Diana Xu – State Farm Insurance Agent

Diana is a reliable agent I’ve ever dealt with. I have had dealt with an insurance agent from State Farm and he was not as great Diana. Diana has helped me with getting good rates with the maximum coverage for both my car and properties. She is not only professional, but also has a passion to help her clients seek for a suitable product that they need in State Farm. In addition, Diana does her due diligence by informing her clients the products and services offered at State Farm and taking care of her client’s car accidental cases and other matters. She will respond to and take care of client’s inquiry on a promptly manner. She definitely deserves a five stars because I appreciate her business profession and attitude.

Had a car accident on mother’s day and my car was total loss and Diana help us through the process of recovering the claim and handling the bank for the remaining balance. Trouble free and always reachable for help. Thank you! Super Five Stars! We have been using Her service for three and it only gets better. Thanks to Diana.

Another swing and a miss in my search for a reliable Las Vegas State Farm agent. Let’s get their biggest fail out of the way first: They don’t take appointments. Yep, you read that right. It’s still hard for me to believe, but their policy is walk-​ins only because they’re «too busy» to take appointments. What is the point of a State Farm branch that is run like a factory and doesn’t care about basic customer service? No clue, but that’s this agent.
Now, I wish I had been told about their no-​appointment policy upon my initial call to this agency, as it would have saved me a lot of trouble. Unfortunately, the first time I called in, this agency treated me to another epic fail. Diana actually picked up, but it was very clear she wanted me off the phone as soon as possible.
Diana made three errors in just this first, brief telephone conversation: 1) She insisted I had to call a central State Farm department (this was not true, according to the rep at that State Farm department); 2) she told me the wrong department that I was supposed to talk to; and 3) to top it off, she gave me the wrong number for that wrong department.
This was an especially egregious combination of errors since this led to me being connected to the wrong department, then asking for another but still wrong department, and then being transferred around and around within State Farm’s phone systems until they were able to figure out which department Diana actually meant, only to have an agent there tell me that Diana was wrong to have me call.
It was after this that I called back into Diana’s office. A different agent picked up, but he, too, clearly wanted me off the phone as soon as possible. That’s when I asked to set up an appointment and was told they don’t do appointments because they’re «too busy».
Diana, you’ve thoroughly earned this 1* rating.