El Pollo Loco

Not happy that I did not receive my tortillas for all three combos ⁰⁶⁄₁₉₂ 016 even when the order was verified. Also not happy with Craig location as they never ever ever ever (Taylor Swift) wings it does not matter when I go morning noon night never wings and mgmt could careless

Worst El Poco ever! The staff here hasn’t got a clue on customer service. First they didn’t have the items I want (chicken enchiladas & flan). Next given all my change in quarters (no dollar bills available). Given beeper when food ready. 6 people were also beeped but none of our food was ready. They took each order off their timers then forget what people ordered. I had to tell them exactly what I ordered because they had no way to know. They removed out orders from their timers so it would not reflect badly. After waiting 30 minutes I got my food. Even with telling them my order they got it wrong! Unbelievable inept workers. Where the heck is the manager? Not to be found. Contacting their corporate office. This place sucks!

I love their under 500 calorie offerings. I have had the burrito and the bowl (the one with broccoli) on several occasions. I will try the quesadilla
I came last week for the black bean/​broccoli bowl and they failed to mention that they were out of broccoli and threw corn in instead… I was not happy!
I came back tonight and they tried to pull the exact same thing, so I ordered something else. The girl says they have been out of broccoli for «quite a while.» Really? Did the manager think of going to the store to get some while they wait for their usual shipment!

Thirty minute wait if you want chicken?
Well.
Unless you wanted a salad or burrito.
It’s inexcusable for a chicken place to not have chicken ready.

This location has come a long way since it first opened. I stopped coming here for several months because they were always getting my order wrong and this always happened in the drive-​thru and never inside. After some time went by I decided to give them another try after I received some coupons in the mail and figured I’d go inside and eat since previously I had no luck in the drive-​thru getting the right order. My order was not only correct when I went inside, but tasted really good and when it’s good like that, I hardly remember that I am in a fast food joint. I’ve been back several times and they accept the coupons I present with no problem and even my order has been correct when going through the drive-​thru. Problem is consistency. Sometimes It’s hot, fresh and tasty while on occasion the chicken is on the colder side.
Original Pollo Bowl ($ 5) — This is the best value on the menu currently. Get it as a combo (still $ 5 even if you don’t want the combo) and it comes with a small drink and side of hot tortillas. The bowl as fire-​grilled chicken, onions, beans, rice, cilantro and pico. Filling and affordable!
Ultimate Double Tostada Salad ($ 7.49) — When you feel like something more filling and with a few more extras, this should do this trick. This one has all the same things the original pollo bowl has, but the chicken is double in portion and with the addition of shredded cheese, sliced avocado and sour cream it’s really good. The creamy cilantro dressing is very good!!! All this goodness is put inside a crunchy tostada shell that doesn’t taste bad either.
They have Cherry Coke from the fountain and drinks are free refills if you are eating inside. One improvement this location could make is not running out of chicken. I have stopped by between 6:30 — 8 pm and they have been out of chicken for the night. Not sure what’s up with that, but when chicken is the main ingredient and you are out of it by dinner time yet staying open until 11 pm or later only serving rice and beans… well that is crazy.

We eat here quite often and we have never had problem but this was not the case tonight. We ordered a salad that didn’t come with dressing instead it came with salsa. We didn’t receive the tortillas that came with a meal so after going in and waiting in a long line for them came home to also find that the 2 dollar bowl of rice we payed for wasn’t in the bag either. We love their food but I also don’t like just giving money away so we won’t be eating here again

Love this place. Yummy chicken. The house dressing for the salads is awesome. The drive through can be a little slow in the evening.

Terrible. States it closes at 2300. Went through drive thru at 2147 and they were out of chicken. Seriously!!! It’s called pollo loco!!! Read other reviews and same thing has happened before. Management should read these reviews and do something. Never has McDonald’s or Burger King tell me they didn’t have burgers!!! Figure it out or close the damn restaurant

I like to eat here at least 4 times a week cause i don’t like to eat crappy food and it is the closest place to my house, after tonight i am officially done. I go here way to often 2 hours ahead of closing and they have no chicken and refuse to cook more because they are lazy. What are you even getting paid for? Why even stay open that late then?
Chipotle just gained a new customer ill just leave it at that!

I have been a fan of El Pollo Loco, the meal I ordered today was a disappointment. The Mango Chicken Bowl, it was my first and last. The problem, I live four miles away from the location, when I arrived home and opened the lid I did not see mangoes. I was disappointed but I know this can happen, it gets left out. The clincher, the ½ TBSP of micro mango was at the bottom of the bowl. When I say micro, the pieces were so small I thought it was corn. Don’t even bother calling it a mango bowl if this is the amount one will get The second disappointment was the amount of chicken, if there was a ½ cup I would be surprised. I was hungry one hour later, and the $ 6 bowl did not do it for me
The good, they use a spring salad mix, and there was a generous amount of salad. The drive thru was efficient and I received my food within minutes. This franchise does not have the long lines that I have seen at the Craig location. When I return, I will stay with the grilled chicken, it is what the do best!

I visit this location about once a week and love the convenience of the drive through. It’s my go to spot when I don’t feel like cooking or getting out of my car. The service is great and my order is always correct.

Are you really crazy for some chicken? Save yourself some time and a couple of bucks by going to a CostCo to buy one of those rotisserie chickens.
What sucks: Customer service, wait time, chicken.
First, let me tell you about the drive-​thru. We probably waited 10 – 15 minutes to receive our food. I don’t know why it takes so long to make a salad, put some chicken in a box, scoop some sides into styrofoam containers, and call it a night.
Even waiting in line indoors takes a long ass time. Waited around for a guy to figure out what he wanted — I don’t know, guy, they serve grilled chicken. Maybe you might wanna get some of those? The lady taking orders didn’t even bother to call anyone to help her; she just allowed the line to grow longer by the minute.
Real efficient procedures taking place here.
How about the food? MEH. The chicken that I had during the both times I came here was dry and not good.

I love the food, the employees and the location. If you have a special order such as their BRC (beans, rice and cheese) burrito and want the cheese on the side, they accomodate you. FYI if you are vegetarian /​vegan the beans and rice contain ZERO animal products.
This is the only place that I purchase my fresh made corn and flour tortillas.
Also the employees here are very courteous and if there is a problem they quickly resolve it.
My husband and I enjoy their desserts.

Usually love El Pollo Loco. Got a quesadilla from this location and opened the wrapping after leaving. The quesadilla was unwrapped and falling all over the place.

Slow service as usual for El Pollo Loco, the cashier was very friendly, the staff is new and probably needs more training, saucers spilled out into bag twice and when I brought it to the cashiers attention he proceeded to give me more sauces that had already spilled in the bag.

I wish that I could give more stars, but I can’t at this point. When they are on, they are the best El Pollo in Vegas, but when they aren’t, it’s pretty bad. Messed up orders, food is not good, and the employees have issues. It’s almost like 2 different restaurants. When they are good, the entire experience is good. When they are bad, it is entirely the opposite. Hope they can find the magic of when they are good and keep it.

You’d think all El Pollo Locos are pretty much the same right? Well, it looks the same, but it’s definitely not the same. At all.
My family eats EPL often because we are always in a hurry or we all come home late from work/​school, so we just order things that are nearby our home. This is one of the first times that I have eaten at this location, and it is not good.
I ordered at night through the drive through 2 hours before it closed. The service was fast. The chicken was warm. We asked for sauces, but they didn’t give us any. We brought it home. The chicken at this location did not have the signature taste that EPL usually has. It was actually quite flavorless and not that appetizing.
Most fast food restaurants usually already start at average ratings, but sadly, this one starts below.

I have eaten at a few other locations in the past and never thought that is was great food. This location pops up and out of convenience for a quick salad I stop by.
I will tell you one thing about going here… Check Your Order before you go. I don’t even bother with drive thru anymore. The two times that I did I had to go back because my order was missing an item and my order was wrong and just plain awful.
When going inside be prepared to be there a good 15 min no matter what. Service is slow and I’m not sure they have a groove yet being that they are only a couple months in. The staff discord is almost embarrassing at times. They argue with each other (it happened last night) and they seem lost when I’ve asked questions regarding their products.
Like I said, I go for a salad and it’s super close when I don’t want to cook. The store is clean because it’s brand new. We will see if that stays as a standard.

This is a bad El Pollo Loco location. I have been a few times on a lunch break and my food was messed up each time and I had to go back and have it corrected. I said I didn’t want any guacamole or avocado yet it was on and in my food. I said I wanted a bean and cheese burrito and they put rice in it. I ordered a carnitas taco and got a chicken taco. The wait in drive thru or inside is ridiculous and waiting a long time and not even getting the right order only to have it done again just isn’t right. I had a chocolate churro and it actually tasted burnt and nasty. Like a crushed up oreo cookie gone wrong. Definitely not one of the better locations.

I have never been to El Pollo Loco before so I had no idea what to expect. Was it going to be like Taco Bell or Del Taco? Turns out, it’s completely different than the aforementioned fast food joints. When I walked in there was a huge grill behind the counter loaded with, suprise, pollo. It was unexpected because the chicken looked fresh and of supermarket quality. Plus there was just a shit ton of it. I also liked the fact that there was an actual salsa bar.
I had a coupon for a stuffed quesadilla combo that came with a drink and chips for $ 5. I ordered the quesadilla enchilada style — it was pretty substantial and tasted better than I expected. The wait time was longer than I would have liked. It took about 10 minutes. And they gave me a buzzer for my order. WTF? A buzzer for a fast food joint? Anyways, since it took a little long for me to get my food, they gave me a free brownie!
Customer service was great. I think I was greeted 3 seperate times. This is a brand new location, and you can tell the employees are still getting the hang of things. All in all, El Pollo Loco is a bit pricier than say Del Taco, but the food is higher quality.