Box Canyon Primary Care

Update on Box Canyon! I am now with a new doctor at a completely different place due to insurance purposes and my new doctor would like my medical records from Box Canyon Primary Care! It is currently December 23, 2015. My current doctor’s office requested my records from Box Canyon in October of 2015. That is a total of 3 months that I’ve been waiting on these records!
The result: My current doctor had threatened to stop treating me unless she has my old records from Box Canyon, in hand! I DO NOT APPRECIATE BOX CANYON PUTTING OFF SOMETHING AS SIMPLE AS FAXING MEDICAL RECORDS!!!
I will be physically retrieving the records myself. I would have done this sooner but I was given this information TODAY.
Box Canyon, you guys are just plain rude! Please take reviews like this into consideration and make the appropriate changes!

I am new to the Las Vegas area. My friend got me in to see Dr. Dunsmoor at Box Canyon Primary Care. Dr. Dunsmoor recently moved his practice from another group to Box Canyon. I am on Disability and need a doctor I can see who can help me with all of my medical needs and diagnoses. I saw Dr. Dunsmoor on July 1^st and really liked him. The problem has been the follow up with the office since my visit. I was told I needed an MRI of my back. Dr. Dunsmoor’s medical assistant said that the referral was sent to Steinberg Diagnostics for them to get pre-​authorization from my insurance company. I had to leave a message with Dr. Dunsmoor’s assistant and the message said they would return the call within 48 hours. I did get a return call but it said that Steinberg would call me to schedule the MRI. Another week went by and I called Dr. Dunsmoor again to check on the MRI. Again, no one could help me and I was forced to leave a message with the promise that someone would return the call within 48 hours. I have found communication with Box Canyon to be very difficult and it seems to be impossible to talk to a live person when you call.
I tried to call Box Canyon today to get another appointment with Dr. Dunsmoor as I am pretty sure I have a UTI. I was told the soonest appointment would be in October. OCTOBER? I could not believe it. I told them what I needed to be seen for and was told I could go to urgent care. Why would I go to urgent care which costs $ 40 more with my insurance when I have a primary care physician? I am extremely disappointed. No one was willing to help me and I was forced to leave another message with the promise that someone would return my call within 48 hours. I was very hopeful that Dr. Dunsmoor would be my new primary care physician, however I am now convinced that he will not be my doctor. A primary care physician should be the physician you can go to when you are sick. If you wake up sick you should be able to call your primary care physician and be able to be seen that day or the next day. That is how it should work. It should NOT take 2 — 3 months to get an appointment with a primary care physician when you are sick. I have NEVER experienced anything like this in my 58 years. Is this a Las Vegas thing? I don’t know, but it sure does not speak very well of the medical care a consumer can get in Las Vegas. It is obvious to me that if you are older, have several health issues and are on disability that Box Canyon Primary Care is not the right medical care provider. I would not recommend Box Canyon Primary Care unless you are young and healthy and only need to see your doctor once a year for a routine physical.

Seems there are several reviews discussing the staff but they don’t appear unless you look under additional reviews. Shame because they are quite accurate.
I’ve been seeing Dr. Chiascone for 17 years. He is GREAT! Too bad I can’t say that about Debbie who evidently isn’t capable of verifying the correct insurance that the doctors accept. And then there is Sharon, the administrator for the facility (as she proudly told me) Cold and indignant without an ounce of compassion.
My sister had to wait TWO MONTHS to get in to see Dr C and then when she got there, was told the insurance wasn’t accepted. She sent, via fax, all her information when she made the appointment. Debbie didn’t do her job and truly check. And then Sharon came out of the back to glare and basically say tough luck.

I went to ER a few days ago I was told to see an opthamologist, looked in my insurance book and found one, but they told me I need a referral from my primary, so I called this morning Debbie told me since I’m a new patient it would be 3 weeks before they could see me. Omgoodnees I came from ER can’t see out of my right eye, Debbie says oh well like I said 3 weeks. I had to ask her what could I do (no suggestions from her) I was told call around see if someone can see you, but we don’t have the time. I told her my insurance and with a nasty tone… oh well we don’t take that anyway, I told her the insurance company has them listed, and of course in her non pleasant voice must be an old book. No care, no concern. .if this what’s represents this office. I DON’T WANT TO GO HERE ANYWAY.
Thanks for your help and concerns in this matter.

I followed Dr. Chiascione from another practice & I couldn’t be happier. This place is so well organized, pleasant staff, virtually no wait time. Wonderful place. Also, Dr Chiascione is amazing! He really listens & addresses any issues i have. I have never been more satisfied with a doctor in Las Vegas.

I have always had a great experience here. The staff is friendly and the service has always been good. Dr. Robert Roth has treated me well. I like that they are organized so I can get in and out in a timely manner.

My Primary Care Physician, Dr. Robert Chiascione moved to this group about a year ago. I like him very much. Upon my first visit it was obvious how rude and abrasive the front desk staff was, a major turn off. Also, when I called to make my first appointment, a very unhappy, unpleasant woman answered and kept me on hold for a very long time, way too long and she was very rude… I did tell Dr. Chiascione at my 1^st visit there. I continued to go there since I do like him and his Nurse Judy. Now I am beginning to wonder.
On my last visit this week, I was treated totally horrible by a billing person and the Administrator. As I sat down to fill out paper work, the billing person Mona called me to the window to tell me that I had a balance of $ 3.54, which a bill was not sent to me. I told her I would send a check. Due to the fact that I suffer from a chronic illness, I met my $ 2,000 out-​of-​pocket with my insurance which means that my insurance pays at 100% and I do not pay anymore Co-​Insurance and Co-​Payments. Mona did not get it, I even brought the print out showing this. Then she rudely came in the exam room as the Nurse Judy was doing my vitals to argue that I owe her a Co-​Payment. I did not, I told her that she was wrong. I was stressed over this the whole time. I was then reminded that the doctor spent more than the alotted time with me… unreal, some patients with an illness do require a bit more and some take a minute so it all evens out. I was very disappointed at being reminded of this several times. I was a Health Care Professional for 23 years before taking ill and never would I in my wildest dreams treat any patient like this.
Upon leaving, the Administrator Sharon came charging out of her office, as if she was waiting for me to leave to verbally attack me about the Co-​Payment again. I know my insurance quite well and tried to explain it to her, should I have to tell an Administrator about how insurance works? I don’t think so. It was so unprofessional and upsetting by what she did, people could hear in the waiting room. I called my contact at my insurance company as soon as I got in my car shaking from such abuse. She called over there to explain to them that I was right. They now know that I was correct! All abuse was done for nothing to me.
My husband was appalled with how I was treated. He called there yesterday and spoke to Sharon. She didn’t want to hear the truth and my husband told her that I am a sick woman, why would you abuse her like that, we pay what we are required to pay. Her dumbest reply was, «Well, she didn’t look sick», how does a sick person look? Maybe if she read my chart then she would have known. He then asked for Mona to pay the $ 3.54 over the phone and she wouldn’t give in either to realize she was wrong. My husband told them an apology was in order for how I was treated. It was ignored and no phone rang here.
My husband felt the doctor should have got involved if he heard it, but I did mention the first incident to him. He has control over how a patient is treated.
I am very disappointed and my husband is totally disgusted. The above negative comments from other Unilocal members is totally correct about the staff. A decision must be made now on my part.

Nice staff, waiting room cramped and stuffy.

I love Dr Garcia, she’s wonderful. But the staff and nurses are unhelpful and often rude. I left 3 messages before I got a call back. This was over the course of 3 weeks, so I gave ample time for their 48 – 72 hour callback policy. After finally calling back, they wouldn’t give me the information I asked for and were somewhat rude. My insurance company needs info from them. In the mean time, I’m paying more than I need to because my insurance company doesn’t have the info they need! I no longer live in Las Vegas, so I don’t go to Box Canyon anymore. I followed Dr. Garcia there from another office because I liked her so much. But the service from the office staff and nurses is pretty disappointing.
Update: Dr. Garcia’s nurse, Judy, hung up on me when I called because there were issues with my insurance and a prescription. When I said I couldn’t make an appointment to see Dr. Garcia because I now live in Los Angeles, I was told that it’s «not that far.» I’m sure their office thinks I was in the wrong, but how is it okay to hang up on someone when they’re trying to get important medical issues resolved?

I come here to Tom Miller PA and my son goes to Hector Colixto MD and let me tell you theyre amazing!
I’ve gone to other pcp and they never care for their patients; but here they take the extra time to actually listen and give feedback. Theyre not drug pushers like other md’s but actually want you to try other things first. If you do need a script they will ask if you may want to try something that could be better for you or you can stick to the same meds you used.
Tom is very nice and he doesnt bs with you! Hector was GREAT with my son, who pretty much hates doctors! But he totally listened to Dr. Calixto and didnt even put up a fight!
The only negative thing is that sometimes the wait is a little long, but half the time I’m late so its probably my fault!