Concentra Urgent Care – Las Vegas Polaris

Came here on a work injury on new years day. Got a 1^st/​2^nd degree burn at work and needed to get it treated. I sat in the waiting room for 4 hours until I was finally seen. Was given prescrit burn cream and ibuprofen. The nurse that took my vitals was short with me and very rude but the male doctor that looked at me was very nice, calming and professional. I would not come here again if I needed urgent care. I lost a whole days work for something that could have been treated at work or at home. I do not recommend this place to anyone.

Came here because I woke up with a horrid 101 degree fever. Walked in to the office and found about 10 people behind the counter. All of them were yapping and being loud about their plans of that night. As a person who is highly sick, this is the last thing I want to deal with when I am interacting with the check in clerk. The doctor was very professional and also the nurse.

I came to this urgent care at 3am. My eye was hurting a lot and was a little swollen so this is the only urgent care I knew took my insurance. I go in and there’s about 4 MA’s I tell them what’s wrong and they say well let me ask the doctor to see if you can stay. Ok? I start paper work and one of them comes out and tells me «doctor said to go to the ER.» For a swollen eye? Whatever so I leave and just go home no way I’m going to pay a huge copayment just to get my eye checked at a hospital. It wasn’t even that bad for me to even consider the hospital.

The «Doctor» is drunk and the help is drinking in the back. We will be suing this place. If you get the doctor that is black and doesn’t have a chin, run. This place is going to get sued for malpractice. Steer clear

This place is horrendous. I am only here because my employer is requiring me to be here. They have you schedule appointments, but you need to plan on being her for 2 plus hours. Also both times I have scheduled an appointment they have not been able to find me in the system because their data entry is not being done correctly. Additionally I called in after my last visit to have data corrected, they told me they would and here I am today and nothing was changed.
For my last visit when they could not find me I asked to speak to the supervisor on duty per the posted welcome signs, she would not come out of hiding. Finally when I was found in the system the front desk person made the comment of «how was I supposed to know you are THAT patient?» What is that supposed to mean? I walked away only to hear the front desk person begin to talk about me.
There is no privacy at this location, all of the front desk people talk as they want to about patients and their computer screens do not have privacy shields so you can clearly see what is on them.
Terrible experience!!! Beware! Go to the hospital if you can, they are faster and more efficient.

About a week ago I went in there with my girlfriend to get my drug screening for a job, walked inside the front desk was very friendly, gave me a few papers to fill out and told me to have a seat. I went to the restroom to wash my hands, while I was in there MAYRA CERVANTES calls my name, my girlfriend told her I was on the restroom and MAYRA CERVANTES gave her a dirty look and said «he knows he’s taking a drug test right» with an attitude, my girlfriend let her know I was just washing my hands, I came out she didn’t greet me, no smile, nothing. She was horrible, so rude and very unprofessional. If I could give this place zero stars just because of MAYRA CERVANTES I would. She was the worst.

This place is amazing! They are so good that you won’t even have to see the doctor, just the waiting room will heal all your pains and sickness! Have a cold? By the time you see the doctor your running nose and sore throat have already healed! Have a laceration? You either already died of blood loss or your cut has healed. Your toddler is running a high fever? He will be a teenager by the time they call your name and teenagers have much better immune system!
This place is another testament to the miracle of nature. Does it practice western or eastern medicine! Neither, you ignorant fools! This place uses the healing power of the fourth dimension — time — to heal us vulnerable mortals!
*waited 5 hours with my dad*

I was seen at this Concentra location on Friday, September 18 due to a work-​related injury; I was there for approximately four (4) hours. After my visit with my doctor, I scheduled my follow appointment for today, Tuesday, September 22 for 4:30 pm. On Friday, I was advised that I would need to allow 90 minutes for this appointment, even though I was scheduling an appointment time.
Nevertheless, I arrived at my scheduled time and signed in. I was taken to the triage area fairly quickly; I was advised that I would be in the next room available. At 6:00pm, 90 minutes after my scheduled appointment, I spoke with Mila at the check-​in desk to advise them of my situation. They told me that a doctor called out sick, leaving them with two doctors on staff. They went on to say that it would be another THREE hours (a total of 4.5 hours after my appointment time) and there was seven other patients ahead of me. Who knows how long I would have sat before I was given the courtesy of being advised of this ridiculous wait time. This is unacceptable and unprofessional! I only returned here because of my work-​related injury. My negative experience will be shared with my employer as well as any other additional outlets. Avoid this medical center at all costs!

If I could give this place less than a star I definitely would. I had an appointment but still had to wait for 90mins to been seen. So what sense is it to have a damn appointment if I still have to wait?! I asked how much longer to be seen because I had to go to work, they said I’ll be seen next. I wasn’t seen for another 30 mins. This place is ridiculous.

Dr. Hunwick was awesome and the front desk and assistants were friendly and helpful. I wasn’t in the
be there but they made my visit nice. I appreciated the care they took and had virtually no wait which was the biggest deal for me as I didn’t want to spend my whole day there.

Dr. Hunwick spends time with you and truly cares about your well being. The wait times have varied from 10 minutes to 4 hours. Depending on the volume of patients. The staff on ⁸⁄₁₉ /​15 was courteous, friendly, and excellent today!

I had to go here to get a physical done it was fast and the staff was super professional and helpful especially the lady helping me get checked out Natalie wonderful!

Many years ago I had to come here because of hand injury I suffered as a result of work. I was driven here by our hotel’s security officer and waited a long time in the front, before being directed back to the many waiting rooms in the back. I can hear people, I presume doctors, picking up and looking at the clipboard with the paperwork I filled out when I was admitted. At least 3 times the clipboard was put back and someone walked to the next room to check the next clipboards.
After awhile I heard another male staff/​doctor picking up the clipboard and reading the forms and commenting he doesn’t know about hand injuries.
So yeah, after waiting much too long, longer than the 1.5 hours the front office staff was estimating and hearing disparaging remark like that, I started to resent my visit and thought this place must only hired the bottom of the barrel «doctors» on the cheaps.
I am sure they are great with treating patients with visible traumas, you know, the compound fractures, cuts, gun shots, stab wounds, and probably that poor guy with the pitchfork accident (what you have not seen that photo floating around Facebook and the Internet in general???). But God forbid if it is an internal injury that requires more in depth medical knowledge or effort to diagnosed. Carpal tunnel — that guy obviously have never heard of it. Just take muscle relaxants and pain killers, and you are good to go back to work. Next! (1 star!!! Since that’s the lowest possible)
That was a few years ago. Now I suffered a back strain or sprain, as diagnosed by ER doctor that didn’t even see me, but the PAC probably filled him in on my situation, plus the description of the injury on the many forms I filled out.
The estimated wait time is 2.5 hours. I spent roughly 50 minutes in the lobby waiting. Then I was escorted to one of the exam rooms, had my vitals measured by a Student Extern right away and waited for a doctor. Since the initial medical diagnosis was already performed, there was luckily none of that checking the clipboard to cherry pick the easiest cases available. But it still took 38 minutes for a doctor to finally check on me, with sporadic Student Externs checking to see if I needed water or tea and to let them know if I needed anything. Nice touch, but the goal is still to be in and out in the shortest possible time possible, while still getting the proper care and correct medical diagnosis possible.
Since I have nothing except my completed C-​4 form from the hospital, another set of X-​Ray was ordered. That process was completed quickly and efficiently by a radiologist that was pregnant, so she wasn’t in the physical capacity to help me on and off the table for the X-​Rays to be taken, so the Student Extern from earlier was called to assist me, which I’m grateful for. By now exactly an hour has past since being sent back to wait in the exam room.
After another brief wait time for the X-​Rays to be processed and evaluated, the doctor handling my case completed his evaluation and recommendation, gave me pain relief gel, a hot & cold gel pack for me to use at home, and I was escorted next door to their Physical Therapy office. Time elapsed thus far: 2.5 hours. Damn, they are good at estimating how much time it will take.
Another 10 minutes for the PT referral, follow-​up appointment to be set and paperwork for myself and employers and I was discharged.
Completely different experience this time around. I felt like I was treated with care, and the only major thing that can improve is just the overall time waiting to be processed and total time I was in Concentra. (3.5 stars)
So hopefully, the trend of improving the perception and reality of medical care given will continue. It is a real challenge, and something that the entire US Health Care system is in serious need of addressing.
Anyway, averaging out my two visits, but will update in the future, but hopefully I will not have a need to be back.

I wish zero was an option. I have waited 3.5 hours and I had an appointment. There were no emergencies and it was not busy.

Even at 3 or 4 in the morning… expect to wait at least 1.5 to 2 hours. There is nothing «immediate» about this place or anything that resembles «care» from the people working here. I visited them 3 times in the last 6 months (required by my employer) and each time the nurse or «whoever» was «treating» me never even smiled, asked me how I was doing, or even introduced themselves. They called my name after an extremely long wait (with only 3 or 4 others in the waiting room) then explained as robotic as possible what they were going to do. It actually was a little bit scary. What explains everything, though, is they remodeled and expanded their waiting room size instead of just using that money to hire more people to get patients in and out in a reasonable time frame.

The waiting room is as expected wait til they call you in to a room. But when you get to the room and are stuck waiting here for 2 hours then the nurses tell the doctor you have a patient still waiting and he says out loud he can wait let’s get food, then they all laugh. These people suck.
Don’t come here if you ever get hurt.
After I was waiting in the room for an other 30 minutes before an other doctor came in. Them she was something else Asian female doctor I think she was on something. She couldn’t stop laughing. According to her if you are able to do something even though your in pain and struggling to do it your ok.
I wouldn’t recommend this place to anyone

This place is a joke — 2+ hour wait and they are not sure if they have my paperwork — I’m here for a bleeding deep wound and no one has even looked at it yet — Glad I washed it out in their bathroom — hope they clean the blood off.
This place sucks

This place is a joke. The staff is incompetent and unprofessional. As I type this I’m on a 3 hour wait for a follow up appointment I made 4 days ago all because one of the front desk ladies thought I left and took me off the sheet. I was just around the corner in her blind spot! People who came after me started to get called in front of me before I had to raise a fit. Once I did it was my fault completely according to them. I waited 2 hours to get into an office and 1 hour for a doctor to come in and ask if everything is alright. Of course they understaff their doctors and of course one of the doctors just gets off their shift just as soon as they «get swamped». Keep in mind that I came before the rush but was made to stay through the rush all because one of their incompetent staff thought i came in just to say I’m here for my 2 o clock then leave immediately after.
This place isn’t worth it. Use your primary care over this dump at all costs.

Well except for the news that I broke my hand. This urgent care facility is alright in my book. This is the second visit for me and both times I felt I was treated with care and informed. Only downside is the waiting, but to their defense you have to wait at every medical care facility. I was informed on how long the wait would be and it was within 10 min of how long they told me.
The X ray tech was awesome, I have had to have many X ray in my day and most of the tech are like talking to a brick wall. Both trips I here have required an X ray and both times the tech was awesome, and polite.

I would give it 0 stars but the computer won’t let me…
I was told it would take 3 hours when I checked in at 8pm. It’s now 1am and they put me in an examination room 2 hours ago and suddenly two emergencies came in. I thought you where supposed to call 911 in an emergency and not come here!
I guess it’s lucky they have the market cornered on DOT exams and drug screens because if they had competition no one would choose to come here and they would close for lack of business.
A short edit I have now been in the examination room for one hour and they even closed the door so they won’t have to look at my pissed of face.
We sorely need a new DOT physical and drug screen place in Las Vegas until then this place will never change it’s lack of service or get extra help to make wait times shorter.