ANLV Cab Company

Cab #4886 had to have been on drugs or something. Complained that my friends and I weren’t talking to him, he belittled himself and started hitting himself in his head. He cursed at us and started making harassing comments. When we finally reached our destination, we got out and he complained on the tip amount and called is f***ing b*tches and c***ts. I called your company and you sent me to a voicemail. I sure hope a human actually calls me back.

What a disaster today
Contacted them to do a run for someone since I couldnt get them.
At 1115 was told 15 – 20 mins.
At 1145 was told JUST dispatched to cab 4### was dispatched
At 1203 i was told the cab went out of service they will resend the pick up
At 1215 they said no one answered the phone so they cxld the order.
The whole time the person was standing with security because they were supposed to exit the area. Security told me no one called.
At 1215 they said 10 – 15 mins
At 1240 the security person drove them home.
This type of service is horrible and unacceptable, how does a cab go out of service and they just dont pick up???
If they tell you 20 – 15 mins plan on being late because I guess to them 15 minutes = one hour, Vegas time

The most disgusting behavior I’ve ever experienced!!! I walk up to cab #4929 at a cab stand at circus circus and the cab driver says «can I help you?» Um yes I want a cab ride please. He looks up at me up and down and says do you have money? As if I was bum of some sort. Mind you I am a mixed girl and of course he is an Italian old man racist douche bag! It sucks for the cab company to have someone this horrible work for them. This was crazy to me. I told him I had plenty of money and he proceeds to tell me no thanks. Couldn’t believe this! I work on the strip at the stratosphere and have never had such terrible customer service. Totally disgusted. He then starts telling all the cab drivers behind him she doesn’t have money because I threatened to call and leave a bad review he got scared. Wow good luck old man with keeping a job somewhere. The cab company that took me home I left a 20 dollar tip for being normal and nice. I’ll never use this company again

Cab# 4957
If you have been scammed, please read this!
Steps of getting your money back are below!
What happened:
The cab driver was a scammer! I feel one day he will be convicted for a serious crime. He took us from the Las Vegas airport and took the longest way possible to drop us off at Cosmopolitan hotel, which costed $ 35(this normally only cost 20).This was in 1 am, there were no traffic what so ever.
What did I do?
I called the Taxi Authority. Their number is 702−668−4005. A lady took the cab number and the amount I paid and the time of the incident, and promised me that this will be taken care off by an officer.
What am I going to do next?
Beware of this company and all of their cabs! Use Lyft! 5 mins to arrive and ¹⁄₃ of the price and 10 0000x better service! Use my promo code to make your fist ride FREE! (Lyft free ride code john638)

If I could give them zero I would… liers…left me waiting for an hour… first time I called they said he was almost there… called back 25 min later… Maggie claimed they called me and I didn’t answer. I told him I had been standing outside… said sending him back… call another 25 min… Maggie said he was 10 min away… as soon as we disconnect call… some guy calls me saying he just got the message for my pick up… just got it… horrible customer service… if this is how they treat locals… where is Über…

I can’t even express how angry I am with this cab service. I called 2 ½ hours before my flight but because I was being picked up in a location too close to the airport (or so it seemed), they couldn’t be bothered to pick me up. I missed my flight even after multiple phone calls where they assured me they were almost there — had to pay for a new flight and another hotel room. If I could rate this company with no stars, I would. Good luck getting anywhere not on the Strip.

What’s with the added on $ 3.00 fee plus a gratuity starting at 20%? You will be in serious trouble if Über comes to Vegas. The driver was nice but seriously $ 27 to go to the outlet mall — wow!

I would give zero stars if I could, but I had to give at least one to write a review. We called for a can off the strip for 5 people. A request for a van was put in but it never showed. I then called back and they suggested getting two cars so we agreed. Well over an hour later the first car arrived. I called back and asked about the second car. Well after the first group was dropped off the driver decided to come back to make sure we got picked up. Thankfully for her being nice we finally got picked up 90 minutes later. The dispatcher was not at all sympathetic or apologetic to us waiting. And to add it was actually a cold day in Vegas to add to the problem!

Worst cab experience in my entire life. (Cab #4855)
Blared gospel music during the entire ride and even my Catholic friend was offended. Very unprofessional and that was only the beginning of this nightmare.
Three of us took this cab from Planet Hollywood Hotel on the strip to the airport in Vegas.
The bellhop put our luggage into the cab NOT the cab driver. One of the back seats was folded down, so I went to get in the front only to find it was full of binders and paperwork. I honestly didn’t know what to do, so I started moving things so I could have a seat as others were in line to take the next cab. The driver snapped at me that the other seat in the back could be popped up (obviously my lack of his vans inner-​workings was offensive to him) He huffed and reached back and fixed the seat as I proceeded to walk around the van to the back seat.
We told him we were going to airport and we were at different terminals and airlines. His response was a huff of acknowledgment. When we arrived at the first terminal he asked what airlines and we apparently did not answer fast enough as he started getting louder and louder. The lady in the back was the one going to this terminal and she was reading on her phone — plus again BLARING GOSPEL MUSIC. He proceeded to become more rude and so I stated we would all just get out together at this terminal. He started arguing and yelling that we wouldn’t be able to get to the other Terminal and I explained that we would just take the inter-​terminal shuttle. He said there was no such thing and that we didn’t know what we were talking about. He refused to open the trunk for us and then proceeded to make us wait while he counted the payment ($ 15.00) Once he opened it he would not help us get our luggage out and even though two of us wanted to force him to do his job, I just wanted to get away from him. I unloaded the luggage for all of us and told him he had great Christian Values… being a jerk to three well behaved and professional women is completely uncalled for and undeserved. I cannot imagine how he treats young naïve girls in Vegas for a good time. BEWARE OF THIS COMPANY.
Also — of course there is an inter-​terminal shuttle. It is free — as does every single other airport in the WORLD. We rode the one at this airport and a very nice young gentleman even helped me load my luggage onto it — my faith in humanity was instantly restored thanks to a young stranger.

Even though I pulled up directions for the driver on his phone, he took three wrong exits off the highway and then tried to drop me at a motel instead of my destination two blocks away.

Update (2.17.15): After I filed a complaint with the parent company, a nice lady named Tameka called me to say that they were going to investigate. Result is that I was indeed long hauled and the company will be sending me a check. Glad to see that the company actually followed up and was standup about the situation.

Excellent service, on time and friendly. If you want a reliable taxi service, call them ask for Tony!