AW Collision

Aw collision. The service is horrible and they will repair your car but they will break another ones. They just have contracts with Lexus, Mercedes, Cadillac, and Volvo because most of those dealerships in vegas don’t have their own body shops. I don’t know how Aw collision made contracts with those dealerships. Anyway, aw collision is worse than amateur shops. They are also very irresponsible for what they did. They just say that they didn’t do it. The only thing they are interested in is MONEY! They will try to take your money as much as they can ! Compare their price with other places’ones. They will find excuses for that, but most things are not true ! One more thing ! They pretend to be kind and professional, but they are NOT ! Once you give them a chance to take care of your car, your car will be an experimental rat for those amateurs !

Being new to Las Vegas, I called the car dealer and asked them where to have my car repaired. It was damaged during transport. They told me this is where they send everyone. AW was really nice when I went there and explained what happened. They told me to file a claim with my insurance company and they would take care of it under the comprehensive portion of the policy. I did and the insurance company took over. That’s when the problems started. AW gave me an estimate, the insurance company came in $ 2000 less. Back and forth between the two the finally came to an agreement, the original estimate I was given. This process took a month. AW didn’t even touch the car for 2 weeks, because they couldn’t get an answer from the insurance company. Not true. The insurance company called them, and so did I, during those 2 weeks. All this time the clock is ticking on the rental car I had. The car finally got repaired, and looked fine. Will I ever use them again, no. After going to the car dealer and complaining about AW, I was told by a service person they have to send people there if someone calls. If I would’ve gone into the dealer they would have sent me somewhere else, not to AW. Avoid AW at all costs.

Awesome repair work. The Staff at AW were very professional and handled my vehicle repairs in a timely manner. When I picked up my vehicle the repair work and paint was factory perfect. I would highly recommend AW to my friends and for my future needs.

Terrible experience EXCESSIVE amount of time to fix finder. Lack of communication with me on progress Broke seatbelt, lost car emblem, and had to repair lights ($ 800.) when I finally got my car after almost 8 weeks

Don’t take your car here. The dealership recommended AW but I would never recommend to anyone. They took longer then they said to fix my door and when I finally got the car back it wouldn’t open from the inside! I took it back to be fixed then a rattle and air leak started in the door. I again took it back and it still didn’t get fixed. The dealership took a look at the door and agreed it was not done correctly. I took it back a third time b/​c they said they had fired those working their previously and the current team would do it right. Again they didn’t fix the problem. The only reason I give them one star is b/​c of the friendly and professional lady at the front desk. They must have some kind of deal with the dealerships to keep getting their business.

Really bad service didnt fix my car on time dont go here so bad so upset about it you would know what I am talking about if you went their liars and ass holes!

Despite having beeping parking sensors, a rear view camera I still managed to reverse my car into a huge wall in a recent snow storm in Utah. Cadillac of las Vegas recommended AW Collision so here goes.
It is at the bottom of the W. Desert Inn so super convenient for most. Parking is good and as you walk into a very clean but basic waiting area, two leather sofas, a flat screen tv but little else. Bathrooms were clean but had no towels and there was no reading material other than an older brochure for Land Rover.
They quickly provide an estimate which was reasonable, and what I really liked was their willingness to order, prepare the replacement bumper prior to my appointment for repair. This meant rather than lose my car for three days, I simply showed up and waited an hour while they took off the crumpled bumper and replaced it while I waited about 90 minutes. Good.
Work was good but on inspection I found the alignment of my bumper was out a little, they quickly took it back in the shop and it was readjusted.
Good body shop I will use again but hopefully I won’t have to…