Don Tortaco Mexican Grill

Some of the staff isn’t so friendly a woman who works there always gives me a hard time. The food is okay, you dont get your moneys worth thats for sure.

Stopped at Don Tortaco tonight on my way home from work. I ordered the #5 2 tacos with rice and beans. I asked for the tacos to be on a soft shell. I recently had some dental work and the hard shells are too hard to chew. The cashier confirmed that I wanted soft tacos. She gave my order to the cook.
My order was ready quickly and I walked out the door. When I got home and opened the styrofoam box I noticed the tacos were on a hard shell. Grrrrrr! I decided just to deal with it because I was home and already in my PJ’s and it’s 3am. While trying to power thru the tacos, I noticed that one of them had a stick imbedded in the shell! I had to break the shell to get it out. It’s a good thing I just got off work instead of just coming home from a night of drinking because I may not have noticed and I could have choked on that. It was very sharp! I am very disappointed in the food. I will just go to Roberto’s down the street instead.

I recently went to don tortaco this past weekend and I can honestly say that this is by far one of the most disgusting places I’ve ever ate at. It is not a good representation of Mexican food in anyway. The food was reheated, refried. The food tasted old and flavorless and you could taste a hint of residual flavor from the oil salsas were watered-​down as well. The best thing I had was a fountain drink, everything else is was garbage. For all you people who want quality Mexican food I recommend you go to taco y taco. it’s all fresh and cook in front of you and it taste pretty good. but as far as this place goes I would just avoid it I’d rather eat Taco Bell and to go back to this fucking place again.

I don’t like doing these types or reviews but this is absolutely unbelievable. My husband went next door to get dinner since we have a new baby at home and don’t have time to cook. He ordered the carne asada nachos like always. And brought it home. We were busy with our other 2 kids and didn’t get to eat until just now… This photo is what he sat down to. I don’t understand why this would be acceptable to anyone especially the one who is making it. Mind you, no food was eaten from the container. It is messy from the transportation home.

Ordered my food and waited like almost an hour before I got my food. Worst place to ever go in my opinion.

I’ve been looking for a good small Mexican place to order a good chile relleno burrito and I found the place. Really good food!

I’m surprised this place doesn’t have better review stars. Very good Mexican food near us. We go super late and they always come through with great meals. I recommend the carne asada quesadilla and their tacos.

FALSE ADVERTISING!!!
They don’t take they own website coupons
Nasty attitude by the lady boss
Not the pour new cashier lady she was nice but clueless

I just went there for dinner on a Sunday night at 6 pm and had the Chile Verde plate. I saw the cook microwave the chile verde and it was room temperature when I ate it in the restaurant. 30 percent of the pork chunks were all pieces of fat too. I ate about one third of my plate and had to stop. I went to wash my hands in the bathroom and then discovered there were no towels left to dry my hands. Worst Mexican meal I have ever had in my 40+ years.
The last time I went here I said I would not return. I am saying it again and hopefully do not forget.

Went in late night with my wife and ordered super nachos. When we opened the box, the chips were drenched in watery red sauce and had unmelted cheese sprinkled on top. When my wife asked the cashier/​cook, he said «it’s ok, it’s ok» and brushed off her complaint. Then he said if we wanted guacamole and sour cream, we would have pay for a side of each. He was very rude and thought the whole incident was funny. The food there is always disgusting, but it’s close to my house, and after a night of drinking, it’s convenient, but always tastes like greasy trash, bland also. But now the service is bad too.

The food is always delicious and the venue is clean, the staff is kind and quick to attend to you. The food takes a bit longer than expected to come out but I suppose that is a good thing since it shows they are taking a little bit of time to prepare this food.

A good 24 hour spot. Food is prepared to order so comes out hot and food flavor. Nachos and shrimp platter are always good.

If you’re going to have a Mexican restaurant make sure at least one of your employees can speak English… Rude male cashier as well. Also your tip jar is spelled incorrectly so that’s probably why you don’t have any tips.

These guys have no customer service skills whatsoever. And then they have the nerve to hang a tip jar on their drive thru window… No wonder it’s always empty. As for the food it’s just as shitty as Roberto’s which is right across the corner. Typical Mexican drunk food joint.

It sad the food is really good, customer service is terrible. And make sure you check your bags if you order to go. Every time I have ordered from here they are always leaving out an item or two. You never really know what you are paying for because they don’t give a receipt either. The food is good, but the service is so bad I will not be going back after the 6^th time of not getting all my food and having to drive all the way back I give up on this place.
I am rerating this place because the last couple of times I go in they are so helpful and friendly now maybe they have a new staff because I don’t know anyone but huge improvement

It sad the food is really good, customer service is terrible. And make sure you check your bags if you order to go. Every time I have ordered from here they are always leaving out an item or two. You never really know what you are paying for because they don’t give a receipt either. The food is good, but the service is so bad I will not be going back after the 6^th time of not getting all my food and having to drive all the way back I give up on this place.

Pretty much exactly what one would expect from a taco joint like this one. Visited here at 5:00am due to minimal open restaurants and a slight craving for some tacos. I ordered their breakfast burrito and a few carne asada tacos.
The meat quality in the tacos was very poor and bland, the cilantro/​tomato and other veggies inside the taco tasted like they were left in room temperature. The lack of fresh veggies and grade F meat combined for a mediocre taco at best.
The breakfast burrito which consisted of steak, cheese, and eggs also disappointed on the same level as the tacos. The taste was extremely bland and the steak had qualities more align with rubber than it did beef. One pro is the size of the burrito which was bigger than a burrito from chipotle. Although, it’s a bit ironic because who wants to eat more of something they don’t enjoy…
This would be a 1 star review but it is 2 because of the good service that was provided by the single man running the entire place. The order also came out surprisingly quick given that one man ran the register and prepared the food.
Unless it’s a lack of options, I will most likely not return.

disclosure i am drunk off my ass.
BUT
Don gets a high five! I stumbled on in and i couldnt read the menbu so i asked dude behind the counter what was his favorite. whatever it was it was 6 bucks and hella bomb. i don’t kno why pprl trip on this place. it good. don’t expect authentic HELLOPOPOOOOOOO, but excpect good. don’t trip.

CALIFORNIA BURRITO!!!
This is great comfort food.
I never have to wait longer than 5mins for food either and I order a lot cause I’m a chunk.

Don Tortaco always comes to mind whenever I’m hungry in the wee hours of the night. And surprisingly enough, I’m always craving this place while I’m 100% sober.
This is your go-​to place when there’s little to no options at night giving you good food at a reasonable time with a reasonable price… For Mexican food. My four stars is strictly based on my usual order: rolled tacos, regular tacos, carne asada fries/​nachos and quesadillas.
If I want burritos, I’d go to Phat Phranks off of 2 – 15 & Decatur (they’re not open ²⁴⁄₇ though) but I’ll get into that in another review. As of right now, right around the block type food, this is the place. And it’s right next door to a Neighborhood Walmart making your late-​night errands run smoothly.

EWW No.
I don’t know what happened to this place.
I got to 3 different Don Tortacos… So i know when something is off or bad. So far the other locations make GOOD food and have GOOD service. This one is laking in BOTH.
Todays event is was what made we write this.
Went there around 2:30. Ordered some food.
When I got home and took everything out of the bag, there was a CLOUDY GREEN puddle of liquid at the bottom. The one burrito was saturated with so much of the liquid that the wrapping paper would not come off. It was MELTED on to it.
I was so pissed I had to drive all the way back, leaving my guest to wait for me to eat.
I figured the girl in the front counter would offer something different, but when I showed her the smothered wet burrito her reply was «oh thats the cheese.»
Really?
Your cheese is green and wet and drips from the burritos? Fantastic… Not really.
She didn’t offer another substitute, she didn’t even offer to help, or suggest to make something else.
I just asked for my money back. I didn’t want anything anyways. Not from this place ever again… The DIY salsa bar had rotten radishes in it, so rotten they were curling. The limes were brown as well… They seem to not care about anything here.
Their guacamole was slimy and watered down. The worst Don Tortaco in Vegas.
My boyfriend came here before and had the same experience, when one of his items was left out of his to go bag. She forgot to put it in his order, he has to sit and wait while everyone else got their food, till his one item was done that she forgot. He was the first customer there and last to leave.
I hope management sees this, and recognizes.