Chuck E. Cheese’s

Highlights — It was clean, well lit, and child safety regarding entry/​exit was superior.
Pepperoni pizza was pretty good and salad bar looked great. Traditional buffalo wings (bone in) were tasty. I would order again.
Not so high points — Sampler Platter was a huge disappointment. One small handful of French fries, 5 wings, that’s it, and a slab of cheesy bread, which no one touched.
Service was very slow. Took way too long to get food. Tables all around us not cleared. Diet Pepsi tasted terrible.

Poor experience at this location tonight. Our group of 4 waited an hour for our large pepperoni pizza. We landed the only available booth near the emergency exit and sat there to wait for our pizza after playing some games to kill time. We checked on the pizza after approx 25 minutes. We were told by the staff member at the front it would be done in 5 minutes. After waiting another half hour, we checked on it again and told Christina, the cashier, that it had now been an hour since we ordered one pizza. She went to the back and came back with a large pepperoni pizza. No apology, no smile, nothing. What she did say, however, «was your ticket number displayed on your table?» We said yes, we are sitting in the corner. She responded, «oh, you’re hiding.» We were not amused. That booth was the only
available booth when we arrived at 530pm. In addition, the tables in our section sat dirty and cluttered almost the entire time we were there, 1 skee ball machine wasnt loading balls, 1 ticket exchange machine wasnt working and the salad bar needed restocking of items each time we went up or passed by (croutons, ranch, sunflower seeds, bits of food mixed in the wrong sections, etc.). We didnt see many people getting pizzas, so we dont know what the holdup was, but an apology for the wait would have been appreciated.

I thought this location was very clean with a great assortment of WORKING games. I paid for the $ 30 Value deal and was very happy. The pizza was good quality, and a good time was had by all. I really admire the way the person at the entrance, La Donna was so sweet and kind to each child! She should get a raise.

For a busy Saturday night there should be more than 2 out of 5 ticket redemption machines working. 1 out of 3 basketball machines working. Tickets not coming out of the machines. Tables dirty, we came at 700 they didnt clean the table behind me until about 830. First and last time here. I will say that the young lady that worked the couter taking your order was extremely pleasant.

They deserve three stars. Asking a 64-​year-​old man for his ID to buy a beer is absurd. I guess this is corporate America. The pizza is average. $ 49.95 plus tax will get you two large pizzas and four sodas. Why not throw in the salad bar instead of another $ 28 plus tax. It’s pricy and understaffed. I remember 25 years ago when my children were young they offered pitchers of beer and the pizza was worse though. Chuck E. Cheese was available for photos. They give you plenty of tokens but not all the arcade machines work. Mr. Chuck E. Cheese made my little one cry it was her second birthday and she wasn’t feeling well. The employees didn’t seem very happy.

I’d give them less if I could, this is a family place where we bring our kids to play not for the employees to stand around chat and do nothing. I come here every time there’s a issue pizza takes 30 – 45 mins to make and no ones ever at the register ! This is unexceptional and this place needs to step it up before you’re replaced with a pump it up!

My wife and I were recently invited to this location by some friends and we had a great time. The place was kind of hectic, but that was expected. It’s a kid-​centric business, after all.
The pizza was quite good, having been cooked to a nice golden brown. The chicken wings (boned and boneless) were tasty, although a little on the spicy side. There were enough games there to keep both kids and adults entertained. The staff was very friendly.
I would have liked to see a better selection of classic arcade games. How about some Pac Man, Centipede and Asteroids? Also, I would have liked to see some of the parents do a better job of keeping their kids in line.
Overall, we had a great time and we would happily come back again.

Take my kids here all the time. Great bargain $ 20 for 90 tokens. My kids love it. Food is okay but it is a kids place. Great for indoor fun.

Great place to have a kid’s birthday party. Lots of tables and chairs. Good food– pizza and a salad bar. Service was good, but some of the machines (at least 4 – 5) were out of order. :-(.

Chuck E. Cheese is a must visit place if you have small or older children. I have been here twice now at two separate occasions and I’ve experienced similar service both times. My review is based wholly on two parts:
1) Food — Great food despite the fact it’s main business is video game entertainment. The pizza was delicious as was the salad bar. Very fresh and just enough to make you say wow. Seriously I would rate there pizza better than Papa John’s or Pizza Hut. However, the wait time for food is astocious! Seriously we waited almost an hour to get our food (two separate locations experienced similar wait times both times). Had to ask at least 3 times where my food was and just waited forever. Perhaps disclose wait times before you order?!
2) Games — Pretty nice selection of games and good ticketing system for some cool prizes. Everything actually works that was available to play. A few games had «out of order» signs on them but nothing you’d die to play anyway. They’re also very generous with tokens if you happen to get a deal meal thing. I would have like to see more of the party dining area utilized for more games, but that’s just my opinion.
Overall I gave it a 3 star because of the wait times for food and the fact they let hoodlums loiter in front of there establishment. I was approached by two different vagrants asking for money and there was a group of teenagers smoking by the front of the door. Just gives off the wrong image. Will probably come back.

For the amount of money we as parents spend to come here, the customer service is terrible!
There is a male manager that works here don’t know his name but he is very nice and on days he is working things run smoothly!
The female manager that works here is a whole different story! Very very rude and argumentative and definently can’t handle holding down chuckee cheese on a Saturday afternoon. She should not have a management position.
This location is constantly understaffed so be prepared to wait in lines for everything .
My daughter comes here and has a good time, and the best thing about this place is the salad bar but I’m tired of coming and spending 50-​$ 100 and getting shitty service. It’s not worth it.

Avoid the chuck e cheese at eastern and 215 — they must not clean the place it is filthy. My son has a great immune system and still got sick three times after going there. So have his friends. The one on sunset road is clean and quieter If you want to stay in Henderson — no problems there !

Cotton candy $ 2 please. Oh $ 2.15 with tax. I don’t know of anywhere you pay tax on candy. I’m done with this place. They feed our children GMO laden food that’s no good for them. Chuck needs to step up his game if he expects my family back again. Also most game two tokens now.

We had my daughter’s 4^th birthday party here. On arrival we were greeted by the manager who showed us to our table and introduced our hostess Placida who was very sweet and attentive despite it being a busy Sunday night. The food came out rather slow but I’ll give them a break on that because they were busy and our party was pretty large. I reserved the Gold Package that provided 40 token for each kid and it turned out to be plenty with even some left over. The staff was constantly going around cleaning up and the food was average tasting. The kids had a ball and loved how Chuck E. was doing constant rounds. My family and friends had a great time but I would recommend to bring coupons and book online to save money because it was expensive.

This place is very nice and very clean. The staff is friendly. I see the staff monitors the kids as well as the parents. They still offer one beer per parent. Bathroom was ok they could monitor it a little better.

Our girls love it here. Even my hubby & mom likes to play the basketball game. I’ll try to make it here once a week for them to have fun. Clean, nice, and fun.

This place never gets old! My kids love it! We load up on coins and let them have at it! Even my one year old was having a blast, I had to keep up with her. Her favorite game is the moving car with photo and rolling the balls up that thing. Never knew the name of that game: s
I loved this place as a kid and will continue!

Came here for my sons 6^th birthday it was great! Our server Alana was wonderful. Was super cheerful and gave amazing customer service. We had a big party and they accommodated us with no problems!
My son is a happy camper. Can’t wait to come back!

Part one of my daughter’s 3^rd bday this weekend. She and her friend had a blast here. Multiple attractions for the little ones, quite a few arcade games for the older kids. Every game cost only ONE token. $ 10 goes a long way here. All to see that little child of mine smile makes it totally worth it!
Standard ticket reward system. At different time intervals, chuck-​e (the rat) himself comes out and gathers all the children for a dance activity. After that, they shower them with tickets which all the kids scramble to pick up off the floor.
Be warned, some rides end up eating tokens but when I brought it to the attention of the staff we received or token (s) back and they also repaired the ride.
A great place to be a kid indeed.

Use a coupon or three. Search for online coupons and show them on your phone.
The salad bar is okay. The pizza crust has changed, once again. It’s thin, and uninspiring. We asked for extra sauce on the pizza, and it had to be remade.
I can’t justify spending $ 45 for a large pizza, 4 drinks, 2 salads and 50 tokens again. Coupons make it a little bit more palatable. However, if I wasn’t being pulled by our 9 year old to this place, I will not go.
The restaurant is 500% times cleaner than the last time we went there. maybe 1 year ago. Great job to the new manager and staff!