Autozone

The worst experience ever!!! I went there to leave my motorcycle battery to charge on saturday around 2 pm they said i could pick it up the next day so sunday i picked it up and they told me they disconnected it last night and had 12 Volt’s so i try to turn on my motorcycle is not working im worried thinking there’s something wrong with my motorcycle i call my mechanic i researched for hours and when i decided to buy a new battery and went back to autozone i told another guy there what happened and he told me they dont charge motorcycle batteries only car batteries because they dont have what they need to charge the battery for a motorcycle!!! So they just let me waste my time they said yes when i dropped if off and yes everything its fine when i picked it up!!! What in the world is these people thinking!!! They could’ve just be honest with me and save me soooo much time and energy. Thats is just so wrong. Im filling a serious complain about this location and these people who lied to me because this is unacceptable. Besides everything else they are so rude like they’re making you a god damn favor.

Horrible experiences with the staff keeps me from rating this store any better. They carry what you would expect any auto store to have. The staff, however, needs a reality check. Anyone with basic vehicle knowledge can be hired at Auto Zone. Two of their employees, a clerk and a manager, seems to think that they know better than an actual trained mechanic who owns his own shop with an awesome reputation. My mechanic even called to explain to the manager that they sold a faulty merchandise but the manager blatantly refused to speak with him. She went on to explain to my boyfriend and I how their $ 100 dollar system is very accurate and that our mechanic is wrong. She even tried to have us seek a second opinion. In the end, she ended up honoring their warranty with an extremely arrogant attitude. As anyone can guess, our mechanic was correct and the problem was fixed. The staff here seems to have forgotten how to be courteous to customers.

Hmmmm…
I came to Auto Zone for something to protect my tires from the elements. You know, cracks and deterioration due to the excessive heat. You see, I had to get another tire put on my car because of this reason. The guy who ordered my tire said to go to Auto Zone and see what they have there. So I went. And, here is the reason I only give it 2 stars:
— I get to Auto Zone and park. It’s on the N.E. corner of D.I. and Nellis. And, it seems to be a busy driveway as there were cars backed up trying to get to either Taco Bell or make a short cut so they don’t have to sit at the light. But, that doesn’t bother me that much.
— I enter the store and I don’t get a hello or even a nod to acknowledge my presence. But, they were kind of busy so … whatever.
— I look for something to dress up my tires so I don’t have to buy them every other year.
*Side note: I know absolutely nothing about cars and I stress over them to no end. I mean I can change a tire, check the fluids and add to them if need be. So, when something goes wrong or I am confused about what I should do, I can turn into a real mess.
— I get what I think is what I need. but I asked the sales clerk if this is the product that will protect my tires from the elements. And, he said, «What does the bottle say?» And, with a condescending attitude he said, «Well, there’s your answer». I was just looking for confirmation but I got attitude instead. I don’t know, it bothers me that he got the best of me. I laughed it up even though I was a fuming inside.