El Palacio Del Sol Banquet Hall

Por favor mi gente no vayan a este salón axxel es una persona muy hipócrita que vas por primera vez y te trata bien pero después que firmas el contrato es muy déspota. …sangron… no cumple lo que dice te cobra mucho si te habla bonito… pero por favor no se dejen engañar por este tipo … y si decide hacer algún evento en este salón no lo aga con axxel y le va decir que la gente es la que habla que no es verdad pero mi gente yo no gano nada con mentir … de que es un asco de tipo lo es me consta

I had my wedding reception at this Venue in October. I was very pleased with the presentation of the banquet hall itself. They do a great job of decorating. However, the food is mediocre. The drink policy with tickets is very tacky. The worst part of this venue is the terrible service. You are led to believe that you will be dealing with one person but every meeting its a different person. What each staff members says is inconsistent. I was extremely disappointed with the way the staff kept going back and forth with me. I was suckered in by the price and the fact that I am Hispanic. If you do decide to book at this location ask to deal with Yaneth. She is most honest of these crooks.

It wasn’t bad, but as a person that just got out off work, I was wearing high heels. I was exhausted so I took my heels off, also my ankle started hurting so I took them off and security came and told me I had to put my shoes back on. Not cool what’s so ever. I just took them off to not hurt my ankle, but whatever

Owned by a Latino establishment (no offense, half my friends are Latino).
Usually, quinceaneras are held here. I was attending a debutant for the night as part of the 18 roses (Filipino style). The area itself was already sketchy enough coming to find out it was across «The Green Door» in Village Square Commercial Center on Sahara Blvd. Security greets you at the entrance and takes your ticket to enter the establishment. Walking in, the place is decorated real nicely (hence the extra star) until you start looking at the ceilings and wall edges to capture all the water spots and unrepaired areas.
The music/​DJ was the worst! Seemed that treble was the definition of music to them. Music was either obnoxiously loud or it would be the wrong music at the wrong time. It so bad, that my cousin had to take over… Hosts and hostess did their part by serving everyone drinks. Food is cooked by them so guess what cuisine we had for the night?! I absolutely adore Mexican food, but their entrees were not very pleasing. I recommend catering from else where… that is if they even let you (good luck).
I saw the effort they were putting in to stay up and running, although it’s the little things that matter too. Aside the eardrum bursting music, fortunately the majority enjoyed the event. The kids made a laugh of everything that was happening and kept the crowd entertained. Just wish they did more research on the place they chose before hand.

I had my wedding at Chandelier Banquet Hall my coordinator was Axel. He acts like he knows it all and tells you he will make your moment memorable. He’s not wrong at all!!!
I specifically told him I will not deal with anyone else but him in our first meeting. He told me he would be there the whole way with me. He freaken lied! I show up to my venue and he’s no where to be found mind you I had seen him personally Thursday before the wedding for the last minute details and spoken to him the day of my wedding. Neither times did he mention he was not going to show up. I had sent him via text my very detailed itinerary (with times, songs to dance etc.) The Dj which also runs the show had no idea of this we had to hand write an itinerary for him on the spot. Poor guy was so lost trying to do his job. Once this was fixed and dinner was over we had a chocolate bar and a candy bar for our guest. They only put the chocolate bar and had no idea again about the candy bar. The staff got to it right away and had it up within 5 minutes. Axel made so many mistakes for my celebration. He is not professional, it’s all a front. I do not wish to book with their business ever again. He did not have the courtesy of at least letting me know he could not show up for X reason. You see idk what’s more important than a 400 people venue. I paid $ 13,000.
THE REST OF THE STAFF THAT AIDED AT MY WEDDING WAS WONDERFUL. THEY WORKED HARD AND APOLOGIZED FOR AXEL’S MISTAKES. THE GUY THAT HOSTED OUR EVENT IS NAMED ALBERTO. HE REALLY PUT EVERYTHING OUT FOR US TO HAVE A GOOD TIME. I FEEL BAD WE GOT OUR FRUSTRATION OUT ON HIM FOR AXEL’S REPETITIVE FU** UPS. I’M VERY GRATEFUL FOR THIS GUY AND WILL ONLY RECOMMEND HIM OUT OF ALL THE PEOPLE WORKING IN THIS BUSINESS.
********BEWARE WHEN SIGNING THE CONTRACT IT CLEARLY STATES THAT YOU COULD NOT SUE THEM FOR ANY REASONS. THIS IS WHY THEY DID NOT CARE FOR OUR CELEBATION.*********

I am sharing the most horrible day of my life, my wedding day. When we talked to a «Manager» from there Axxel, about booking this venue from the beginning you could tell it wasn’t professional whatsoever. His sale tactics were not slick at all, you could tell he just wanted to make the most money he could. We still decided to book this venue because of its size, pricing was not as bad and I fell in love w the decoration. I was to bring the cake, the DJ, drinks and centerpieces. When we chose the food there was another manager «Lilly» who attended us with what we decided on, she said it would be taken care of. That same day, I chose the way I wanted our tables decorated and their assistant «Maria» took a picture of what I had chose and told me it would be all attached to my contract and it would be taken care of. I also asked her if we wanted to bring extra food would there be a table where we could put the extra food on and how much would it be. She stated that it would be free to set up the table. She even showed me a picture of how it was done in the past so I kept that in mind. I want you all to know that we paid the amount in full about 2 weeks we first met .You would think that being about 8 months from the wedding itself and having paid in full they would really take care of you. Months passed, I went back because I wanted to add more food that I would bring myself and serve it after the buffet was done. So I spoke to Axxel I was very clear to him what I wanted, he told me that he was going to charge me $ 100 just for a table where the food was going to be placed. I then mentioned to him what Maria had said to me and he told me that she didn’t know what she was doing that she was new there. I spoke to my fiancé at the time and we decided to do it even though it seemed absurd that he was charging me $ 100 just for a table. I paid the extra $ 100 and we went over everything in the package. As we were going through the package he tells me you still need to pick your food and how you want your tables decorated. Honestly, from then on I had lost all respect towards him because of how unorganized they were. I had to sit there and tell him we had already did that and had to retell him everything I wanted. It was very frustrating. After we went over details he told me that he wanted to upkeep the reputation of his venue and that I had nothing to worry about. That they were professional. The day before the wedding my maid of honor and I brought everything. Maria and Axxel were both there and they had told me that I just needed to show them how to set up 1 centerpiece and they would do the rest themselves. I asked them if they had everything under control they said yes. I showed Maria how to set up one centerpiece and at the end she said that she wanted me to do them. My Maid of honor and I sat there for about and hour and a half setting up all the centerpieces and Maria left to attend other people. I was so irritated but didn’t want them to mess anything up so I just did them all. After I was finished I went to look for Maria she still was busy 30 minutes later she apologized and thats when I asked her about the extra table we had paid for. She looked at my contract and she said she didn’t know anything about it. She went to talk to Axxel then came back and said don’t worry he said it was fine. I asked her three times are you sure its fine she said yes. Wedding day came I needed last few things brought over like Ice for the drinks my mother went to drop those off She had bought 15 bags. Right after the ceremony I received a text from someone in the venue stating that they needed 35 more bags of ice or they would charge me $ 200. We got to the venue there were no servers anywhere they were all in the back the tables were not decorated the way I said and on top of that 2 hours in Axxel decides to argue with me in front of everyone about the extra food that was brought in. They didn’t serve the champagne they didn’t follow the program I had to run back and forth to attend my own guests. Most of my guests didn’t show up we had a quarter of venue full and even then, they didn’t take care of the little that were there. I wanted to cry everything was wrong. We left the venue an hour early. My maid of honor stayed taking all of the things that were extra and they didn’t even give her all of it back. I had to call Maria from my honeymoon and ask her about everything that was left over that they kept. She then told me the «OWNER» Francisco wanted to make up to me my bad experience and wanted to talk to me after the I came back. I called Maria to set up my meeting with Francisco to this day they have not reached out. After all the hard work of saving money doing extra for our own day please save your money save yourselves from heartbreak. I NEVER want to remember this day. As far as reputation goes there was someone that was shot here in 2014, they are unprofessional, they are liars and they can care less about your event

Worst experience of my life. We through our wedding here, horrible service, they messed up and washed our champagne cup because they weren’t paying attention… The guy yelled at us during our wedding about something that we paid him for originally … There was nothing but problems at this ridiculous place… All it was, were looks from the inside… It’s not worth the $ 6000-​$ 8000 they try and charge you … Do not rent this place out especially for your wedding you will definitely regret it …
All of our plans that we had for our arrangements were delayed and unorganized …