Einstein Bros

I came here late morning to take advantage of my birthday email. I’m not generally a fan of Einstein’s in general because the service is so spotty no matter the location. At least that’s been my experience. There was absolutely no line when I entered and two people behind the counter. I think the problem is they were both helping me versus what I’ve seen at other locations where you order at one end and pay at the other. So I ordered my breakfast sandwich as a combo meal with fruit as my side. Bag handed to me with no fruit. I also placed a second order for a desert because I had a coupon for 20% off that could not be combined with my free sandwich offer. I assumed all my items were packed in one bag because, again, I’m the only person there and the same person rang me up and I thought packed my items. I drive away and something told me to check. Of course no dessert. I make a U-​turn and head back to the store. I told them I didn’t get my dessert. The food preparer said, «Aren’t there any in the basket by the cashier? » No. He said, «There usually is and proceeded to get me one from behind the counter. Oh, how I wish I could have taken my tip back! Also, the fruit side is not worth it. Smallest serving of fruit ever!

Just leaving this location… And honestly my sandwich was simply amazing, I ordered the tuna on a everything bagel and it was everything! BUT Can I sit at a clean table? Can someone PLEASE sweep or even wipe off the tea machine, the coffee station, or how about you just clean period! It was gross… Nothing was clean my daughter said mom lets cancel our order… Which we probably should have because she barley ate! her order was wrong and now I’m on my way to a drive thru to hold her over till dinner… Long story short Mr Einstein employees just because it’s Sunday doesn’t mean that you can slack and not keep the store up! I’ll go back to another location but not this one! Hoping that my amazing tuna sandwich doesn’t make me sick!

A great place to relax and start your day… friendly staff and clean environment. .Monday’s are $ 6.00 buckets and their schmears are great…

Last week i was disapointed about the speed of processing my order, i still came back. But what i’ve seen today really pissed me off! One man with dirty long hair (maybe was not dirty was with wax, but still he sould have weared a cap) NOT wearing a cap is preparring the bagels here! I had to ask for somebody else to make ours! This is outrageous ! I’ve never seen something like this !

Products good. Staff not so good. They don’t know their products and not friendly. She also didn’t understand what an open faced bagel was although they sell it like that.

I tend to like einsteins a lot though this was my first time to this location which seemed to be ran entirely different. I ordered the veggie sandwich with hummus 6.99 and added turkey slices $ 2.50. My friend ordered the asparagus, mushroom and egg white bagel 4.99. Setup was weird for ordering we had to pretty much back track after ordering to another station to pay our order. Staff did not seem happy to work here. Also seems unprofessional. We were instructed that our food would arrive to our table so we took a seat. It was mediocre up u too this point… When the order arrived we were told we may grab our chips from the chip station since our sandwiches came with chips. The employee directed us to the chip station. We grabbed chips and then returned to our table to eat. At which point I realized the extra $ 3.00 I paid to add turkey on my sandwich (which is outrageous) wasn’t added to the sandwich. I walked up to have the fix the order. I waited while other customers were helped before me. Hmmm. Instead of remaking the sandwich he took the sandwich from my hands and put two slices of turkey on it (for $ 3.00) um okay. Upon returning to my table a secondary employee was confronting my friend because apparently her sandwich did not come with chips. How rude to speak so loudly where other customers were looking. As if we could care less about the $ 1.00 chips. Just a reminder we were instructed to grab chips… Unknown to us that her meal didn’t come with them. We paid for the chips since she opened them already. We will not be coming back here. Get your $h1t together!!!

First and foremost, there’s a drive thru (For Starbucks apparently) but it wasn’t marked Starbucks until we got to the order speaker, which we then had to drive thru. Confusing. Also, this store’s order location and pay location was confusing. There’s two entrances but the order location is on the far right of the store and then we had to pay at the counter behind us. Weird. We sat down to wait on our food, which came quickly, but the order was incorrect. The person who brought our food invited us to go get our chips for our sandwiches but when I got mine and opened the bag, someone else came up to our table to confront us saying it didn’t come with chips (my order, at least) and that I had to pay for it. My friend went to fix her food and pay the cost of the chips but the guy later returned to me with a paper showing I owed money on the chips still… Which my friend had already paid for. Very unorganized and embarrassing to approach us like that with other customers looking at us. On top of that, my egg whites taste like rubber and the veg out sandwich, my friends order, with only a couple turkey slices added to it, isn’t worth $ 10.00. Won’t be coming back, please find a friendlier staff.

I’m really not a huge fan of this location. As far as bagels go, they are really good– I’ve never had one that tasted stale. But the service here could definitely use some work. The staff seems to get incredibly flustered whenever there’s a rush. I came in around 10:30am and ordered a ham & swiss sandwich on an artisan bagel– come to find out 15 MINS LATER that they ran out of artisan. So, I order it plain and come to find out again that they are out of ham. Upon learning this, I ordered a new sandwich all together– which the staff then proceeded to forget about. To compensate, they refunded my money & threw in 2 free pastries with my order. The thought was appreciated, but I unfortunately can only bring myself to give 3 stars after that.

The staff at this location is absolutely amazing! I was greeted the moment I walked in. I am one of those customers with «special requests» and they did a great job at accommodating me. By that I mean I wanted an item on the menu modified. I got the chicken country salad sandwich but asked to have it made «panini» style. I think I made a great choice as I absolutely loved every detail about it. The manager there is super friendly and so was the cashier. I got there around closing time and they were very polite to inform me that they would be closing soon and didn’t rush me out. I will be coming back here for sure!

I didn’t receive proper service. The person who was helping me was somewhat rude and had a «what are you doing here» face. I could tell he didn’t want to be there and I’m not sure if he was treating every one else the same way, but I just wanted to get out of there because I felt that I was an inconvenience to him.

I love Einstein’s bagels. The bagels themselves are amazing. (When I get the ones I actually ordered made correctly)
This location though? Not as impressive as the bagels. The length of time it takes to get an order is ridiculous, the accuracy of the orders are a ⁵⁰⁄₅₀ chance & workers aren’t the warmest people. Everyone seems to be pretty miserable working there.
The only reason I gave the 2 stars was for the bagel themselves.

Loved this location the first time we visited and haven’t been disappointed yet. The food is fresh and tastes good each visit. I prefer the strawberry salad here to a competitor. Einstein’s salad has greens in it not the white bitter part of the lettuce which most people throw out. I adore the dressing as well! The sandwich options are good too. Darin usually gets the Turkey bacon avocado! It’s a rare restaurant where everyone in our little family is happy to eat at each time!

Okay what is so hard about getting the order right for one bagel. I asked toasted nope didn’t do it. I asked for salmon cream cheese nope placed something else. Asked for lox got two shitty dried out pieces.
Just hard to get a good bagel unless you make it yourself or go to the Bagel Café.

I periodically stop at Einstein Brothers to buy bagels. I really like salt bagels but they don’t make these. They just have pretzel bagels with some salt on them. I stopped to get ½ dozen bagels so I could have something different for breakfast.
The bagels are good, but I think they’re more expensive that some other places. Service here was prompt and friendly.

I like this location. It is right near CVS and Sprouts which I like to go to, so I have been here twice. Both times I had a great experience.
Staff: They are very friendly here. I have been here twice and they are quick to greet you.
Service: This is a self-​service place, so you kind of serve yourself. Both times I have been here though, they have brought my food to me rather than calling my name. Nice staff!
Food: Really good. Its a chain, so its consistent with the other brands. The coffee and iced tea seemed fresh here.

Samantha and James were absolutely amazing and had the best customers service. Especially for being the fist customers of the day early in the morning. James was more than excited to be the baker and that made the bagels taste better, made with love. As well as Samantha was on point a wonderful cashier. Only let down was they had no tip jar. Wish they did, the deserve it!!! Thank you to Samantha and James for being so nice last time we were there the red headed cashier she was pretty cool too. Will def has this as our regular bagel shop from now on.

This place usually is awesome and their service is usually great, but today it was totally off.
The girl at the register took 10 minutes to get to us because she had made a mistake.
The second time we came back to get a coffee the girl who took our order did not hear the first 4 times we told her our order. Then when we paid the same girl at the cash register had another problem with another customer so again we waited while she fixed her mistake.
Once we received our coffee we let the cashier know that it was supposed to have extra ice and she

It’s no surprise that the bagels and shmears are wonderful. This location is the closest to my parents’ house and my mom loves Einstein Bros. bagels, so this is where we visit. The interior is very nice and cozy. The staff is very friendly and accommodating. I love the selection of bagel flavors (Everything, Potato, Asiago Cheese, and Sesame Seed are some of my favorites) and the reduced-​fat whipped shmears are so, so good (Sun-​Dried Tomato Basil, Garlic & Herb, Onion & Chive are my go-​to flavors, but they’re really all delicious except the Smoked Salmon). During the fall, they have delicious offerings like Pumpkin Walnut Gourmet Bagel and Pumpkin Shmear (YUM!), adding to the fun. Get the baker’s dozen box, which comes with two shmears, and freeze some for later. Also, don’t forget to ask for a stamp card and have them slice your bagels!

Its good. i love their Spinach florentine bagel with the garlic herb smear. And thei chai tea latte hot/​cold is yummy! :)

While their coffee is fantastic and their bagels are good, the service could use improvement. I’ve been a regular at this Einstein location for a year and a half now, since I moved back to the Southwest side of town. Never once do they remember my face, name, or order preferences. They’re not even friendly. They might as well greet customers with a, «Neeext!» Furthermore, they are painfully slow at getting the orders through, but this was the price I was willing to pay for good coffee and bagels for a long time. Lately I’ve been venturing out to try some of the independently owned coffee shops, such as Holley’s Cuppa & Baguette Café, with wonderful experiences.
If this happens to be on your way, I wouldn’t discourage stopping, but certainly don’t make a trek to seek this spot out.