returned!