Bruce Scher’s Tires

I’ve used Bruce Shrer’s Goodyear at The Meadows Mall several times for oil changes and minor maintenance when I haven’t had time to do them myself. The work they have done for me has always been done well, their prices are reasonable and the work has been completed when they said it would be. They normally have coupons in the paper and in mailers for oil changes and brake work that are worth taking advantage of. One big advantage this location has over other repair shops is it proximity to the mall. Instead of sitting in a waiting room you can go shopping.

I was visiting LV during labor day weekend in 2010 when I had a flat tire. Since it was labor day weekend most of the tire places were not opened that was close to the place we were staying. This was the closest one and they were open. They inspected the tire and said that it was non-​repairable. The price they quoted me for the new Goodyear tire was high but I had no choice but to get one. Car was ready in 45 minutes. This past weekend I again had a flat tire. I called them and they were really rude. They basically told me that since I don’t have any road hazardous plan they cannot help me. When I purchased tire from them, this plan was not even offered to me.
Today, I went to America Tire in Livermore and they checked the tire and said that Bruce Scher’s tire place gave me a bad tire. America Tire gave me 75% credit on the purchase of a new tire as a courtsey even though I had not purchased it from them. I would not recommend Bruce Scher’s tire to anyone.

Procedurally honest service for the most part. With the exception of one time three years ago when a wheel alignment was done on my car and the tire pressure on all four wheels were at least ten to twelve pounds low (exactly as the car was delivered to them), I’ve had good experiences with them.
I take my car to this Goodyear store about once a year to have a wheel alignment done, as I had purchased tires from them several years back and bought a lifetime warranty on the alignment (which means any time I want another alignment, it is free of charge). They service the car with competency (with that one exception) and are pretty good about doing it quickly.
Customer service is VERY STRONG. They document EVERYTHING, which the customer signs off on before any work begins. The staff are polite and caring, especially on the telephone. (Today, someone called on his/​her cell phone when I was picking up my vehicle: they were driving on a highway they didn’t know which one it was, didn’t know which side of town they were on, and wanted directions… and the Bruce Sher employee was the epitome of professionalism and help… even ending the conversation with «I’m sorry, but we don’t perform warranty maintanance on Volkswagons». LOL. Stoopit Peeps, and the employee was a TOTAL professional.)
In an industry devoid of trust, this is one business that has earned mine (with that one exception).
Details ad nauseum: oil change, brake inspection/​repairs, tire sales and service (especially for those pesky flat tires that are far too regular for my liking here in Las Vegas). Moderately competitive prices on scheduled maintenance. I drive an American-​made car… which helps I guess.