Desert Hope Treatment Center

I’m SO thankful for DH. My life was saved in Las Vegas! Great facilities and made me feel very comfortable during my detox. I have also gained a strong network of friends and family. I Love DH!!! Thank you for caring about me.

Please Beware Total lie ripoff We need a class action suit on these criminal. Las Vegas mob still alive they lied to insurance companies They lie to get you in by salesforce tell you all the ammenties Which are all untrue The 5 restaurant is soooo bad the food is out of a can Chef wore dirty clothes They saved unused food to make soup a couple days later The fees they charge for the classes are taught by the staff untrained not all of them but most of them Stealing from your room People jumping fence and bringing Herion and other drugs back in And staff lets them stay Beware don’t go to this place its a RIPOFF!!!,

Desert hope is a good place if your going to put the work in. Make sure you have a aftercare plan before you leave. I made the decision to go to another rehab after I left because I wanted more treatment. Desert hope was a very nice place. They do everything for you, you really don’t have to lift a finger witch can be good in detox but where are the life skills? I met some amazing people who are still sober. I am truly great full to have gone to a destination rehab!!!

BEWARE BEWARE BEWARE. Don’t even think about sending or bringing your loved one to Desert Hope Treatment Center of Las Vegas. It’s basically an insurance scam hotel, and I do mean that in the most literal sense «Hotel». Like every review after this one you will see the pattern of how their main focus is getting your money and not doing a single thing but provide a hotel room and billing the life out of your health insurance. They will also try to get any money they can squeeze out of you up front. Our son only spent 9 total days there and this place billed our insurance over $ 10k and an initial deposit of $ 2k. In fact they are still trying to bill our insurance 3 months after they discharged our son. Our son provided us details in the daily functions and stated that he was only seen by a counselor and/​or doctor/​therapist only one time during his entire stay and yet they billed our insurance 16 times indicating he was seen or consulted by various doctors. Our son said there were more drugs going around in the «Hotel» environment than there are in the streets. Habits only continue in there he says. According to our billing records from Blue Cross they stated he was also in lab work almost every 4 hours, which according to our son is not true at all. When we called to get status updates and spoke to the case manager she seemed to know absolutely nothing about our son. After we spoke to him and then back to the case manager she seemed to be talking from a script rather than our son. Our son stated everything they told us was a bunch of bull and didn’t do or receive any of the treatment or counseling they said they provided. He said he never met with any of the doctors who billed our insurance. We attached a photo of the insurance scam. billing and names of each of the fake doctor names they are providing to our insurance to appear legit. BEWARE STAY AWAY FROM THIS PLACE. Desert Hope it is not. More Like Desert Scam.

Long after insurance has paid you
They still want money.
I don’t recommend
5 people I know on Facebook from my stay have died in the past year.
Great job!!!

You should listen to the negative reviews for this treatment center. I talked to a lot of centers before deciding where to place my loved one and it became clear to me that Desert Hope would say anything to get me to use their facility. They talked a lot about their massages, music room, gourmet chef, many amenities. But when I ask about a program for recovery, they were very vague and would not confirm anything, or about family week. When I ask for specifics about the price, I got many different quotes, that kept going down. I ask if they were in or out of network on my insurance PPO and they lied to me telling me out of network was what I wanted. I know more about my insurance plan then the average person knows, and out of network means that the facility can charge you for anything the insurance doesn’t cover even after you’ve paid your deductible and your total yearly out of pocket. When I pointed out his error the rep. insisted they don’t back bill but get paid by the insurance each day or ask people to leave. (as stated below in other reviews) It didn’t set right so I came to Unilocal to read review and quickly saw that they had been very skillfully manipulating me on the phone. They do back bill as stated below, one of the higher star reviews said she was billed 20,000 after she got home even though the insurance had paid 30,000 already. Proof of another lie,” we don’t back bill”. He offered to put that in writing but what he sent didn’t give any kind of guarantees. Someone in the other reviews said desert hope told a lot of lies to get them there. After reading the review here I could clearly see how I was being manipulated, everything the negative reviews said rang true with me. If I’d only talk to them a few minutes and then said yes, like they tried to push me to, I’d have missed it. But I ask myself why are they pushing so hard to get my business when the other centers I talk to didn’t seem of desperate. That made me suspicious enough to read reviews, thanks Unilocaler!

Let me start by saying this place is very questionable. My daughter called them and started coordinating her entrance into their program. When I got on the phone with Chase, my first question was if it was a 12 step program?, the answer I got was, is that important to you? I said yes, as an adult child of and alcoholic I was practically raised in the 12 step program. From Alatot, Alateen and Alanon. I was from MN where the 12 step had really taken hold. My mother was a Sponcer and ran the groups until late in her 70’s. So
Yes I know what works, what saves lives. The first thing I questioned was that they wanted to send my daughter to Texas. Later I learned why, it’s to receive outpatient benefit payments directly. If she is moved out of state her address changes so therefore the benefits are paid directly to them. So I had a problem with her going to Texas when she could be right here and we could participate with her. However they do not have any family programs, they don’t even have visiting.
They did have a speaker who flew in for a 2 day seminar meeting that families had literally had fly into Vegas. My daughter was 1 of 2 people that live here. And most of the people I met were from guess where? Texas!
The 2 day class was about the brain and family dynamics. It literally left the addict having a scape goat and the disease isn’t their fault as if they were the victims. I kept waiting for the but, the personal responsibility, even those of us with a strong spiritual relationship with Jesus Christ were left being shamed for forcing, God, faith morality and personal responsibility on our children.
I was told that they took out patient benefits as payment in full so we shall see. I have the emails but thus far I trust nothing and no one involved with AAC. Even my daughter said today that she is getting nothing from this and it’s always drama central. Between runners and arrests each evening she has been very entertained but is now tired of drama and wants to get in another program somewhere else.

this place is the worst they dont help you at all. they take your money and cast you out. I was having sleep depreciation and they would violently wake me in the middle of the night for a urine sample which could have been done earlier

This place is crap and nothing but a house of cards and façade of lies. How anyone gives this hell hole a good review is astonishing. I stayed for 2 weeks and left. Let’s put it this way, the facility is fairly nice but if you like being treated like a 20 year old prison inmate, this might be a good place to go. No phones, no TV and no Internet except for very special occasions and permissions. The treatment is REALLY BAD! Your day consists of utterly useless meetings hosted by newly sober AA people with no clue and absolutely no plan. They basically just The place is disorganized and just in total disarray! Nobody knows what is going on at this place, no one! If you need anything, good luck! The one on one therapy they speak of is a joke and the entire place is nothing short of criminal! If you want to actually be treated for your addiction, this IS NOT the place to go!!! If you want a 30 day retreat where you get treated like a prisoner, then you may like this. Otherwise, don’t pay attention to the good reviews and heed the warnings of the bad reviews. While I was there, I did not hear ONE PERSON say anything good about Desert Hope, NOT ONE PERSON! Conversely, I checked into Passages Malibu and it was the polar opposite and a VERY good experience!

‘This Place’ was a total waste of a great amount of money, time and frustration. I must say, it was beautiful, new, & the food was 4 star fantastic, however, the purpose of being there was lost in all of that with the major disorganization & major under staffed situation (basically, a zoo like situation). Seriously unbelievably laking many, many important things told upon (paying 25 G upfront), simply were not there… what was there was as I said prior as well as spending 30 days with whining, spoiled rotten ‘guests’ and staff. To sum up my review, I would never, recommend ‘This Place’ to anyone. I about become ill when that commercial comes on my TV.
Sincerely,
KK
word to the wise & from someone that went across the country & paid dearly, think thrice

My experience at Desert Hope played a remarkable part in my life. That is why I want to share it with anybody who has been struggling with alcohol, drug or any kind of dependency for a period of time and also share it with those who might want to support another person in need of help.
Shortly after finishing my assessment over the phone with American Addiction Centers, they scheduled my flight and I was on my way to West coast within hours! A staff member picked me up at the airport around midnight. During the first few days, caring medical staff watched over me. Since I spent some time in a hospital prior to my arrival, I chose not to detox at Desert Hope, but I have heard good feedback on that from other clients.
Overall, the facility is absolutely astonishing, beautiful and spacious. My room looked luxurious, my bed was comfortable and the bathroom was big. Because of great housekeeping service available for the clients, the facility was always clean and neat. The facility has a gym, art room, patios outside and even a musical room with a grand piano.
I have been to various treatment centers, but the program has a unique and holistic perspective on every aspect of the disease called addiction. I would like to share my insight on their treatment and how it worked for me.
First, DH cares about PHYSICAL well-​being. My weight was 75lb upon starting my treatment and I was out of shape. The staff members set me up with a nutritional specialist and counselors that helped to look healthy and properly gain weight. I received useful suggestions on how to work out as well and I had an opportunity to apply them during my treatment. They had a personal trainer and yoga instructors. Furthermore, if you are a client that shows some progress, you can get a one hour massage. I personally utilized any opportunity to exercise as it made me feel much better.
Of course, my body had to be medically examined and restored to its balanced state. The nurses were knowledgeable and doctors were professional. I was open to their suggestions about my further treatment and was very satisfied with medications they introduced me to during my treatment at DH.
Second, the program at DH addresses PSYCHOLOGICAL aspect of the disease. It helped me with my MENTAL illness and EMOTIONAL disturbance. I had both group and one-​on-​one sessions with counselors, behavioral therapists and psychiatrists. During individual sessions, I felt safe and welcomed; I was always honest and open about my problems, which made this session work for me tremendously well. I could finally concentrate on what’s most important to me — my inner self. I highly recommend participating in all groups because there was so much useful information I got out every time I attended one.
Third, the program helped me to start growing SPIRITUALLY. Besides 12 Step program, you may try other approaches such as Smart Recovery, Rational Recovery, and others. DH also brings worship services and people from churches to the facility. For me, attending meetings, listening to the solution of people in recovery, sharing my experience and realizing similarities with my thinking, actions and emotions based on other personal stories.
Lastly, there is a SOCIAL aspect of recovery. Before I was discharged, I made a decision to stay in Las Vegas. Caring case managers helped me to find a sober living house, introduced me to local people in recovery, assisted me with admission into Intensive Outpatient Program, familiarized me with the best recovery clubs and meetings in the area and even recommended me what doctors I could get referrals to.
Also, if your family is willing to participate in your recovery, DH offers therapeutic programs.
Finally, I would like to emphasize an important factor of such great success of any program at American Addiction Centers. The majority of people working there are also in recovery, and each and every one of them is evidence to the fact that addiction is a serious but TREATABLE disease. Personally, I have never felt so accepted and understood at any other treatment facility but Desert Hope.
I highly recommend you calling their number so that you could find out what would be the best option for you or your loved ones.
To sum up, the treatment at Desert Hope incorporated all aspects of my well-​being by analyzing not just physical but nutritional, emotional, mental, social, environmental and spiritual values. They are extremely helpful in teaching me what lifestyle I should have in order to stay clean, healthy, strong and happy.
At the end of my treatment at Desert Hope, I had faith, feeling of support, a solid plan for the nearest future and positive attitude upon whichever was coming next.
The day I left the facility, I was no longer shaking, my skin and my body looked healthy, my thinking was less foggy, my mind was clear and I even could play my favorite Chopin’s nocturne nearly as well as I used to… 13 years ago.

I struggled with heroin addiction for almost ten years. I have been to a few rehabs in my active addiction but nothing compares to the respect and care I received at Desert Hope. The detox procedure was quick and pleasant. I was welcomed with open arms by the staff and at that point I knew I was in the right place. I loved the one-​on-​one meetings with my therapist and case manager. The staff truly work hard to make sure you get cared for. There’s a five star chef cooking three meals a day!
Desert Hope gave me all the tools necessary to live a life free of drugs. Because of this program and the suggestions I took from the staff, I am clean today.
If you are living in active addiction and you want to get clean, I STRONGLY recommend calling American Addiction Centers today.
Recovery is possible. I am living proof that this program works.