El Pollo Loco

I normally love El Pollo Loco but tonight was not one of those nights. One of my favorite reasons for going there other than being fresh and delicious is The creamy cilantro sauce that I love with everything. I ordered a Pollo Bowl combo which I have been excited about all day, yes excited about fast food lol. When I got to the window I asked for cilantro sauce and the packets of jalapeño got sauce with my order. Of course the cashier said no problem. Keep in mind I already placed my order at the microphone menu and decided to wait to get to the window to ask for sauce so out couldn’t slip her mind and could just grab or as she hands the bag through the window. When I got my bag I saw green sauce inside but no packets so I got her attention back and asked for the sauce I requested previously. She apologized and have me the missing packets. Upon getting home and ready to eat, it comes to be the green sauce I was given was tomatillo salsa and not the cilantro sauce at all. So basically, she forgot both sauces and when asked again for them gave me one and an incorrect one instead of the one that makes me go there to begin with. Not a big deal, just makes my food alot less satisfying and too much of a hassle to go back.

Don’t know how the actual food tastes here because the store decided to close up 30 minutes early. Went here because the Unilocal page said they close at 11 only to see everyone in the back, cleaning up already. I get it can be slow but change the hours then if that’s the case. Instead, I just got a blank, annoyed stare from the employees inside who clearly saw me, for coming by 30 minutes before closing. No words other than lazy come to mind.

I’ve eaten at this location many times the food is consistently fresh some times a tad to slow but always very fresh chicken…

This location sucks it took 45 minutes for me to get my food from drive-​through the Guy who was taking my order is a complete idiots they are losing business because their very unorganized…

Arrived at 10:45 to the drive thru window 15 min before their listed closing time. Employees inside completely ignored us much to our amazement. Upon pulling forward to the window we noticed the hours posted and dumbfounded employees staring at us. Turns out the hours are incorrectly listed on Unilocal but not one of the employees inside could be bothered to get on the microphone and tell us they are closed!

This location is convenient due to it not being so far off the Las Vegas Strip! The service and overall area is clean and surrounded by grocery stores so that you can pick up a few things before heading back to the strip. The customer service is great and I had no problem with my quick lunch here.

One star for the Serranos. They weren’t even spicy. Smh. Bomb tacos tho. CHICKEN IS ALWAYS AMAZING

This crazy chicken location can choke on my fresh batch of cream!
I don’t even think a complete review is necessary! I will just detail the conversation I had during my last crappy sit down visit.
ME: I would like a breast and a wing.
Employee: We don’t have that ready right now.
ME: OK, how long?
Employee: Well we no have any made right now.
ME: Ok well that is what I am wanting so will they be making any? I see an entire char broiler full of chicken, you don’t have any breast or wings cooked?
Employee: Yeah none is ready.
ME: I am willing to wait.
Employee: Ok but will be 15 minutes.
ME: Ok, well that is what I came here for so I will wait.
Employee: Yeah but is 15 minutes you wait.
ME: I said that is fine, are you trying to talk me out of a breast and wing???
Employee: No but will be 15 minutes to cook
ENOUGH SAID!
It is like going to the sex store and them being out of dildos, I mean come on!
How are you a place that is known for chicken and not have all parts readily available?
You mean I am the only person on the planet that wants white meat consisting of a breast?
I should have ordered the chicken tostada bowl that I ordered in my previous visit which was pretty good.

This a great healthier fast food. The chicken is marinated then grilled and taking straight from the grill to your plate. They have a great creamy cilantro dressing for the salad. I’m not a cilantro fan but love this dressing. Great meal at a reasonable price and you won’t feel all bloated like regular fast food. Great place for a family lunch or dinner.

You can’t go wrong with the crazy chicken. For a healthy fast food option you can get 2 pieces of chicken, 2 sides and a drink for under $ 8. I opted for the leg and thigh meal with a loco side salad and spanish rice as my sides. This particular restaurant gives you a pager that goes off when your food is ready if you dine in. The cashier was super friendly and even cracked a few jokes with me while taking my order. The interior of the store could be cleaner. I know that this particular store gets busy, especially during lunch hours, but there should be someone checking the dining room to make sure the tables and floor are cleaned regularly. The chicken is good, and if you are trying to be extra healthy you can get it sans skin, although the skin is my favorite part so I would never do that :-)
Unilocal 2015 Review #17

I have gone to this El Pollo Loco off and on for 8 years. I at one point had gotten so fed up with the awful service that i stopped going, even though I really love the chicken. Recently, we started going back, and we are glad we did. The service has dramatically improved. Also, there have been some positive changes to the menu that have made it even better, such as adding broccoli as one of the sides. The only problem that I run into now is that they often dont keep up with demand in their cooking of the chicken, and will not have leg and thigh meal available. Your choice is to either wait 15 minutes or pay more for the breast and wings. This, however is a corporate policy, so I cant fault the individual restaurant for that. It does warrant dropping a star though.

Great place to stop in for a quick lunch. Service is fast and workers are friendly. Ordered the Grandes Tacos with guacamole and it was only $ 6.

They will sell you a combo even though you didn’t want chips. They are always looking to rip off. :-(

This place consistently has old food, rude service, and I have recently decided that I’m not going to go here anymore:/.

Very very bad service. In the drive thru fur 15minutes when I got to order was told that I can not have a four piece meal all thighs.
Was told to come back in 20minutes .I was already in line for 15 minutes. Was told that he needs the thighs for the big family meals people are ordering… ohh I am sorry that I don’t have a family to feed… Avoid this location.

El Pollo Loco is one of my favorite fast food lunch spots. Well it’s only them and in-​n-​out that I frequent. The food is good but the drive through was designed way before cars were invented. yea I know it doesn’t make sense. You place an order and have to make a 90 degree turn to the window. Better off going inside and play it safe. I didn’t hit the curb but 2 cars in front of me did.

This location disappointed me. I came here last night and ordered the two piece combo to go. It came with a breast, a wing, tortillas, and two sides.
EVERYTHING SUCKED.
I usually really enjoy eating el pollo loco’s chicken but this place served me a lousy meal. The chicken was dry and came in small pieces. The wing was also half burnt. The mashed potatoes had nothing special about them either. I didn’t even bother with the tortillas. All of this came out to be $ 9 and it wasn’t worth it at all.
The service was also pretty bad. The cashier forgot to give a cup to everyone (including me) that ordered a meal. I would see each person ask him to give them a cup. He would also keep forgetting what people ordered.

First of all: I review this place as a fast food place. Of course you can’t expect the same for less then $ 10 as you can for $ 200+ in a nice restaurant.
When that’s said: This is the place I have eaten most of my lunches for the last couple of years. I always get the grilled 3 piece chicken. As side orders I pick cole slaw and pinto beans (they took out the grilled corn that I had from time to time).
The chicken here is in fact better then what you get in most fine restaurants. The side orders are okay, but nothing special. The price for food with drinks is less then $ 10, so you get a really tasty lunch for a cheap price here!
If you have a choice for when to go here I would recommend going outside the busiest lunch hour (Noon-​1 PM), but before 6. After 6 I have had a couple of experiences with a bit dry of a chicken.
You might ask how I can give a place 5* with not everything perfect in my review. Compared to almost all other fast food places it’s in another league. And I love chicken :)

I normally don’t do reviews for fast food chains, but I think El Pollo Loco will be one of the exceptions. So I have been impressed with the remodel of this location, which can be best explained as traditional Mexican flair while being modern at the same time. I believe all the older locations will look like this too. I also like the new menu options, they are definitely adding that Tex-​Mex attitude. Giving it that fresh taste similar to Chipotle. A good thing is the prices are still affordable and you can order a decent size meal for $ 5. Did corporate leadership hire a hip up to date marketing consultant to re-​vamp their image? Something is definitely going on and I must say it is not just 1 step in the right direction but probably 2? And this is coming from someone with a business degree!

I have never been into this El Pollo Loco. It is near my work, so when I need to grab a quick lunch and I am burnt out on sandwiches I hit up the EPL drive thru for a fairly quick, fairly healthy meal.
I enjoy the grilled chicken salad, and when I am super hungry, the chicken avocado burrito is high in calories and flavor. I also appreciate that the drive thru menu lists calories for the different items. I have always been helped by really nice employees as well.
The one area this El Pollo Loco falls short, as noted by another reviewer, is speed. There have been times when it felt like a slightly excessive wait to get my food… Despite this, El Pollo Loco still remains one of my go to lunch spots because it is inexpensive and tasty.