Conn’s HomePlus

I have had my tv now for almost 4 months. Me and my wife both applied for credit and it was extended to us. The problem is it doesn’t appear on my wife’s credit. Also today I am one day late on my payment, admittedly my fault. They have called me 8 times today. I verify through their automated system only for someone to get on the phone and ask to re verify. Also they the sound of their own voices so much they talk over you talking. They aren’t interested in what you have to say.

I really am from the school of thought that says «If you don’t have something nice to say, don’t say anything at all.» However in this case, I’m not going to remain silent. I won’t go into my own personal saga with these people as I think my boyfriend already has. I had a bad reaction to the fabric of the sofa I bought. And now I can’t get rid of it. The worst is, it’s a joke to them. I’ve spoken to managers on every level of this establishment and they’re like «You’re problem not ours» No compassion, no humanity, no sense of decency. We are starting the small claims process. I have all the medical information I need that I believe any judge will find sufficient. It’s just sad. We all want jobs to be brought back to America but if this is the level of American customer service. Maybe, it’s too late. I hope I’m wrong and Conn’s is an isolated company. BTW… I know these companies are making a lot of money off the fact that people only use them because they, at the time, can’t get financing anywhere else. I totally get that. I’m not naïve. But there is no excuse to treat people so horribly. Phil, you are a sad excuse for a human being. Laugh it up.

Went in at almost 9pm in the store and Jason greeted me with such enthusiasm. He actually took care of me from the atart and was very attentive and polite to my needs. At one point i thought i was going to come out of there woth nothing but somehow Jason made it happen which made my day just perfect. Will be back and highly recommend.

AWESOME PLACE!!! I’m so HAPPY I didn’t go anywhere else! They are extremely helpful. There sale representative (MIKE) helped me. He was very helpful, awesome customer service, and explain everything to me very clearly. He helped pick out all my furniture and was very patience. Offered free next day delivery. I would do business with them again. GO CONN’S OR GO HOME !!!

So after posting a negative review about their service, I now am receiving calls at my current job, in which are recorded, so after I get a few more I will take them to my family attorney and file harassment charges…

Watch out for Dennis of Acceptance Now which is basically a rent a center company. Never pay high interest rates. In addition watch out for Steve Nguyen the store manager or any sales associate during contract signing. I recommend asking them about interest apr and just fyi they may add unnecessary warranties or credit insurance to your order possibly without telling you. Already reported store about credit insurance selling abuses. Good luck if you decide to buy here. Also most of time they do not tell you of restocking fee.

!!! STAY AWAY!!!
Their name says it all as in Con Artist!!! They lied to my wife by offering her 36 months same as cash for a $ 3,500 purchase then when the invoice comes with interested added Steve their manager in the Las Vegas store says it need to be a $ 3,999 purchase. Not only that they charged me for a down payment, yes we have them a down payment & they added that amount to our bill.
I can’t say it any clearer stay away for these goes as they will do all they can to screw you out of a few more $$$, they don’t stand behind their merchandise and give you the run around when you figure out their scan.

So i will say 1^st off our credit is in need of repair so our loan options are limited. we basically qualified to lease up to the amount we qualified for, which was the 1^st surprise at Conn’s. We didn’t know this was a lease to own place. Actually thought we were approved for a loan. Then there’s a down pyt which is as much as their surprising lease pyts which were $ 220 per month on a fridge that sold for $ 1,799. With these lease options it can be as long as 36 mos until you actually own the unit. None of your lease pyts go towards the principal so at anytime you can actually buy the unit but you still have to pay the full price.
The store and product seemed nice although we never used it. The customer service was ok, not a lot of customers in the store however there were a lot of employee’s. There did have other finance options however I’m not sure if it was all leasing type loans. It was unfortunate to have been mislead and luckily all we lost is gas and time. My advice is use caution for sure if your considering any type of financing here.

I must say that I was really hesitant after reading all of the negative reviews. I was prequalified so I went in to check it out. I picked out a huge sectional with an ottoman and huge recliner. The sales guy walked with me until I made my decision and was pretty tolerant of my two young children who were cranky. I got a free 32 inch TV and next day delivery. We talked numbers and was presented with different scenarios on how log it would take to pay. The manager also sat down with me and explained the interest rates after the 0% financing finishes. I liked the way I was treated and I received my items the very next day with no hassle. I would do business with them again.

Update they did fix computer the guys working their were pretty good at helping me fix it especially Steve the manager thanks again guys

Do not use them. They do not stand by warranty. Even after having manufacturer call them.

If I could give them a lower rating then I would, last year we made a purchase with them which was suppose to be 12 months zero interest. However when the the 12 months was up we still notice a balance with them. We called to ask them why and they told us the contract wasn’t typed as 12 months zero interest even though the sales agent told us it was. So we called corporate and informed them of the mistake on the contract. Instead of honoring the contract they said you signed it your stuck with those terms. They have to be the worse place for customer customer service. I even informed that we have been making double payments as well as and never late! But yet they never cared! We will never go back here, I warn everyone to stay away from this company or if you do buy read your contract carefully for they do like to royal screw people. They truly are Conns that’s a good name for them!!!

This place has HORRIBLE customer service ! All the employees are smart ass’s, lazy & unprofessional! I tried going in twice. Same bullshit ! What a waist of time !!!

Here’s an update… after repeatedly assuring me that I had $ 2000 in credit, I got a letter in the mail yesterday informing me that I was not eligible for any credit at this time. Hmmm… do you think it was because, when they offered me their «stellar» deal, I walked out of the store? Or maybe Big Brother is watching and saw the above review? Either way, this company is dishonest and the name «Conns» fits them perfectly-​what a bunch of «Conn”-artists!

Conns is just that a Con! Purchased a sectional and a dining room table and chairs. Delivery date was set for 2 weeks later. Never got a delivery notice call the day before. I had to call only for them to tell me no delivery was scheduled! Excuse was sectional on back order. I complained! The next day I received everything but one part of the sectional! Now 2 weeks later still getting the run around! The salesman Ron was great so to the Execs, put him in charge!

I recently applied and was approved for 2,000 @ 10% down payment. I will be honest I almost passed on this great opportunity due to the horrible reviews. I am so glad I didn’t let the opinions of the others discourage me. My rep Jeovany Acevedo was absolutely the Best. Hes not too pushy but very informative and not your typical cheesy salesman. And he was honest something that is rare in sales. I placed my order and received the delivery the next morning and earlier than expected. I also received excellent service from his manager as well. Great energy without forcing the sale down your throat. I know the interest could be lower but lets face it that’s how it is anywhere you get financing. So if your looking for some excellent service ask for Jeovany Acevado and I guarantee you You will leave satisfied. So far so good. All thumbs up

Conn’s; more like a shady Con Artist rip off. First you cannot leave without purchasing insurance which they falsely claim will be refunded once you show proof of homeowners insurance. I have done so numerous time and alas no refund. Now this is where they will ROB YOU BLIND if you do the no interest should you make your payments on time. I have made my payments through CHASE bill pay so I have a record which they conveniently cannot find my payment. LIARS, THIEVES AND CON ARTISTS. STAY FAR AWAY AND BE WARNED.

RUN!!! This place is exactly what it’s name says! They’re a CON! They lied and said their furniture is made in the USA and it is NOT! It was damaged upon delivery or shipping process, I bought 3 sets of furniture to furnish my new home with. The living room furniture can’t be sat on. I sat on it 3 times and within minutes I had a red burning rash! All over my body! They promised it was all made in the USA. I’ll let u read for yourself, Google this «red rash after sitting on new furniture «so now I know why I was getting the rash. They haven’t done a thing to help I have been getting the run around for over 3 months.
As for the bedroom set that was delivered its beautiful but obviously damaged upon delivery or in shipping. I have taken off days from work to stay home and meet with the serviceman. He conveniently didn’t show any of the 3 days. Uggg I can’t believe their lack of customer service! Oh and for each set of furniture I bought I received a free tv, it was a promotional deal… So within 2 weeks one of the tv’s stopped working. They have had it in repair for 2 months. This place is THE WORST!

Recently went to Conn ’ and purchased a couch, recliner (which came with a free tv) and a Samsung Gear 2. Our sales person was Phillip. He was great, knowledgeable and very helpful. I felt no pressure to buy. I filled out the online credit form and the next day got a call from him saying I was approved. He asked when I would be in to purchase and I said with in a couple of days but I went the evening instead to just look around to see what they had. I found what I wanted and told Phillip I needed to go over it with my husband and we would come in at a later date. I didn’t receive any «when are you coming in» calls or anything like that. My husband and I went in a couple days later. He looked at what I had chosen. We talked to Phillip he wrote up the contract and we were on our way. The delivery was set for the next day.
For the delivery we had an appointment at 11 am and it would be done at 12pm. They called at 8 am or so to say our delivery time would be between 12 and 3. While we were at our appointment we got a call saying they we at our house this was about 11:45 am. They actually waiting until we got finished with our appointment and was able to get home at 12:20pm.
Great experience all around!!!

I was in market for a new washer and dryer, went into store and found what I needed. The sales people were great and there was no pressure to buy anything. I was approved for their credit program so I decided to get a new television also. All went well with purchase and delivery.
Two weeks later… the tv goes out and I call to the store and was rudely told I need to contact their repair service department which I did and now three weeks later here I am without a working tv and waiting on a part to come in and Lord knows how much longer until the person can come out to repair. Who has ever heard of a store that doesn’t stand behind their product and just replace the merchandise?
I have received horrible service from the store manager who said «well what do you want me to do I don’t have any power», to the repair department who says «it’s not my problem». If I could have done it all again I would have never purchased a thing from this company because I feel as if I have been subject of a con scheme. All I wanted was for a replacement to be issued but because of their «policies» and unwritten «policies» all I have been left with is a headache. If I could have rated this company a negative zero I most certainly would have. I pray my washer and dryer lasts. This company lacks integrity to take care of their customers and customer service is sorely lacking. I will be paying off my account and I will never buy another thing from them again. Buyer beware!!!