El Pollo Loco

Food was great, especially the chicken, as usual. Chips fresh, lots of salsa. And the service was excellent on the drive thru. Sweet young lady name Maria Garcia I believe. Thanks Maria you are the best.

The food is good the service not so good. I’ve been here couple times and the service is always the same, to me is like people that work there don’t want to work there. we passed drive thru and ordered a family meal 8 piece to be exact. I asked for corn tortillas got flour tortillas, asked to only have leg and thigh, they put all kinds of chicken, i asked for the mando chili salad and she put the avocado salad. after all we were so hungry and on a hurry that I just decided to call and let them know about my order. the lady just said sorry and never even offered to come back and change what they had done wrong.

Everything from El Polo Loco is not very tasteful to me. Food you can make your own at home. #Basic

We’ve lived in Las Vegas for 5 years and have yet to find a decent restaurant for Mexican, Sushi and even fast food or any restaurant. We have never had bad El Pollo Loco anywhere but here. Chicken is reheated, and many times they don’t have mixed pieces at dinner time! I have had to call ahead to make sure it’s available and often times it’s not. «Do you have breasts, thighs, wings?» The say yes but they can’t put a friggin’ mixed box together! Sad case at Lake Mead and the one on Cheyenne and Buffalo.

Guess I’ve been coming to this location since they’ve opened and it’s been the same consistent quality, good but not great. Today however the chicken seemed more fresh than normal. And hot and juicy. I’m impressed.

I was waiting in line for 10 minutes and nobody was nice to say We’ll be with you in a few minutes

Very affordable. Good family place to eat.

Usually go to the one on Decatur when we’re in town; decided to try our luck. Went for the 3 course family meal, $ 21.60, same price we paid for the dinner buffet last night at Sam’s Town. We should’ve went back to the buffet… seems we were given all the dried up legs and burned thighs. Salad was okay, hubby thought the beans tasted a little off, tortillas weren’t even warm. Only thing good were the churros. Needless to say, we won’t be eating here ever again.

I have just encountered the worst service I have ever received in the entire time I have been a customer at El Pollo Loco and I plan on telling all my associates and family about it. I am going to post this on your Facebook page and add it to Unilocal.
My daughter and I decided to have El Pollo Loco for dinner, one of the few «fast food» places I eat, mainly because it is chicken and I can see it on grill cooking so I know exactly what I’m eating. I usually order a 2pc dark with pinto beans and a salad.
When we arrived at the drive through it was 6:37; there was a car backing out, I should have followed her. At 6:39, I noticed a truck get in behind us, so we were stuck. I looked at the clock it was 6:39 and the line was at a stand still. I know that the service is not always quick during the dinner hour, but I didn’t imagine that we would not pull out of he drive through until 7:11.
Each car in front of us took at least five (5) minutes to service and we were stuck, because once you are in the drive through line, you can’t get «out» of the line.
When at 7:02, we pulled up to the window; Brandon the window server was very casual and nonchalant. He took our money and disappeared for six (6) minutes before he came back. No apology for taking up more than 30 minutes of my time and when I stated to him that we were in line for over 30 minutes, he just laughed and said. «Well, the car in front of you food totaled $ 78 (or 70 something).»
Huh? What did that have to with why we all had to wait, while we are stuck in a drive through with no method of escape?
I checked my bag and noticed that I didn’t have the pico de gallo that I asked for, that took an additional that took an additional three (3) minutes, hence the time was now 7:11 when we drove off.
Where was the MOD or the shift supervisor? Why didn’t somebody come out and explain that they were experiencing unexpected delays, they ran out of chicken, they were training a new crew? Something would have made the wait more understandable.
Horrible customer service. I have lived in Las Vegas for over 15 years and El Pollo Loco became one my favorites instantly and anybody who knows me will tell you that I eat there almost weekly.
They have now lost a very loyal customer.
Thank you for your time.
Carmelita R. Brown

Very consistent, always fresh hot chicken burritos. Salsa is excellent, fresh and well spiced. I go out of my way to go to this location.

When there are more employees than customers, service should be excellent. Food was great, the problem was I waited 10 minutes for refill on salsa counter. Most everything empty.

I went there for lunch. 6÷24÷14 1:35 PM
The counter girl, Liz, was charming young lady, smiling, polite and a great example of customer service.
I had a the three piece combo, two breasts and a wing, mashed potatoes and corn on cob for sides, it comes with a small drink. $ 8.49.
The service, at the counter, was great. If it was based on this, 4 stars.
The food was good. If it was based on this, 3 stars.
The restaurant was a mess. The ice dispenser on the soda machine had dumped all it’s ice into the tray and onto the floor (it took awhile for that much ice to be dispensed). Since it’s around a blind corner, I’m surprised no one was injured rounding the corner and slipping on the ice. It was a slip and fall suit, waiting to happen. Every napkin dispenser in the place was empty. And there wasn’t a clean table in the place, looked for the least dirty one. Did I mention it wasn’t busy here?
What’s the manager doing? Milling about smartly, behind the counter, basically accomplishing nothing, oblivious to everything going on around him. He’s standing two feet away from two empty napkin dispensers, that were already open, with a new package of napkins next to them, did he fill them, no. Did he go into the restaurant to see the ice everywhere or the dirty tables, no. Whereas Liz was the epitamy of customer service, the manager was the antithesis of customer service. When a manager reaches the point they feel they are above their crew, no longer a part of the team, too good to assist with the work, disinterested in the condition of their store, they are no longer effective.
This is an unusual situation for me, where I would have given two more stars, had I used the drive-​thru, instead of going into the store. My work truck is too big for the drive-​thru, so that’s not an option.
Okay, I’m done ranting. I just expect a place I’m eating at, to be clean. Possible exception a picnic, but even then I bring a clean blanket, if there’s no table.

Always super friendly staff… I always use the drive thru and they are speedy and get everything correct. The grilled corn is yumm-​o the BRC Burrito is a good choice as well… Guacamole is very good.

its been over a year since I’ve had this pollo!
I dont eat fast food often but when I do I make sure to take advantage of the coupons which is what brought me
in today! I got an 8piece chicken w/​tortillas and the mango chicken tostada all for around $ 11.
their chicken is still
(is that saying still used?
) ahahhahah!
anywho, make sure to try their green salsa made with avocados.

Muy bueno pollo y carne!

In a pinch, we swung into El Pollo Loco for a quick bite last night. The restaurant was very clean and the menu was easy to navigate. I settled on the Citrus Mango Tostada salad.
The plate consisted of a fried taco shell salad bowl (which was absolutely delicious), lettuce, tomoato, sour cream, rice, beans, mango salsa, a citrus vinegarette and ¼ avocado. My meal was fresh and delicous — I really couldn’t stop eating it. It was light and didn’t leave me feeling like I just consumed heavy Mexican food.
I was pleasantly surprised, and we’ll be back :)

Oh, man, I really like El Pollo Loco most of the time. If I feel like eating a ton, I’ll have the Ultimate Pollo Bowl with sweet potatoes and a churro. If I like being healthy, I get the salad with a ton of the guac salsa instead of dressing. That versatility is something I love about this place, especially bc most other fast food places fail in that regard.
Having said that, this Pollo Loco has been somewhat inconsistent for me. There’ve been time where I’ve gotten food from them and it’s been perfect EPL: good, moist chicken and delicious salsa. But the last two times I’ve been there I’ve gotten OK food… almost to the point of it being bad. Still, the majority of times I’ve been there it’s been great, so I haven’t written them off just yet…