Banfield Pet Hospital

I won’t be taking my dog back to this location. On Christmas Eve, I took our new 2-​year old pit bull in for her Bordatella vaccination. I was surprised that we got a notice for an update, since she had just gotten one in June, when we adopted her from the Animal Foundation. I thought she wasn’t due for more vaccinations until June 2016. She’s not around a lot of dogs — we don’t take her to dog parks or «puppy play dates» or any of that type thing, so she’s not in a high-​risk environment.
But we want to be responsible pet owners, so we scheduled the appointment. I thought $ 70 for one vaccination was outrageous, but we didn’t want to take her back to the pound for a (reasonably priced) shot yet. It’s only been 6 months since we got her, and my son was worried that going back might upset his baby.
She’d had her «well baby» check (using the discount coupon from the pound) at this hospital back in June, when we got her, and the doctor on duty told us she had a terrible ulcer on her foot and that we needed special medicine for it. We got no real instructions on how to use the medication, but figured we could read the directions and get it done. We could have, if we could have found the «terrible ulcer» on her foot. Turns out it was just a little blister that healed all by itself. Considering that we had just gotten her from the pound a week earlier, a blister wasn’t surprising.
When we went in for the vaccination, the nurse checked her ears, shoved long q-​tips into them, and declared the dog had a terrible ear infection. We were told they needed to take her into the back, where we couldn’t see what was happening, and check her ears. They brought her back, and told us they needed to clean out her ears so the vet could check them thoroughly. I had to ask the price of each procedure — it wasn’t offered freely. This time, the nurse had to muzzle our poor dog and literally DRAGGED her across the tile into the back because the dog was too scared to go back on her own. At some point during her two «back room visits», they supposedly gave her the Bordatella vaccine. I can’t verify that, of course, since we didn’t actually see it done. For all I know, she never got it.
When we finally saw the vet, she babbled on and on about these terrible infections (yeast infections, according to her) in BOTH ears, and how the «ulcer» on the dog’s foot was probably related. If these infections continue to occur, we’ll need (expensive) food allergy tests and (expensive) prescription medication.
At this point, I was starting to get suspicious. Neither my son nor I had seen ANY indication that the dog had ear infections prior to bringing her in for her vaccination. We were handed a bag with a bottle of ear drops and sent on our way. No instructions for how to administer the medicine, except what was written down. Our $ 70 vaccination became a $ 220+ ordeal for the dog.
After her experience with the hospital, the dog (who has never shown any aggressive behavior before or since that day) refused to allow us to bring the ear drops anywhere near her. She would bark and growl at the bottle. Not at me, not at my son — at the BOTTLE. We could play with her, pull her ears, look in them… but once she saw the bottle, she would tense up. We couldn’t give her the ear drops at all. And frankly, she doesn’t seem to need them. She is STILL not showing even one single sign of an ear infection in either ear! Nothing. No pawing at the ears, no odor or pus-​type stuff — nothing at all. I wish I had the money to take her to a different vet for a second opinion on the «infection», but after that $ 220+ bill, there’s nothing left for a few weeks. By then, the imaginary infections will probably have healed on their own.
Bottom line, though, is that this is twice I’ve taken my dog in for something simple and been hit with extra fees for medication and/​or procedures that she either didn’t need, or maybe didn’t need. I won’t go back for a third visit.

Long wait times after being called to pick up dog. Comprehensive exam was done and got called to pick up. Waited 20 minutes after arriving to bring out my dog. Not a happy customer!

The staff at this location are INCREDIBLE! We found out about them when we first got our Husky two years ago. We called around different places to get our new baby spayed and they had the most reasonable price with the most value through the wellness plans. She got spayed and got all her shots.
Unfortunately, she was one of the rare cases to get parvo, even with vaccinations. When she got parvo, it hit hard. She came very close to death. The staff at Banfield did everything in their power to get her as much care for it as possible, and because we had all her shots on time, they were able to cover almost all the expenses. It should have been thousands of dollars and we only payed about two hundred.
Any time an animal sees them for any reason, they always call the next day to see how they are doing. When we walk through petsmart, with or without our dogs, they always remember all of our dog’s names and ask how they are doing.
Recently, our baby broke her toe. I called the vet right before closing and despite that, they told us to come anyway. They checked her out and were able to get her ready for x-Rey’s and set up for a splint the very next day.
My dogs are always over excited to see the doctors, assistants, and all the other staff there. I can tell there is a strong trust and bond they share. It helps us, because it’s not a hassle to wrestle them to see the doctor.
I appreciate everyone here so much. I truly trust them to give my babies the best love and care out there. They have proven themselves time and time again.

I will forever follow Dr. Ross, my boys are on Banfield plans and they are super easy to get an appointment at this location.
I had never been to this part of town but it’s only a 10 minute drive from my house. I appreciate she works at a location so close. Dr. Coleing at the Arroyo location is great too but I just really like Dr. Ross.
For about $ 40 – 50 a month, I can’t remember exactly, (it gets auto debit) and your fur baby will get all their shots, checkups, any visits they need, and an annual teeth cleaning!!!
Any heartworm monthly tab boxes, nail trims, medications, etc you pay for but get a discount.
I have been using Banfield since 2009.
5 stars for Dr. Ross.

The ladies were very nice and caring to my two cats, but I will not be going back here. The prices are unbelievable! I called to ask about an ultrasound for my pregnant dog and told the girl on the phone she is at 35 days (too early for an x ray). She said they don’t do ultrasounds and that she would make an appt for an x ray. When I asked the price, she said $ 300 plus a visitation fee. I called the vet down the street from me that’s within walking distance and they said they would need a $ 40 visitation fee and that the x ray would be $ 120 at the max– most likely only $ 60 for one frame. Talk about taking advantage of loving animal owners and charging more than double what it should be. I called one more vet just to reference, and they too said $ 60 for an x ray.
When I took my cat in for her de claw, they tried to throw in an extra $ 200 worth of tests and services that were unnecessary… All they want to do is sell you a bunch of crap… And they do not care about your pet– they only care about your wallet and how big of a hole they can burn in it. By the way, those photos that are uploaded on Unilocal are laughable…

I’ve had Banfield for over 4 years. My dog has obviously aged within that time and needs more services than he did when he was younger. I’ve never had any problems with Banfield until I take my dog for a annual dental exam, covered under the monthly plan I pay, and in result they wanted to charge me $ 760.42 for some teeth extractions, medication and a blood test. I was shocked! The services they do for the monthly payment you pay is completely over priced! It like they do extra services to make it seem as if you’re receiving such a great discount. I’m so disappointed and never would have thought to pay that much for a Yorkie to get some teeth pulled. And when I tried to cancel I couldn’t because I was in a yearly binder contact and have not paid my dues yet. Everyone who works for animals is a saint, but it’s companies like Banfield that take advantage of people who would do anything to keep their pets healthy and live a long life. Shame on them.

They were amazingly helpful and friendly over the phone even before I was a customer. The doctor (Ross) and staff really cared about my dog and it showed. They asked questions and addressed all of mine. It’s rare you find this type of service anymore. They also offer a great monthly health plan for pets. Will be using them regularly.

Although they are courteous and thorough they are SLOW. You can hear people in the back having personal conversations while you sit and WAIT. My quoted half hour appointment took an hour and half. I waited a half hour before I was even seen initially.

Very courteous, but they do try to sell you on their program. They take good care of their clients and their staff is great.