Creative Salon and Spa: Aveda

My hair looks amazing and feels super healthy. I love it. Thank you HUE!!!

Savanh is absolutely amazing !! She fixed my blonde hair that was bronzing out which is terribly hard to do! I’d recommend her anytime! Thank you!

Worst nail salon ever ! One nail is shorter, another one is longer, the shape is not the same, they cut me and I was bleeding, and in the end I had to pay $ 45 for a regular mani pedi what !!! It’s not worth it! I’m not happy at all with their service! The nails polish was old and too thick. They didn’t do any massage and everything was too fast, like they were rushing ! Don’t waist your money getting your nails done in this salon !!!

Mya is wonderful. I’ve been using her shampoo for a month now and my hair has never looked or felt so healthy. What I particularly like is that the product doesn’t weigh my hair down or completely strip my hair like most others do. I use Aveda doesn’t sap all the moisture out of my hair like the others do.

They are filtering my review. This is a very serious concern. Please see the review attached to my photos and comments:
WARNING:
THIS SALON IS CURRENTLY BEING INVESTIGATED AND DEALING WITH MY LAWYER FOR CHEMICAL BURNS RESULTING IN A TRIP TO URGENT CARE
HUE spent several hours messing up my hair on my birthday. It was fried with irreparable damage and she used bleach after expressing being told not too because my hair was previous platinum.
I wanted chocolate balayge and showed her pictures. She gave me ombré that was a nasty ash color. She didnt even ask how i wanted my hair styled but tried to hide it with a flat iron ant telling me to come back the next day for a treatment and to finish the job. I PREPAID for my service because she told me to come back the next day to continue fixing her mess. The next day they were closed and refused to respond to my emails and calls saying they were «in california».
I received damaging scalp burns that resulted in INFECTION and BLISTERS from being baked under a heater with chemicals on my scalp for too long. I called the salon before hand to inform them I would need care of my scalp. HUE informed me to go in and come back and give her the doc bill. Well once that started, all the promised refunds and correcting. they took the money and ran.
Extremely UNSAFE and UNPROFESSIONAL.
WILL POST PICTURES AND MY DOCTOR REPORT.

Savanh did an awesome job on my hair. Was scared of the price, but it was all worth it.

Give me exactly what I wanted quickly and efficiently and kindly. I would go there again.

Mena is a miracle worker! She pampers me and styles my hair perfectly everytime, even when I don’t know what I want done :) I’m never getting my hair cut by anyone else ever again!

I have come here for nails and hair since 2006 when they opened. I love them! Me and my sister PLAN a lot to come for Christmas mani/​pedis. Every.Single.Year. They stand behind their work. The staff are friendly and welcoming. This family owned business has treated me well and done good work all these years! Front desk personnel greet you and engage you from the very beginning. Being here so many years every couple weeks I see a lot in this salon and customers new and old get great treatment!

So I was asked to pick a style from a book. I did and I don’t know if my stylist was new but she took forever cutting my hair. The whole haircut took over an hour and half. My damaged hair is still damaged. She did not trim my damaged ends away. I don’t know what she was cutting.

I’m very disappointed with aveda for saying this is one of their branches. The lady tried to up sell me on services. I WENT IN FOR A COLOR RE-​TOUCH AND A BANG TRIM. Now on their price list everything has a «plus next to it» BEWARE OF THE PLUS, it’s just a way for them to charge you more. I walked out paying $ 120 and did not leave a tip. My roots were less then an inch n a half. The retouch was listed as $ 70+ and the bang trim was $ 10+. I was willing to pay $ 90-​$ 95 but $ 120!?! I should’ve gotten a extensive hair cut and FULL COLOR. I warned them if they charged me that much they would lose a good customer and well, they did! Ridiculous I couldn’t get a retouch and a bang trim for under $ 100…hope it was worth not getting a tip!!!

Love love love this place! Hue, Michael and J. J always do my nails. They go into detail, and sometimes… There’s A LOT of detail! Hue even does my facials, eyelash extensions and permanent makeup! One stop shop… Really!
Definitely a warm family atmosphere. When I call I just say «Hey! It’s Jae!» They already know when I want to come in and what I want done.
I’ve been to other nail places in the area. They’ve been rude to each other. One place, several times… Has run out of time to complete all the services I’ve made appointments for. (When I come back from Afghanistan, I go straight to the salon to feel like a girl again). At Creative, even if I decide while I’m there, that I’d like to add services (last time, it was last minute eyelashes) they fit it in! Love these guys!

How ever, the nails is what we are truly upset about. She paid $ 75 for that? I was informed that u had called her, however, she was back in california when you called her.

LOVE. I have had two appointments now with Yuko here and she is phenomenal.
The salon is bright and spacious, all the stylists around feel friendly and seem happy.
Yuko was able to repair a terrible haircut given to me by another, she also gave me highlights that look so beautifully natural they are amazing.
My husband had an appointment at the same time with another gal and his hair looks awesome.
I will only ever go to Creative Salon and Spa again.

I was able to book a last minute appointment which can be both a good thing and bad thing. But I decided to go because I really like Avada salons. I try to only go to them because their salons are normally a little higher end and I like the extras they include. On paper these things make them stand out as a brand to me and thats why I choose them. I would say the front desk customer service is about a 4 out of 10. The guy was just not overly welcoming or enthusiastic about his job at all. It kinda lead to a few awkward silent moments of standing around for me while I was waiting for my stylist. I ended up loving my haircut. My stylist was really nice and my color turned out amazing. I spent $ 150 for a cut and color, with the cut I got I feel like I got a really good deal! However, I have decided not to return for a few reasons.
Things I liked,
–My hairstylist although I can’t remember her name (she didn’t have business cards and I am terrible with names) I felt like I got a very high quality cut and color.
–The quality products. I try to only go to Avada salons. I like their products and I always feel like I come out of with beautiful hair.
–No problems with parking
–I felt like I paid a reasonable prices for the value I got
Things that prevent me from going back,
–I didn’t feel that the spa like relaxed feeling like I normally do at other Avada salons. Just a little too blah for my taste. With multiple Avada salons in town I believe I will be able to find one that is more what I am looking for.
Dust, I saw more dust than I wanted to see. I wouldn’t quite call it dirty because that is a big leap. But dusty, yes.
–Tipping is not allowed on Cards. For myself it was a choice of no tip or a tip on a credit card based off of what I had in my wallet. I am a former massage therapist I love cash tips too but sometimes you just take what you get. Im not meaning that in a negative way at all but Im a strong believer in if someone wants to tip, they should be able to do it however they please. When I asked about this policy the man at the front told me it was so the hairstylist don’t have to pay taxes on it. Currently working in accounting I was turned off by this. However, after I explained that i didn’t have any cash on me I was told I could tip on a credit card. I am just not a fan of making the client feel like an inconvenience.
–Front Desk Customer Service, I feel like there was a serious lack of customer service. Just because you offer someone water when they walk in doesn’t automatically equal great customer service.
Overall my visit wasn’t bad and it wasn’t good at the same time. Therefore I believe 3 stars represents my experience well.

I came in here 3 times so far. The first time was a walk in for a hair cut. Right when I came in, Hue greeted me, offered me some tea or water & asked what she can help me with. She took me in right away.
Prior to my hair cut, she shampooed/​conditioned it, then she massaged my scalp with a special oil that gave it a nice tingly feeling. Ohhh! The head massage felt good! I’m sure it was a special Aveda oil since they are an Aveda salon. They all about that Aveda life! I love how she was not too gentle & not too rough when shampooing & massaging my scalp. Sometimes, I go to places & they seem so forceful, but not Hue. She was perfect.
As she was doing my hair, I felt like she was very professional & had great experience. I thought she was very lovely & takes pride in what she does. You can tell when people are happy doing what they’re doing because it shows in their work. She told me she takes classes every month to keep up w/​the new trends & ideas. Hue was the sweetest & the best hairdresser. I loved my fresh new hair cut.
The next time, I came in with an appointment, She gave me some color & highlights, checked to see if I had any more split ends so she can handle that sheeeit & did my nails. I was like, «Dang, you do everything around here!»
They do hair, nails, pedi, lash extensions, etc. w/​outstanding service, offering that hot tea or water every time you come in. Ooh la la. I was pretty pleased w/​the results. When I went to work the next day, people were giving me compliments which doesn’t happen often but when it does I’m like, «oh thank you!’ (blush, blush).
I ran out of time because I was there for about 2 hrs so I made an appointment to go back the next day for a pedicure.
Her husband, Michael helped me the next day for a pedicure. He was fast friendly & did a great job. I’m always wearing those high heels for my job so my feet are calloused sometimes, but he got rid of them pretty good. Put some fresh paint on the toenails & it was good to go.
So after coming here 3 times w/​such a wonderful experience each time, I figure I would show some Unilocal love to this salon. Even though, I don’t take advantage of their refreshment offerings, I think it’s so thoughtful of them to offer. They’re so sweet! This salon is probably my new favorite.

I highly recommend Creative Salon, altho I only have nails, pedi,& facial done
the staff is so attentive & knowledgeable, Hue the owner is the BEST at her craft!
Its a family owned business so they are all aware of what the client needs!
I have been coming to them for over 2 years, they’re the BEST!

I actually wish I can give Zero Stars on this review!
Well, 3 other bridesmaids and I were supposed to get out hair done for my brother’s wedding, which is a really big deal! We came from Los Angeles and had our day perfectly planned with hair then makeup then the hotel for the ceremony.
My new sister in law made us appointments and was quoted $ 65 flat! When we arrived they said the cost would be $ 95 for my hair length! Then a hairstylist (which sounded like a Russian Accent) came to us with this snotty attitude, talking down to us and tried to imply as if we couldn’t afford it which definitely has not the fact!!! We for quoted a price and we wanted the price which we were quoted! The male receptionist then said «oh that’s just the price we say over the phone» so basically lie!!!
So, while getting my makeup done at MAC, I told the artist the story and how sad I was that I won’t have my hair done for my brothers wedding, he then recommended me to try LOOK Salon at the Town square which we enjoyed so much and the prices were great! If he didn’t tell me about this place I would have went to a wedding with my hair not done! Wouldn’t recommend this place with a staff of snotty people!

Please note this review is for the salon NOT the stylists.
From the salon perspective I have had multiple poor customer service experiences, below I will list the two most prominent.
I have been going to this salon for a little over a year and have only amazing things to say about every stylist I have encountered. As such I have recommended most my family and coworkers to go here. That being said; the customer service from a receptionist perspective has been fairly poor all around. There are particularly 2 incidents which led to this review and the 3^rd being that they discourage leaving a tip for the stylist on a card and actually ask you to bring cash (seems fishy and in bad taste).
1. I had made an appointment on a day in which I was flying out of town for work and was on a tight schedule. I arrived a few min early but basically right on time. The receptionist (i don’t recall her name) just looked back and said «oh your stylist is out, she should be back shortly». I then sat in the lobby for 15 min waiting when my stylist walked out from the back and greeted me and said she had been waiting but no one told her I was there. This was true because the receptionist didn’t even leave the seat to check.
2. For my mother birthday /​mothers day I wanted to treat her to a spa day. I called ahead and asked if I could purchase a gift certificate online or over the phone so that she could come in and get her hair done. When speaking with the receptionist I was told that I couldn’t purchase it online so she would make a not on the account and they would call me for payment when she completed. Giving my mother this info she didn’t take any payment with her when she went to get her hair done, assuming that is was taken care of. After the cut was complete she was left embarrassed now that she couldn’t pay at the time. I spoke to the salon manager and explained the scenario who told me «oh well they gave you wrong info she needs to pay». After a short discussion I assured them she would be back. Needless to say this turned in to multiple trips to the salon plus the embarrassment she faced.
Not only did this second scenario ruin what was to be a nice thing it he even asked her to leave collateral. It was quite offensive and IMO in poor judgment given there mistake.
All in all. Stylists are great — owners /​managers /​receptionists — thumbs down.

I find this gem through Unilocal.I saw all these 5 star reviews & the reviews speak for themselves.
I came here for the Salon, I needed a hair cut today & I couldn’t live with how long my hair was getting. I walked in without an appointment at 1PM to find it relatively quiet.
Julia was so nice, I couldn’t be more happier with the service. She heard me out & threw some ideas out. I’m so happy I checked Unilocal