Eagle Sentry

My parents had purchased a house in Las Vegas that was set up with a pretty elaborate system. After installing both broadband and satellite TV, we contacted Eagle Sentry (they originally set up the system) to come re-​configure the system so that we can get the system (TV, Music, etc…) working. Waited for the first appointment and they sent out a sales person who pretty much couldn’t do anything to help. We had to escalate this and they set up a follow up appointment with a tech who came out and spent a day at the house. They charge hourly for over the entire day and over $ 500 later, the only thing we got was a 1) firmware updated to the most current version on a WAP 2) set up of a basically Karaōke system 3) a basic mapping of the design. The tech wasn’t the originally person who installed it so he spent all the other time speaking with the person on the phone who set up the system. So ultimately not much was done for $ 500. We scheduled another appointment for them to come out and then there was another 16 hours of labor built in, including 4 hours of training and 3.5 hours to set up the Karaōke machine. Really 4 hours of training and 3.5 hours for a Karaōke system that was already set up the first time but just needed to know if it can be displayed on another TV? It’s either going to work or not and they should know that within 30 minutes.
Bottom line… BEWARE of hour billing and skyrocketing labor charges. We have decided to find another provider. This actually looks like the similar review as the one from Jacqueline S below.

As an update… I was contacted a few months later by an executive of the company who apologized profusely for the poor service. After a conversation with him, I have to say I was very impressed and believe his words in «that is not the way they do business.» He was emphatic about it and I believe it now. He hoped that I would try to company again, and actually I really will now. In fact, based upon this follow-​up, I have recommended this company to a friend. This is a good example of the fact that” Customer Service is not a department; it’s an attitude”. Good for you.