Babies R US

The employees lack knowledge of the most basic items and want to point out to a pregnant woman the 4 different corners of the store that said item could possibly be in, how about asking, calling, looking it up and walking the customer to the item? I won’t be back and will use any gift cards I’ve received online and whatever I need in a pinch I’ll order on Amazon!

This location seems to always be low in stock of most things. Also seems as though the employees don’t want to be there & don’t know anything of where anything is located. I’ve had multiple situations where I’ve asked an employee about stocks on things from diapers to bassinets & all employees were clueless if they had any more items in stock for me in the back room. They have like 5 or 6 cash registers & for some reason, only have ONE opened every time I go in, which is often since its the closest BRU’ to me. There could be a line of people & multiple employees just roaming around & seem to be doing NOTHING when they could be running the register. Not to mention the fact that the roaming workers never ask if their customers need assistance.
Workers never look happy in this place. You would think that they would have very happy & enthusiastic workers since their main customers consist of mainly familys.

The store appears to be unorganized, ½ the shelves seemed empty, and the employees seem to be pretty disappointed to even be there. I was in there for over an hour, had to walk around the store a few times to find everything I needed, and not once did anybody ask if I needed assistance. After purchasing over $ 200 worth of merchandise, I drove the 20 minutes home to find the 2 bottles of formula I had just gotten off a newly stocked shelf were 3 months expired. When at the store I didn’t even think to look at the dates since I was watching the guy put them up. I just assumed they wouldn’t be putting them out if they were old. Guess I shouldn’t assume the depressed looking employees would pay attention to the small details.

Good babies r us location. Has one of the larger clothing sections Compared to other locations in town. Always seems to have items in stock when other locations don’t
Staff is ok. Usually friendly but could also be more accommodating or helpful.

My wife and i had a good time here found everything easily the employee we spoke with were courteous and kind the floor manager was helpful and knew where everything everything was when you asked for it we had a good experience with this store unlike the other one

This Babies R Us is so unorganized. I do t like the way the store is set up and everything is a mess. We came in for a bassinet because my Babies R Us didn’t have it in stock. Everything in the store was a mess and they seemed to be short staffed. Everything was just in disarray. I wouldn’t come back to this store unless we had to.

I’ve never had very good experiences with Babies r Us in general but this location is by far the worst. It’s dirty, disorganized and has a staff composed of the most incompetent people I’ve ever encountered. Everyone is rude and seems to have little to no knowledge on any of the products they carry. They always have one line open and it doesn’t matter if there’s 1 person in line or 10, you’re going to be stuck waiting forever because the cashiers are slow and seem to be unaware of what they’re doing. I avoid going here at all costs.

Since the birth of my baby in March, my husband and I have been an avid BRU shoppers, but that may change. Purchased a crib on or about ⁶⁄₂₉ was told that it I would be contacted a few days later regarding pick up and that never happened. Went into the store days later and was told that per their notes, I was contacted. Like I said. that never happened. At that point, we decided to pay to have the bed delivered and were told that we would be contacted within 48 hours to set up delivery and guess what??? Never happened. My husband called the store days later and was told that according to their system, we picked up the bed. The manager/​supervisor went into the warehouse and of course, the bed was still there. We were told that we would be contacted in 48 hours. 48 hours came and went and guess what? NO CALL. Called the delivery company and was told that BRU failed to release the bed which is why it had not been delivered. My husband went back to the store and they acknowledged there mistake and stated, AGAIN, that we would be called. Finally spoke with the delivery company on ⁷⁄₁₁ and was told that I would be contacted that evening by a scheduler and it never happened. This is by far the worst experience that I have ever had with a retail company. Clearly I purchased the bed because my child needs it and unfortunately she still doesn’t have it.

Torn between three and four stars.
The gift registry made it easy to find out what Kristy wants, but the print out is very hard to read.
We had a couple questions, people working there were far and few between, and stumped by our wanting to know where things were.
They were nice though, and the store was clean. They did an incredible job of tolerating to uncontrolled terrors who were destroying the store.
I changing it from three to four, now that I remember their patience. The store was very well stocked as well.

–As 1^st time parents we were very anxious we didn’t have the necessary items we needed if baby were to come early. After our 1^st shower we came to buy a car seat/​stroller, bedding & other items. I had received a 15% off coupon email for 1 full price item, I presented to the cashier & was informed the coupon was expired by 1 day. I’m in retail I know how coupons work, it was the associate’s attitude that upset me. She rolled her eyes at us and said «you can’t use the coupon it’s expired, you should look at the date.» Again I know coupons expire, but spending $ 400 on a car seat/​stroller, the savings would have been nice. I forgot to mention we spent about $ 750.
–After 2^nd shower, we had items that we didn’t care for. Brought them in to a rude & disrespectful associate at customer service. Our plan was to return, then purchase the items we needed. Associate asked us for our gift receipts which we had only 2, so the rest would need to be returned off our registry. Didn’t believe this would be an issue since our understanding is this is 1 of the benefits of your registry. I guess I was wrong since the associate didn’t understand why we didn’t have receipts nor why we thought we could return without 1. I have a hard time believing I am the first customer whom returned items after a baby shower without a receipt! The associate was short in her responses & continued to roll her eyes & huff at us. She finally figures it out, returns everything & provides us a merchandise credit after 20 minutes.
–We received a boppy that wasn’t the color we wanted but our location was out of the color. We drove across town to location to see if they had it. We entered the building to a warm smile & friendly greeting. A surprise compared to our previous experience at the Stephanie location. We took the boppy to the register with our gift receipt inside. I head to the boppy aisle to see if they have the one we want & they are also out of stock, we ask to leave the boppy at the cash wrap while we do some shopping. We needed a swing & bouncer both of which were out of stock. The same warm & friendly associate assisted us in placing an online order. She was amazing & by far the best associate we have experienced at either location.
–2 days later through our lists verifying we have everything we need, realize the boppy is missing. It dawned on me we left it at the Rainbow location. I immediately call the store & ask to speak to the manager. I explained the situation & gave her every detail. She placed me on hold, came back to the phone a few moments later saying «we don’t have anything, sorry.» This is unacceptable to me, so I told her I was not going to lose my boppy. There had to be something she could do. She said she would review the tapes & get back to me the next day. I knew the boppy was there, my gut told me it must be on the shelf. So I drove across town to the Rainbow location. Enter the building, no warm greeting, head to the boppy aisle where there are 4 of the color. I look through the boppys’, what do you know, my boppy sitting on the shelf with the gift receipt inside! An associate pointed out the manager, so I head to the register & ask manager if she is the one I just spoke to regarding a boppy. She says «I don’t know what you are talking about.» At this point I’m ready to explode, I do everything I can to remain calm. I said this is my boppy, I just found on your shelf with gift receipt inside. Wouldn’t you think the first place you would check would be the shelf? She asked what I wanted to do. I said I just want to take it home. She put her head down & said you can go. This was 8 days ago, I still have yet to hear back from the manager who was «going to review the tapes.» This leads me to believe that I either spoke to the manager & she was embarrassed to admit she made a mistake or the manager didn’t care to review the tapes. Either way atrocious.
–My final experience was back at the Stephanie location. I had 3 items to return that I had purchased off our registry but forgot my receipt. Once again I didn’t think this would be a problem since I just wanted to get store credit in exchange for a few more item’s we needed in addition to my return. The associate said she needed my ID to do a no receipt return. I asked why she wasn’t looking up my registry to make the return. She said this was «easier,» which I replied ok thinking this was odd. When she gave me the amount it less than half of what I paid, so I questioned the total. She rolled her eyes at me & said «what do you want me to do.» I said pull up my registry, refund me the amount I paid. Another associate overheard the conversation & came over to help, even mentioned exactly what I just said. She was then able to properly process the transaction for me.
–A company that caters to new parents 1 would think a certain level of friendliness & compassion would be a requirement. How could a company specializing in all things baby can be so unfriendly & unhelpful.

I never wanted to go here because I read online often that it was so expensive, but when I walked in I was super surprised. Cant say I didn’t feel that twinkle of toys r us vibe which totally spoke to my inner child. The prices were similar to Target. And at the time they had great sales on clothes. The size range I must say was a bit limited. I wasn’t going for a specialty item, but the aisles with big and easy to navigate. You can easily get from one side to the other quickly. The furniture was comparably priced to Target as well at the clothes. One pack of onsies for about 9.99, Cribs starting at 200.00. Maybe youre going to pay one or two dollars more than Wal-​Mart, but the lighting is better its smaller and as far as diapers its a superior deal. 9.99 in 2 cute prints for a little over 50 size 4 diapers and at target its. 19.99 with those green polka dots for close to 70. Adorable stuff for boys! Everywhere I look denim button up onsies w little bow ties, the staple white button up black tie, black vest and blazer. I hate to say it about children’s clothes but serious statements pieces. Perfect for holidays, church, pictures etc. The cashier was nice, quick check out. I may be a Babies r us convert.

Every time I go to this store the employees faces look miserable. I never encounter a smiling employee particularly in the afternoon shift. The store is always lonely but clean. Wish they would hire smiling cashiers to make my visits more pleasant.

Horrible customer service make the drive and stick to the rainbow and 215 location. Better customer service, cleaner store and more items.

This place is heaven for expecting moms, but hell on their wallets! I was just getting ideas during this trip, but could see my bank account dwindling in my future. They have a great selection of everything you could need as an expectant mom. I wasn’t aware they when sell maternity clothes too now!

Under normal circumstances, I would not be caught dead in here. As I roamed the aisles with the GF thoughts of birth control weighed heavy on my mind. As fate would have it was at BR’US to get some gifts for a co-​ed baby shower, where I won a $ 25 gift card… Thank God & YES (for winning)! We had no idea where anything on the registry was but after seeking out a friendly employee was able to guide us around. Friendly service, when made available and all things small childish when you need it.

VIB, Very Important Baby
My brother and his girlfriend recently had their baby shower. They signed up for the baby shower registry and customer service talked them into the VIB card. It was explained that anyone could come in and add money to the VIB card and that they would be able to use it to purchase any item in the store. The liked the idea of only having one (1) gift card that anyone could add money, making it easier when they went shopping.
However, when they went in to use the card they were informed that they could only use it for diapers, wipes or formula. This is pretty ridiculous considering the diapers, wipes and formula are much more expensive at Babies R Us and normally they would purchase those things at other places. I’m specifically upset because I put money on the card, specifically so that they could buy a certain item from the store that I knew they wanted. However, now they are forced to use that money towards overpriced diapers or wipes. Any money that is put on a gift card VIB or otherwise should be allowed to spend the same as cash. I feel it’s outrageous to force them to purchase certain items. Going forward I will be shopping elsewhere for any and all baby items.
I’ve added an extra star, because after much complaining they decided to move the money over to a regular gift card that they are able to use to purchase any store item. Much better!

Premium prices here!
There was an additional 40% off all baby clothing section towards the front of the store, but no Motherhood Maternity section (unlike the other location). We looked here to get some ideas for our nursery room and registry. An ocean-​themed bedding set was $ 159.99. We were going to compare prices on
. My FIL spotted a Jeep baby stroller that he liked right away, as well as furniture pieces, if the baby was a girl or a boy– we didn’t know at this point of our visit.
There were a few other customers. The store is very clean and organized well. The aisles are pretty wide (convenient for 2^nd or 3^rd time parents). The bathrooms were on the left side back of the store (us pregnant women we need to know these things, right?).

This is the place to get all the baby needs! It’s big, everything is there such as clothes, bathing supplies, eating supplies, toys, etc. The only thing that I don’t like about the place is that they over charge on a lot on their items when you can find it cheaper somewhere else. They also send you coupons that saves you 20% off on 1 item at a regular price… the bad thing is, it excludes toys, diapers, foods, and 20 other different categories.

Store is clean and bright as hell. But they’re slow on restocking items. I went there 3 – 4 days in a row in the middle of the week because I had the $ 5 off coupons. So mostly got things for free. There is a lot of items and ok sales in the store. But their clearance items was fantastic and is the highest throughout Vegas.

I loved the store. Its a nice airy store with all the baby
needs anyone could want plus some.
The registry was relatively easy to access and was great
because I had a print out with exactly the mommy to be
needed.
The only problem I can see with the store is that because it
is so large they could use some signage to help wrangle
patients a little better. I felt like I was walking up and down
aisles like a lost child. lol
Although i’m sure this tactic is great for business as i’m sure they
have some great impulse buys from wandering.