Celestial Solar Pool Heating

My wife and I have a vacation home in Las Vegas. We were shocked at how cold the pool always remained regardless of outside temperature we chose Celestial Solar pool heating because the salesman was very knowledgeable and the panel they Have is of a much higher quality. We thank you and your staff for a very positive experience.

We live in Honolulu and own a vacation home in Las Vegas. I asked our pool service to recommend someone who would install a solar pool heating system on our house. They did not recommend Celestial Solar Pool Heating… they recommended another company. I telephoned that company several times over a 6 month period and I never got a call back. When I finally reached them after 6 months they told me that the person who was assigned the account no longer worked for the company. They said that someone would call me «tomorrow.» Tomorrow never came! I decided to do my own research. The company which was originally referred by our pool service would have installed a separate pump (separate from the pool pump) to pump the water from the pool to the solar panels on the roof of the house. When I spoke to Jonathan at Celestial Solar Pool Heating he explained to me that they had newer technology and it would not be necessary to install a separate pump but rather they use the existing pool pump to pump the pool water to the solar panels on the room. This was great news to us because we did not want an additional pump cluttering the deck in front of the pool. Again, we live a few thousand miles away from our house and we are always cautious about who we do business with in Las Vegas. Jonathan and his crew were outstanding. Fortunately my son who lives in Arizona was able to fly over to Vegas to observe the installation. This really wasn’t necessary. They would have done a great job even if no one was there. There price for the installation was much more reasonable than I expected and I paid them when the work was completed. We love to go to our home in Las Vegas and we specifically wanted a home with a swimming pool to entertain our grand children. Installing this solar system extends the swimming season for several additional months, Jonathan and his folks are honest people and want to do a good job I would strongly recommend them to anyone looking to install a solar pool heating system at their house.

After this summer I can tell you other than building the pool THIS was the best investment ever. I enjoyed the pool as much as I never did last year! Thank you again! I highly recommend it to all the pool owners out there!

I had used a different solar co for years only to find out there product wasn’t even legal to sell in the US. I found Celestial and have used them for years. Great panels. Long lasting. Easy winterization. I have referred them to many people and all have been quite satisfied.

I’ll just tell you what happened and you can form your own opinion.
We needed our solar heating PVC pipes extended from the eaves a few inches so a gutter could be installed. Maybe a half hour job. I phoned on Monday morning and was given an appointment for Wednesday morning between 8 and 10am, which was perfect as our gutter installation was scheduled for the morning of the following day. 10am came and went. I called for an update as I had several appointments and errands scheduled for that afternoon. A woman told me that an employee did not show up for work that day and the crew was running about 2 hours behind. I called again around 1:30pm (appt time was 8−10am) and got the answering machine. I explained that I just needed an approximate arrival time so I could reschedule my errands, or maybe run out and get a few things done if they were going to be much later. No one returned my call. At 2:30pm (appt time was 8−10am), I called the pool service person who had recommended Celestial to ask if HE could get an update because no one was returning my call. Remember, we had gutters going in the following morning. He quickly made the call and could only confirm that they would be out that day. The Celestial crew showed up at 5pm (appt time was 8−10am). The two man crew was courteous and professional. I told them the story and they were very apologetic. They said they’d see if the owner, John, would give me some sort of discount for my inconvenience. They completed the work and called John and were told the price was $ 350 (for a half hour PVC job). They suggested the discount, but he declined.
I had remained polite and calm. I had simply requested an update on the arrival time so I could make productive use of my time. If they had had the courtesy to call and explain that they couldn’t be out until 5pm, I would have been satisfied and would not have written this review. Their lack of communication resulted in a completely wasted day. This was shockingly unprofessional and inconsiderate. I’ve already found a new solar service company with stellar Unilocal reviews.

Great Price! Easy Install! All is working great! We now have a warm pool that w can swim in once the weather is nice enough. Whirlpool heats up faster now that it is warmer all the time.

$ 125 for a 5 minute estimate? Refusing to accept a clearly offered Unilocal Deal? No written guarantee? Showing up 3 hours late?
Had this company out to perform some repairs on my solar system after the freeze got to the pipes. Showed up 3 hours late without any explanation or apology. I was told that this would be a free estimate on the phone by a guy named John. I liked the price and planned on purchasing the Unilocal Deal after the work was completed because I honestly did not trust this company to even show up.
The guy that gave me the estimate was the one that showed up to do the work. He was fantastic and quick. The total price came out to $ 340, however, there is no written guarantee on the receipt. Problem arose when I asked about the Unilocal Deal, with the service tech not having any idea that such a deal even existed.
The real problems occurred when calling John. He was unwilling to even discuss the Unilocal Deal, saying that we should have told him ahead of time. Fair enough, but I would have gotten other quotes, had I known this. The Unilocal Deal only has one stipulation, being that I must be a first time customer. John refused to reduce the price since the Deal was only featured on «Basic Servicing». This is not shown anywhere in the small print. After explaining that I would have used a different company, he told me that the «Free Estimate» would have cost me $ 125, and that HIS company is the only one able to do this work

Unfortunately they were later than the scheduled time. When they arrived they did an excellent job and made sure everything was addressed and repairs were made. I am sure that is why they were later than anticipated. They were giving the same great service to the previous customers. Prices are reasonable.

This company has always been good at servicing their product. We have had occasional problems with our solar, like cold weather or start-​up leakages. I like the way I can leave a message on their phone of who I am and where I live, and they will just show up. Maybe not the same day, but they come, perhaps based on how severe the problem is. Once I figured that out, it is easier just knowing they will get it done, and they do. Prices are very reasonable.

This company is VERY remiss about repairing the systems that they install.
Installed in 2007, 05 – 08 not working, called 16 times to get them out to fix a warrantee issue.
08 – 08 leaking system, 9 calls and no response had to send a registered letter in order for him to respond to a warrantee issue.
07 – 12 leaking system again, have called 8 times, no answer or return call. Sending him a registered letter.

never returns calls