Centennial Buick GMC

I absolutely dread buying cars before and came in ready for a battle, Gilbert my salesperson was such a delight well trained and non-​pushy like i’m so use to. Over all I am completely satisfied with my experience and Linda the customer service manager has gone above and beyond to make sure I was taken care of.

I give these people zero stars!!! Horrible, they didn’t even attempt to make the sale. I was looking to trade in my 2014 BMW and have the credit to be approved but they didn’t want to «help» or even «try» to bury some negative equity. I know how car dealers work I used to work at one. On the Denali that I was looking at I coulée buried $ 14,000. But they wanted $ 20,000 or $ 30,000 down. Crazy!!! No ways I would’ve put $ 6000. But instead I walked! Never going back and going somewhere else, I’ll give them my business: D

I had a very good experience at Centennial. Alex was my salesperson, and all I can say is that he was patient and professional … not pushy at all. Drew was involved as well and helped me achieve a lower APR with the bank than I was able to achieve on my own … and Emmanuel was great as well.
I’m very happy with my experience thus far!!!

Tim, I’m not sure how you can resolve my issue since it is in the past and I’ve purchased a car from another dealership and have moved on. Centennial Buick-​GMC-​Mazda is not in my future business plans. It is odd how the same finance company (Tidewater) which I was told at your dealership turned me down due to an open BK financed me under the same conditions at another dealership and for more money. My experience is only one of several that are less than positive based on what is on Unilocal.Most people with negative experiences do not nothing just never return so Unilocal is only a small percentage of the overall picture. The days of shady car salesman tactics do not work anymore. The no pressure sales, posted no haggle price and do not let the customer roll unless the deal is done now works far more than these old school bait the customer tactics. Letting a customer roll then calling him/​her back to say we have other papers to sign and then tell them the deal did not go through is not cool. I think your dealership and salesman needs to take a closer look at being more pro-​customer orientated. Your salesman are the face of you and your dealership. My last comment regarding one of your managers I don’t know his name but it is a bald big buff black guy that sits behind the big desk/​podium. When I questioned about the deal he raised his voice and gave me a look as if he was going to intimidate me. I stood there for nearly 10 minutes waiting for my car keys and he just ignored me while moving around folders and papers around the computer finally acknowledging me and said here you go and handed me my car keys. I’m sure you have a few decent guys there but my experience combined with the others on Unilocal tells me that your salesman need restructured training.

Refer also to Centennial Mazda for this business. It is the same place.

I would give 0 if that was a option. The salesmen used the old bait and switch scandal, the price instantly jump $ 1000 that claimed to be re-​commissioning, that was not the case. Next some young sells guys tried to push me into the deal with a price 10k over the sticker price. So basically if you like your money & want a good deal, STAY AWAY FROM THIS DEALERSHIP!

STAY AS FAR AWAY FROM THIS PLACE AS POSSIBLE!!!
My husband and I are on the hunt for a new car. We came across one online here and saw they were asking x amount. So we go in to look and test drive and work a deal. Turns out their online price is completely false advertising. They said the online price is MSRP and doesn’t include all the upgrades they’ve done even though the pictures online clearly showed the upgrades. We sat there for 3 hours while they talked numbers and appraised our trade. We were offered x amount for our trade, but they gave us a price on the new truck that was 4k higher than internet price. We said it was late, our kids were tired, and we needed to go home and sleep on it.
Fast forward to 2 days later. Our salesman calls us and says «hey, good news! The price on the truck you were looking at dropped 1k» so I got online and saw, yes indeed it did! So I talked to hubby and we went back in there with the impression they were selling it for that price. We fill out the credit app and everything and they come back with a price 2k more than Internet price that HE CALLED ME and said it was less … AND 2500 less for our trade than was offered just 2 days ago.
COMPLETE WASTE OF TIME! Do not go here they are liars, scammers, and cheats.

They are absolute swindlers. I have had to get Buick’s corporate customer service department involved, and the district manager lied about what assistance they had offered me. The service rep I spoke to also lied through his teeth. This is a horrific dealership, and I will never purchase from them again. Contact me and I’ll be happy to provide documentation and exactly whom I spoke to and how they ended up overcharging me $ 12k that they refuse to do anything about. Avoid!

What a joke! Spent 3 hours in this place yesterday. The sales man (Tom) ended up telling me that the finance manager had to work some numbers in order to make the deal go through. Cool… I totally understood as I have some student loan debt to income ratio stuff that was effecting the finance company’s decision. The reason I’m pissed and would not recommend this place is because after all was said and done the last thing Tom says is, this could take some time so why don’t you go ahead with your day and I’ll call you this afternoon once we figure it out. Not a problem… However; here it is damn near 24 hours later and this DB still hasn’t even bothered to call to tell me yay or nay! Nice business professional! Don’t waste your time, I expect at least a damn phone call! Oh yeah, and even if Tom is no good, you would think the GM (Manny) would have called or made sure Tom called because he knew what was happening and was involved in the deal as well!

My boyfriend and I has done an initial trade in with this dealership and it was great in the beginning, they showed us what we were interested in and accommodated to our needs financially. We had the approval from the salesman for the trade to happen, and he assured us that the paperwork and everything has processed successfully. Two weeks after we received a call from our salesman informing us to come in to sign some papers they’ve missed. We come in and sat around for 2 long hours until someone was able to assist us. Once someone was finally available they informed us that the paperwork that was supposedly «approved» two weeks ago was now denied, but they had a counter offer for us.
At this point I was very confused due to the fact that they initially told us that everything was approved and all we had to do was sign some «missed» paperwork, yet to come in to hear different news. A different salesman explains to us that they have another car that would easily get approved and that we had to deposit a down payment of $ 3,000 within the same day before their closing time, in my opinion he was rushing us. First to tell us the paperwork got denied but they have another offer available, then to telling us there’s a car he knows will be good, and for us to pay a down payment within the 30 minutes time frame he assisted us. We had to ask him to repeat and slow down the second time because he was already discussing about signing a new set of papers to switch to another car of theirs on the lot.
We arrived at the dealership at 9am and we both had work at 1pm, at this time it was already noon. We could not stay any longer and we asked the salesman if we could come back tomorrow to discuss further about the situation but the he told us that we could not drive their vehicle off the lot so they would have to return our original car back to us. It was fine, we agreed but they took another hour and a half to return it, how long does it take to pull up a car from the back lot?! Our salesman knew we had work at 1, yet he took his time, he had no urgency. Once we received the car back I turned off the car and tried to turn it back on to test the battery (we traded in our original car with a freshly NEW battery), but just like how I suspected, the car could not turn on. They had to jump start our car and I questioned the salesman if there were any changes to the car, simple as exchanging the battery and he said no. He told me he «doesn’t know why our car could not start because it was in working condition within the past week»… LIES! Another obvious reason as to how we know they input a dead battery and took the new one out is that we have an attached GPS system to this car and it had the reset screen on, the only way it would be on the reset screen like that is when the car battery has been changed. Therefore, they lied to us and have actually switched the car’s brand new battery with an old one. Now for whatever reason the dealership does any modifications to a trade in car I would expect the car that is being returned to the owner would be the same as it was when it was traded in. Either way it was messed up for them to let us drive with a complete dead battery because we ended up getting stuck on the side of the freeway not even 10 minutes on the road.
This company varies for each costumer but if you want to trade your car in do not go to this place. Do not bother doing business with them if that is the case. The beginning is only good through the «honeymoon» stage with them but once things get messed up in the middle/​end they won’t do anything to help you. They could not even give my boyfriend and I time to discuss their counter offer overnight and left us stuck with a dead car, it was rushed and it was very clear that the salesman lacked customer service. He did not care for what questions and concerns we had. Obviously the main objective for the dealership is to make money but our salesman who helped us that day made it very clear it was all about the money instead of our satisfaction as customers.

Got a great deal on a 2014 acadia. Had to haggle just a little but great a good value for my trade in.

Been trying for 6 weeks to get an honest quote on the price of a new truck. Have talked to two different sales people and 2 Internet managers. One of the salesman told me he would check his inventory and get back to me in 15 minutes that was a month ago he never called back. One employee named Charles White– supposedly the Internet manager kept sending me emails. I emailed him and told him I found a truck in California for an unbeatable price asked him to beat the price once I emailed it to him I sent him 3 additional emails and he never responded and never called me back like he said he would. That employee and the entire business is a complete joke. Their website said they will beat any deal by $ 500. They couldn’t beat the deal I got in California and that’s why he never responded back to my emails or my phone calls. The service department is an absolute joke as well. Took 6 times bringing my gmc hybrid truck back before they finally got a hybrid tech from General Motors to come and find the problem with my truck. And the only reason they did that is because I called General Motors corporate and threatened to file a lawsuit if they didn’t figure out what was wrong with my truck because it is still under factory warranty. The mechanic from GM corporate had to show the hybrid mechanic at centennial gmc what was wrong with my truck because he couldn’t figure it out. I would have given it 0 stars but the lowest you can go is one, unfortunately. this business is an absolute joke and a major waste of my time and energy. When I get my new truck I definitely will not be going there for service.

Review
Doug and his staff of mechanics, including the check out window have always been very nice. If there was a question that couldn’t be answered they would tell me that they would get back to me and they do. I really appreciate their staff, especially since there are times I have to take my kids. They give me a time frame and honor that time frame. They are VERY detailed in their work and the price is reasonable.

Constantly tried to screw me over on a trade in. Would change the prices and change numbers without telling me. They refused to offer the price they set online as it was supposed to be. And wouldn’t even bring up the salesmen to confront the issues. They wouldn’t even revisit the same deal they had previously offered me.

Thank you so much for the excellent customer service! Staff was very friendly and accommodating! I got a great deal here, and they were willing to work around my needs! Thankyou cenntenial mazda!

I have been looking for a new vehicle for awhile now. The very first time I spoke with Katie Varecha, she immediately helped me decide between a couple of different cars. She really took into consideration what I wanted in a vehicle, and helped pick out the perfect car for me. I’ve gone into several dealerships to find a vehicle, always leaving in a terrible mood, feeling as if I were being walked all over and taken advantage of. Katie helped me out without making me feel that way. If you ever need to purchase a car, go talk to her! She won’t steer you wrong!

Ok. Where do I start!
Katie Varecha is awesome. I’ve been looking online for a car for three months. I was in an almost deadly crash on Summerlin Parkway and in UMC for 84 days then got out did some traveling and for three months had friends driving me around. So I obviously did NOT have a trade in. Also my credit was kinda bad fresh outta a henious divorce. Also I am cocktail waitress so on paper I only make $ 7.25 an hour even though I make $ 240-​$ 400 a night cash so being a tipped employee I figured I was SOL on top of kinda yucca credit and no trade in… I put down almost $ 4,000 cash and got a KILLER UNREAL deal on this Buick Verado. I did everything over email, text and phone so I can just had them cash and drive off. I worked all night grave yard shift Halloween and had breakfast plans with friends early… Katie Varecha and Jim DelGrosso made it easy peasy and my new ride handles better than a BMW which is what I almost bought! Thank u guys for saving me like $ 20,000 on the BMW and thank you for reminding me why American cars ESPECIALLY cars built by General Motors still rock! Ohh ohh and I went home thinking I had no car mats in my car snd they told me drive up and I realized that I totally did it’s just they’re so swank and flush I couldn’t tell and the gave me back up mats! GNARLY SERVICE!!!

Best experience we had in purchasing a car. Our salesman, Robert Dyer and his manager, Martin Perez are exceptional people. They took care us and made the entire process a good experience. I would recommend this place to everyone I know. One of the very few times where we didn’t experience the «typical» car buying experience.

I decided to buy a car while on a weekend in Vegas just recently. My experience at your dealership was the very best I have encountered when purchasing a car! Our salesman was very outgoing and helpful… but never «pushy». He worked in a straight forward manner to bring me to a fair trade-​in deal that I am very satisfied with. Overall, everyone from the sales person to the finance department wanted to make my purchasing experience stress free… job well done! I left the dealership satisfied, which is a first for me. Again… thank you for a job well done. I am one happy customer! I will definitely recommend your cars and dealership to my family and friends when they are in the market for a new car! Thanks a bunch!

Just called to get more information about a car listed on Auto trader and the sales rep Eddie was unbelievably rude. Called back to complain to management and this guy was not much better but he wasn’t rude. Would never buy a car from this place.